Frontier Dodge Chrysler Jeep
Lubbock, TX
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Oil change and vehicle point inspection The dealership made me aware of several things I will need to get serviced and took care of my change to synthetic oil for my higher mileage Ram Truck The dealership made me aware of several things I will need to get serviced and took care of my change to synthetic oil for my higher mileage Ram Truck. I’m also looking for a vehicle for a future driver in my family. Mark McCall showed us several males and models for a 1st time driver. We have purchased 3 new Dodge vehicles at Frontier and can’t think of going anywhere else to buy a car. More
Very disappointing and over charged. Took my challenger in to have the hood pins installed. Had already done half of work. I was charge over $288 to drill two holes and put the pins in t Took my challenger in to have the hood pins installed. Had already done half of work. I was charge over $288 to drill two holes and put the pins in the brackets I had already installed. They gave me a 7:30 am appointment for the sixth of June. Went to pick it up that afternoon, and was told nothing had been done to it. Wasn't ready until afternoon the 7th. Will never use this service department again or recommend it. One of the worst experiences yet. Very unhappy. We have purchased 3 challengers there, to be treated that way. Plus ordered a 4th. Should cancel it and go to another dealer. Hi way rip offs at work. Do not use them. More
Great Service! Great Car! When I first looked at vehicles I was not sure what I was gonna buy. Paul (salesman) let me know the ins and outs of all the cars I was interested in When I first looked at vehicles I was not sure what I was gonna buy. Paul (salesman) let me know the ins and outs of all the cars I was interested in looking at and that played a big factor in my final decision. He was very patient and listened to my needs and wants. The finance team worked hard to get me the car I wanted for a great price. Thanks for all the hard work. I would definitely go back and buy another vehicle from there and I would send anyone I know who is looking for a new whip to Frontier... More
Great experience. Tracey treated us well was fast friendly k nowledgeable. Got us exactly what we wanted. Knew alot about the vehicle. Was down to earth and honest nowledgeable. Got us exactly what we wanted. Knew alot about the vehicle. Was down to earth and honest More
Exelent service with all involved All people we worked with were very helpful and friendly . If any of our friends or relatives were to be looking for a vehicle we would send them ther All people we worked with were very helpful and friendly . If any of our friends or relatives were to be looking for a vehicle we would send them there. More
Subpar compared to previous service department experiences Was greeted by the “New Service manager” Andrew who was wearing his Hyundai jacket at the Dodge dealership. He wrote the ticket for the service I need Was greeted by the “New Service manager” Andrew who was wearing his Hyundai jacket at the Dodge dealership. He wrote the ticket for the service I needed (which I had to translate for the service writer because he couldn’t read what Andrew had scribbled on my service ticket). Andrew then did a walk around of my vehicle and told me I needed a new rear windshield wiper and offered to write up a quote for a new one. Wasn’t pleased that the “New Service manager” was trying to upsell me when I was there for a tire balance and rotatation. I’ve NEVER had any service person at Frontier Dodge try to upsell me until this new person did and I’ve been a customer for 12 years. Until this visit, I’ve had excellent experiences with the service department at Frontier. In addition, while waiting for a ride home, I observed the “New Service manager” Andrew talking with employees in the car lot while vehicles were backing up in the service bay. John was actively writing tickets and tending to customers. Shouldn’t the “New Service manager” be managing his department and not chatting with employees in the used car lot? Tony, Mike and John are great. Based on these reasons I will not recommend anyone service their vehicles at Frontier Dodge. More
Fuse check Took truck in to check fuses, dealership did not have time to work on it, made an appt for 4-5 days later at 8:00am. Took the vehicle in the night be Took truck in to check fuses, dealership did not have time to work on it, made an appt for 4-5 days later at 8:00am. Took the vehicle in the night before in order to be ready first thing. About 4:00pm the next day, I called them to check status; they were “just now” pulling it in to check. Bottom line, vehicle out of service the whole day for a job that should not have taken more than 20-30minutes after having an 8:00 am appt unacceptable! More
I am extremely happy with my car-buying experience. Jeremy Meadows took especially good care of us. He ordered the exact car that I wanted including the sun roof and the solid middle seat, when our loca Jeremy Meadows took especially good care of us. He ordered the exact car that I wanted including the sun roof and the solid middle seat, when our local dealer could not. It meant a lot that Jeremy kept us updated on the progress of our car and then where it was located on the train. That helped me to control my excitement and I really appreciated it. I am very happy with and very proud of my new car. I will recommend Jeremy and Frontier to others in the future. Thank you for a good experience. More
Superb The staff was very friendly and provided me all the information i needed to know about the maintenance for my car! Can't remember the young lady name The staff was very friendly and provided me all the information i needed to know about the maintenance for my car! Can't remember the young lady name but she went all out to find the guy that did my oil change to help explain what needed to be repaired! Leroy helped out by checking to see what i was covered by my warranty overall I was impressed!😊 More
Service Dept Went in for oil change. Justin and the rest of the dept was very friendly. I was in and out in no time. I will be coming back! Went in for oil change. Justin and the rest of the dept was very friendly. I was in and out in no time. I will be coming back! More


