Fritts Ford

Every one from the initial phone call to the car being repaired were extremely helpful and courteous. I was kept informed with the progress of the work. repaired were extremely helpful and courteous. I was kept informed with the progress of the work. More

I made earliest appointment available way in advance due to me having to be at work at 10am. Ever since the very first day of making appointment I felt very discriminated, not appreciated as a customer, off to me having to be at work at 10am. Ever since the very first day of making appointment I felt very discriminated, not appreciated as a customer, offended by service advisor Daniel Woodwin. Too long of story to write it all on here I will definitely be speaking with service manager regarding this and if something doesn’t get resolved with this service advisor I will be speaking to the GM of Fritts Ford. More

Service advisor said the air and cabin filter were checked but were not. Car came back filthy under the hood and inside. The hood insulation was filthy as well. It was like they cleaned something else checked but were not. Car came back filthy under the hood and inside. The hood insulation was filthy as well. It was like they cleaned something else while my car’s hood was open. I called the dealership and voiced my concerns and they said customer service would get back to me, but they did not. I also tried to reach my service advisor, but he did not respond. More

I am very happy that Marina has returned to Fritts Ford. She is definitely an assest to the service department. We also like Danny. Great service always. Communication is great. She is definitely an assest to the service department. We also like Danny. Great service always. Communication is great. More

I was extremely dissatisfied with "Quick Lane" . I expected to be working with the service department at Fritts Ford not some subsidiary. My F-150 was there for 5 warranty items and after keeping the expected to be working with the service department at Fritts Ford not some subsidiary. My F-150 was there for 5 warranty items and after keeping the truck all day (7am to 4;30pm) all that was completed was a oil change, they did not even wash the truck. I have never been treated this way at other dealerships. Buying the vehicle was a PLEASURE, but the service department is a disappointment. You do not even return phone calls More

Don Tucker did a good job and the service was as expected. I like my vehicle and will continue to come back to Fritts Ford. expected. I like my vehicle and will continue to come back to Fritts Ford. More

A-OK = very good service, they called me, said it was time for service. I came in , had a couple of questions, & a couple of issues, they answered my questions, & fixed my issues. Very happy. time for service. I came in , had a couple of questions, & a couple of issues, they answered my questions, & fixed my issues. Very happy. More

We visited Fritts Ford in late October to buy a 2020 F150. We were greeted by Frank from the Internet Sales department and he was very accommodating and knowledgeable. We test drove an F150 and enjoyed F150. We were greeted by Frank from the Internet Sales department and he was very accommodating and knowledgeable. We test drove an F150 and enjoyed the vehicle. Ultimately, we decided to buy one that was a different color. After completing all the paper work/financing we were getting ready to drive away and notice the tire pressure sensor was on. Frank checked and discovered there was a screw in the tire. This is where things got a little difficult. Because of a modified COVID schedule, their service department was already gone for the day. Eventually, it was agreed upon that they would replace the tire and deliver the truck to me the following Monday. However, I was extremely disappointed that I was not able to drive away in the truck I had just bought. Monday came and I had not heard anything so I called and was informed that they had to order the tire and it would not be delivered until Tuesday. At this point I became annoyed because I had to call to find this out instead of them being proactive and letting me know. I contacted Fritts and spoke with Frank to express my frustration. Frank was understanding and ultimately provided 2 years free routine maintenance and box links/brackets for the truck bed. Frank delivered the truck to my work on Tuesday and was very apologetic about the inconvenience. All in all my visit was decent. The customer service was good and Frank was extremely nice and did not try to pressure us into buying something we didn’t want. He was also very attentive after we expressed our frustrations. I feel like if Fritts was proactive about letting us know the status, we wouldn’t have some of the frustrations we experienced. More

We purchased our Explorer from you. Couldn’t be more happy with all our services. We keep it totally maintained and never had any regrets. The service department employees have always been so helpful an happy with all our services. We keep it totally maintained and never had any regrets. The service department employees have always been so helpful and courteous. Plus it’s great to get discounts for our work done. Thank you More

I had great service. Everyone was very friendly and professional. Service was fast and communication was excellent. I've gone there for years and have always had a good experience. professional. Service was fast and communication was excellent. I've gone there for years and have always had a good experience. More