Fritts Ford

Drove an hour to buy a specific vehicle we were told was being held for us. Upon arrival was asked to wait five minutes because another customer was currently crunching numbers on that vehicle. Was then sco being held for us. Upon arrival was asked to wait five minutes because another customer was currently crunching numbers on that vehicle. Was then scolded by a manager that they aren't able to hold vehicles and it's first come first served. Wasted two hours of my day and followed it up with even worse customer service. More

If you use the Quick Lane service you have to be there when they open, otherwise the wait is too long or even leave the vehicle overnight when they open, otherwise the wait is too long or even leave the vehicle overnight More

Both of my cars are Fords. I take them both to Fritts for their services. I have been treated fair and quickly each time. I bought a first year model C-Max in 2013 and I think there were 5 recalls that firs their services. I have been treated fair and quickly each time. I bought a first year model C-Max in 2013 and I think there were 5 recalls that first year. Fritts handled all of them quickly and properly. I have never had a issue with that car since. I still own it. My 2014 F-150 gets serviced there regularly and they do a fine job. I am very happy with the turn around time. I don't have to wait longer than promised and sometimes even sooner than promised. I have been a loyal customer for about ten years. More

Horrible customer service 3 day schedule turned into 3 Horrible customer service 3 day schedule turned into 3 weeks Had to spend a lot of time at dealer to get things right Service department was Horrible customer service 3 day schedule turned into 3 weeks Had to spend a lot of time at dealer to get things right Service department was going to send me away with no spare tire More

Excellent Service....Always goes the extra mile I have been a customers fo many years....my Ford Explorer is my second lease car from Fritts Ford. They offer superior service and customer care..... I have been a customers fo many years....my Ford Explorer is my second lease car from Fritts Ford. They offer superior service and customer care.....I will not go anywhere else and would highly recommend them to my friends and family. Don Tucker, in the service department, always goes above and beyond. More

Everyone should be aware ! Do not attempt to take your car for warranty repairs or recalls because you will get the run around and nothing will get fixed. Terrible customer service if any at all and not t car for warranty repairs or recalls because you will get the run around and nothing will get fixed. Terrible customer service if any at all and not to mention the nerve for a service advisor to tell me that I should try to make it right with Ford! EXCUSE me, I have a car I just bought pre owned certified, and two warranties and since the second day of having it I have yet to receive the appropriate repairs. Also they will never document your invoice appropriately to what you said your concerns were. Even if you call them out on it they won't. They like to make it say that you came in on a tire pressure concern.. yeah well too bad I documented everything more ways than one . Stay away .. More

I feel I can trust the service I receive. I wish to keep my Ford 350 diesel rather than buy a new one as my primary need for a truck has passed.I feel that I can trust the service that is reco I wish to keep my Ford 350 diesel rather than buy a new one as my primary need for a truck has passed.I feel that I can trust the service that is recommended so the the truck is always road-worthy. Don Tucker is my service manager. I appreciate his work. More

Excellent service and very timely. Great people We have been customers for years. Wouldn’t go anywhere else.. the service is superior and people are so professional. Recommend to all our friends. We have been customers for years. Wouldn’t go anywhere else.. the service is superior and people are so professional. Recommend to all our friends. More

Servicing of my Ford Escape Don Tucker was my Service Advisory. Asked for an appointment for my 2014 Don Tucker was my Service Advisory. Asked for an appointment for my 2014 Ford Escape for a routine service.. They picked up my vehicle (due to Covid 19) completed the service and checked out a couple other of my concerns including flushing the AC System and replacing the cabin filter. My car was safely returned to me. It had been thoroughly washed and looked great. Payment was completed over the phone through the cashier. I am very satisfied with Fritts. I purchased the car at Fritts in 2015. I recommend them to my friends. More

Worst customer care of the year award Following the purchase of a 2020 Ford Escape, from sales personnel who know little about the car, a warning light was discovered to be a safety defect Following the purchase of a 2020 Ford Escape, from sales personnel who know little about the car, a warning light was discovered to be a safety defect, following my Internet research..After three frustrating trips and being left in the wind for a month, I have given up on having Fritts do this safety repair and have made an appointment with another dealer to have the work done. Between sales and service Fritts has lost a customer for life. In general I found their Service Department to be confused and disoriented, with poor internal communication. According to one individual, Fritt's policy is that all employees will wear Covid masks, yet I found a manager not doing so. Their automated customer communication system sends out erroneous information indicating that I had missed service appointment that I had kept. In the e-mail requesting this review, they couldn't even get my name right. More