Frontier Dodge Chrysler Jeep

Left my vehicle for 12 days for a check engine light. At day 5 they drove it for 27 miles. Did nothing else until I call to pick it up on the day I told them I would be back in town. As usually they have At day 5 they drove it for 27 miles. Did nothing else until I call to pick it up on the day I told them I would be back in town. As usually they have not completed the service of the vehicle and need more time to verify their update on the computer worked. This is the second time I have taken it in for this same problem. Same result every time. Poor service team. 15000 miles on a truck and it has had nothing but problems and all they can tell me is it needed an update. More

I rarely leave negative reviews, but this experience warrants one. My experience with this dealership has been extremely disappointing from start to finish. The biggest issue has been the lack of warrants one. My experience with this dealership has been extremely disappointing from start to finish. The biggest issue has been the lack of communication and customer service. I have repeatedly reached out regarding concerns with my trade-in payoff and financing, left messages, sent emails, and even submitted a contact request through the dealership's website. Despite multiple attempts to get assistance, no one from management has contacted me to address my concerns or provide meaningful updates. Adding to my frustration, we specifically inquired about getting a spray-in bed liner installed and scheduled an appointment based on those discussions. However, when we arrived for the appointment, they acted as though no one knew what we were talking about. We then learned that the dealership had failed to inform us that the bed liner installation would actually be handled by a third-party vendor. This lack of communication resulted in wasted time and unnecessary frustration that could have easily been avoided. While I understand that delays and mistakes can happen, the recurring theme throughout this experience has been poor communication, lack of follow-through, and an apparent lack of concern for the customer experience. Instead of proactively providing updates or solutions, I have had to continually chase down answers myself. At this point, I feel my concerns have not been taken seriously, and what should have been an exciting vehicle purchase has turned into a stressful and frustrating experience. Based on the customer service I received, I cannot recommend this dealership and hope they take steps to improve communication, accountability, and customer care. More

Johnny at Frontier Dodge in Lubbock Texas takes incredible care of his customers. Communicated all the updates on my vehicle. Went in for a oil change and he did some factory recFalls on the vehicl incredible care of his customers. Communicated all the updates on my vehicle. Went in for a oil change and he did some factory recFalls on the vehicle kept me up to date on the process. More

Excellent sales rep and the finance guy was great to work with I highly recommend with I highly recommend More

Fast easy process. Very helpful and friendly. Will do business with them again, Thank you James Cavazos. Very helpful and friendly. Will do business with them again, Thank you James Cavazos. More