Frisco Chrysler Dodge Jeep Ram

First Impression Salesman James Carr was very polite, informative, and business minded. Serviceman Marco Weston was very helpful and concerned for me and my vehicle. Salesman James Carr was very polite, informative, and business minded. Serviceman Marco Weston was very helpful and concerned for me and my vehicle. Both are professionals and I'm very appreciative of their concerns, their help and guidance. Frisco Chrysler should be extremely glad to have these two men on their team. More

Fast and efficient Fast and Efficient oil change and tire rotation. They said 1 hour and car was done in less than 30 minutes. I would recommend them again Fast and Efficient oil change and tire rotation. They said 1 hour and car was done in less than 30 minutes. I would recommend them again More

Replace Heater Core I took my Wrangler in because I noticed fluid leaking from under the dash on the passenger's side. After a quick chat with the service technician, he I took my Wrangler in because I noticed fluid leaking from under the dash on the passenger's side. After a quick chat with the service technician, he agreed that he thought the heater core had a leak. As he took notes on the issue, I informed the technician that I had an extended warranty. He made copies of the card and assured me that they dealt with extended warranties often. The next day I dropped my Wrangler off for service (I would have left it the prior evening, but all the rental car locations were closed). I was told it would be ready in approximately 24 hours. Nearly 96 hours later, I received a call from the dealership; however, I was in a meeting and unable to answer the phone. No voicemail was left. When I called the dealership back later, I was unable to speak with anyone who had any knowledge of the situation. I called three times and received the same general message. At one point I was even told to call back in 10 to 15 minutes because they were too busy to talk to me. After I got off work, I drove to the dealership to check on the status of my vehicle. I was told that the heater core was indeed leaking, along with a few other issues that they found. I authorized them to fix all that they found wrong. I was told it would take 48 hours to complete the repairs. I called the dealership 48 hours later to check only to get no answer (literally, no one would pick up the phone). Once again, I drove the the dealership to check on status of the vehicle and was told it would be ready the next day because the service tech broke some clips that had to be ordered. 24 hours later I called to see if it was ready only to have no one answer the phone. Driving to the dealership a third time, my vehicle was finally finished. When I went to pay and I brought up the warranty, the technician that I had been dealing with the entire time told me that this was the first he had heard of a warranty. I reminded him that he made copies of the card on my very first visit. I spoke to the service department manager and was basically accused of lying about the warranty. I was told that it was his tech's word against mine and I would have to take it up with my extended warranty company. (So much for the good ol' days of the customer always being right...) The only reason I am giving them two stars rather than one is because they were willing to pay for my rental car. What started as a one day rental turned into eight. And yes, I had to call the company each day to extend my rental for another 24 hours. More

I took my Jeep in for and oil change and never did it. I made an appointment to have the oil changed in my new Jeep. It was scheduled for 9:30 Friday morning. I dropped it off at 08:30, they told me they w I made an appointment to have the oil changed in my new Jeep. It was scheduled for 9:30 Friday morning. I dropped it off at 08:30, they told me they would also update the software and would call me when it was ready. 3:00 that afternoon I called them, they said it would be done in about 30 minuets. I arrived around 3:30 I could see my Jeep sitting in a bay. I told the service people I was here to pick it up. They said it would be out here soon. I stood out side and watch them move my jeep out of one bay and into another. When I went inside again and asked about my vehicle they said couldn't find my file, they suggested it was over where the payments are made. The girl there told me they were just topping off the fluids.I informed her that I dropped the Jeep off at 08:30 this morning and asked her why it was taking so long. She went and got another service guy, he told me they hadn't done the old change yet. I asked if I could speak with the service manager, he came out with my file and brought me into his office. I asked him if he could tell me why my vehicle had been there all day and hadn't been serviced. He said he didn't know. I asked what he was going to do about it? I reminded him my car had beed there all day. He replied "Obviously I can't pay you for your time." He suggested I wait and the oil change would be free. I again told him that my Jeep had been there all day and I had things to do. I told him to just bring my car out so I could leave. I left with out an apology nor did anyone contact me to follow up, they sure did when I bought the Jeep from them. More

Very poor service department Went in for a scheduled appointment this morning and was told the oil change would take several hours to complete. The service manager stated that t Went in for a scheduled appointment this morning and was told the oil change would take several hours to complete. The service manager stated that the appointment only meant my car would be worked on that day. Told him it was my first time in his dealership and that if that was the way he wanted to treat customers that I would never be back. Said oh well and I left, Went to KcKinney Dodge and was treated very well. stay away from Frisco Dodge unless you dont minr heing treated poorly. There are other dealerships who will treat you much better. Tried calling the general manager and all he did was have the service manager call me. That kade a lot of sense as the service manager was the probpem. More

