John was service writer I spoke with about a possible recall. He was very patient, cordial, and helped to resolve the issue quickly. I later went back to NHTSA website and saw recall data had been entered and no further recalls were pending on my car. His diligence and caring attitude fixed the issue and completed steps needed as he said he would making this a very pleasant and uneventful visit. In order to complete survey though no costs were involved for recall I marked price as excellent.