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Frontier Dodge Chrysler Jeep

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.5
1,125 Reviews
Welcome Ready to replace your current vehicle? Want to purchase your first new car? Come experience the Refreshing Difference at Frontier Dodge. We are committed to supplying our customers with the finest new Dodge Rams, Chargers, Avengers, Nitros, Journeys, Calibers, Dakotas and Challengers. You will also be able to find the used car you've been searching for in our extensive pre-owned inventory. Allow our sales staff, trained to find you the vehicle best suited to your needs, to demonstrate why we stand out among the competition. You also have the option of filling out the CarFinder form and we will begin searching for the exact model you desire. Not only will we locate the vehicle, but we also will bring it to our Lubbock, TX dealership located at Spur 327 @ Frankford for you to test drive. We are dedicated to outstanding customer service, so it's our pleasure! If you have any questions about Frontier Dodge's inventory, auto parts, financing, services or specials, call us today at (866) 761 - 4313. Someone from our friendly staff will be glad to assist you!
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5801 Spur 327

Lubbock, TX

79424

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Showing 1,125 reviews

March 25, 2022

Document every single word spoken. The promises blow away in the wind once they have your signature. Worst car buying experience of my life. More

by japonica77
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tobar
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Mar 29, 2022 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear that you are unsatisfied with your experience. Please reach out to our dealership and ask for management to address any concerns. Thank you.

March 25, 2022

Very eager to please the customer. Always keeps in touch as to how your Vehicle is being serviced More

by Jctspider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
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Mar 25, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review!

March 23, 2022

The service department at this place is TERRIBLE. . John was very rude... We told him what our problem was with our jeep, when we picked it up at the end of the day it still had the same problem. W More

by david barrett
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service manager
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Mar 25, 2022 -

Frontier Dodge Chrysler Jeep responded

David, we are sorry to hear about any concerns regarding your experience. Please reach out to our dealership and ask for our Service Manager Johnny Berumen.

March 22, 2022

Crappy customer service, rude staff. GM hung up. Will be contacting BBB shortly . Lost my friends car More

by nboyken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler and Johnny , Jeremy Martin, Paul Lamonica
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March 22, 2022

This dealership needs to work on customer service! Awful! Awful! Awful! How do you lose an entire car???? More

by Ashstorm22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler and Johnny
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March 22, 2022

Do not go here! They do not know how to treat their customers. Save your money! Go elsewhere More

by am4505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
GM and the whole service team
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March 21, 2022

Friends of ours bought a new car with less than 6-7000 miles and it broke down on their weigh to New Mexico for Spring Break. Dealership won't provide a car to cover the trip back other than $55 a day but More

by cbw9962
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cisco Reyna, Tyrone Christopher, Jared Knight, Eli Garcia, Thomas Eagle, Leroy Gonzales, Tracey Lee, Jeremy Martin, Mark McCall, Paul Lamonica
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Mar 22, 2022 -

Frontier Dodge Chrysler Jeep responded

Our team has reached out to the customer regarding these concerns. Please reach out to our GM Rick Harrison at 806-798-4500 for any further assistance or if you have any questions.

Mar 23, 2022 -

cbw9962 responded

And your response is extremely unacceptable and from last I've heard, your GM hasn't returned their call. Character and Integrity is lacking in your profession as obviously at your dealership.

Mar 23, 2022 -

cbw9962 responded

From my friend: The service department at Frontier Dodge is a total joke. When you know you have to call the number a minimum of 3 times in a row, before it gets answered by a person—pathetic. When they tell you they do not have your vehicle on their lot—They literally told my husband they could not locate our vehicle— after it had been on their lot for 2.5 days! incompetent. When they refuse to give you a loaner car for your 6 month old Jeep that will be in THIER service center for a MINIMUM of 89 days, and you are 5.5 hours from home, with 4 kids… HORRIBLE, UNACCEPTABLE customer care. When a Salesman named Chris, texts you and lowballs you for your Jeep, (discussing trading in the ine in the shop for a new one) but says, “I can’t help you, if you don’t let me.” When you are so desperate for a form of transportation, you consider giving them business, but they are less than considerate and lack competency to make a good deal. “Unfortunately I don’t know what I can do until you come in.” But you don’t have a car and are stranded on a trip with 4 kids— does he even understand what he’s asking of me? When the dealership REFUSES to ship your broken down vehicle to a dealership that has excellent customer care and very competent employees…. Frisco Dodge Jeep Chrysler Ram! Our 6 month old 2021 Jeep Grand cherokee laredo is stuck at Frontier Dodge in Lubbock, where they have an ETA for the needed part of 89 days… while we do not have a loaner vehicle or rental. Do.Not.Give.Them.Your.Business.

Mar 23, 2022 -

cbw9962 responded

Also from my friend (great professionalism Mr. GM): Frontier Dodge The GM called me on my lunch break and opened up the conversation with, “I’m not sure I can change your perception, but I don’t think you’re giving us a fair shake.” 😆 He did not apologize for anything. He said vehicles could not be found to rent through Enterprise on Saturday… I corrected him that they had 8 days-from Saturday to the following Saturday to find us a car. He said nothing. I told him his employee told Chad they didn’t have our car on their lot. I told him at the least, his employee could lie and say something else like, “let me put my eyes on your car and call you right back.” He didn’t like this and said, “obviously this conversation isn’t going anywhere. Have a good day.” CLICK. The dealership’s GM can’t keep it cool & collected, literally called to tell me I’m not giving them a fair shake, but never apologized and ultimately hung up on me. 😭 Do not give this place your business. From the GM down-bad news. Terrible, horrible customer service. Do not go here!

Mar 23, 2022 -

cbw9962 responded

Possibly tine for a BBB complaint and a letter to the Attorney General...

March 21, 2022

They LOST OUR CAR. We live in DFW and our car broke down on our Spring Break Vacation. We took our 6 month old 2021 Jeep Grand Cherokee Laredo to this dealership for he More

by julie.rogers08
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaliyah, Chris, Johnny
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Mar 22, 2022 -

Frontier Dodge Chrysler Jeep responded

We understand the frustration of breaking down on the road and the added inconvenience of it being on vacation with the kids, however the mechanical failure was no fault of our own. We are doing our due diligence to help get the vehicle repaired and back on the road. We are at the mercy of the supply line and inventory constraints. We should receive the needed part by 03.23 so as long as the selling dealership shipped the part out when we paid for it. Once the part is received we should be able to complete the repair within 48 hours provided there is no parts defect. We do not make the warranty rules, however we must abide by them. Any further questions or concerns please feel free to reach out to the GM Rick Harrison at 806-798-4500.

March 19, 2022

Went in for an oil change and tire rotation. The staff was quick, efficient and courteous. More

by erikaw2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and Tammy
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Mar 21, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review and feedback on your experience!

March 18, 2022

Great staff. . Excellent service. Clean environment friendly people..It is the best place to go for any of your car or truck needs. More

by Chipasbear1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Melendez
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Mar 18, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review!

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