Unethical and Poor Customer Service I purchased my Ram 1500 in 2013 when the dealership was still owned by Patt Lobb. The purchase was the smoothest and best new car experience I have ev I purchased my Ram 1500 in 2013 when the dealership was still owned by Patt Lobb. The purchase was the smoothest and best new car experience I have ever had. The sales person, Bill Mitchell, was a helpful and no pressure sales person that helped me find the exact vehicle I wanted/needed. Not long after the purchase, the dealership changed ownership, and things have not been the same. On 3/16/15, I purchased 2 new front tires. When I returned to the dealership on 5/7/15 to have my 30K mile service completed, I was advised that I need to replace all 4 tires. The 2 front tires only had 5,918 on them and were less than 2 months old, so I declined to replace the tires at that time. 2 hours after leaving the dealership, I called and left a voicemail for the Service Manager to call me about the concerns I had regarding that interaction. After 8 days and no call from the Service Manager, I called back. Once the receptionist heard my complaints, she said she would have the General Manager call me back, instead of the Service Manager. I received a call back 2 hours later, but it was the Service Manager instead of the General Manager. I asked if he had received my call 8 days ago to which he replied that he had not, but he did have a couple "staticky" messages that he wasn't able to understand, and therefore he couldn't return those calls. I can't believe this is the best excuse he could come up with. After telling him about my concern with the tires and the overall negative perception I have about the ethics and quality of service from the dealership, he informed me that the service advisor who asvised me to buy 4 tires had been fired, so unfortunately he couldn't be quesrioned about that interaction. He said they had received other customer complaints so the guy was fired. This was the end of the conversation as far as he was concerned, but showed me zero customer service or sense of urgency to meet or exceed the customer's expectations. After getting nothing from this conversation, I called back and left a voicemail for the General Manager to return my call, which I am still waiting for. In addition to this lack of response, I completed the survey I received after my service was completed. Everything I said in this review was included in the feedback section of that survey, and believe it or not I havent heard back from anyone. I recommend everyone to buy their vehicle and have it serviced at any dealership other than Frisco CDJR. More

Bad service and arrogant staff make this place terrible I went in to look at new automobiles and received no attention for the first 20 minutes. I am the kind of car shopper that spends two months reviewin I went in to look at new automobiles and received no attention for the first 20 minutes. I am the kind of car shopper that spends two months reviewing and studying my choices. By the time I go to the dealership I have made up my mind and financing is ready to go. The salesman I met made sure that I knew he was the for most authority on the vehicle and he would not even show me what I wanted until he could run my credit. I continued to tell him that I had that taken care of and wanted to drive a new Ram but met nothing but stall tactics to try and run me through their financing. I left and ended up buying a new truck at Bonh Chrysler. I wouldn't buy a glass of water from these guys if they had the only one in the desert. Take your hard earned money elsewhere. More

Horrible experience from salesman to leadership to service Bought a brand new Jeep a year ago. Had several issues after driving off the lot that somehow passed their 100+ point inspection. Sales Mgr was not Bought a brand new Jeep a year ago. Had several issues after driving off the lot that somehow passed their 100+ point inspection. Sales Mgr was not pleasant to work with. Just had my Jeep service their recently and called several times and no one in Service Dept picked up the phone after 3 MINUTES of RINGING!!! When someone finally answered on my 4th call I was put on hold for another 10 MINUTES! Horrible customer experience at every stage of this dealership!! DO NOT BUY FROM THIS DEALER unless you enjoy headaches, non-responsiveness and poor customer service. Other than that...peachy. More

Best experience I've ever had...Tim Dry Fabulous Purchased a Dodge Ram and Jeep Wrangle at the same time. Tim was very helpful and looking for a vehicle. He was very honest and funny. Didn't feel Purchased a Dodge Ram and Jeep Wrangle at the same time. Tim was very helpful and looking for a vehicle. He was very honest and funny. Didn't feel the sale pressure you do from most dealerships. Once my husband and I decide on our vehicle we went to Brad Ford. He was very direct about the pricing and what we would be looking at on our payments. Straight forward not xxxxxxxxx..... No blinders once you get to the paperwork. Phil at finance who did all of our paperwork was funny and made signing everything easy. That following Saturday we took our daughter to buy a new car!!! Great Dealership and Awesome People to work with. We love both our new vehicles!!! More

sometimes I feel like there is a better price I feel like I had to haggle a little to get all I wanted for a great price. I have excellent credit and was treated as if it wasn't important enough t I feel like I had to haggle a little to get all I wanted for a great price. I have excellent credit and was treated as if it wasn't important enough to benefit me. Mr white was very nice and took care of everything. Mr brown could work on customer service a bit. Hopefully I will send my family (2 people looking for cars in the next few months) there when they are looking. More