Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.2
208 Lifetime Reviews Review Dealership

208 Reviews of Frontier Dodge Chrysler Jeep - Service Center

Sort by
March 03, 2021

"I had a very good experience John Sanchez was very good..."

- Jbrightwylielp

I had a very good experience John Sanchez was very good he kept me informed and the service was done very timely. I will continue to use service dept

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Mar 03, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! We are so glad that our team could help you.

March 02, 2021

"Really enjoy taking my cars for services here. When I..."

- theoncollins79072

Really enjoy taking my cars for services here. When I need to leave they bring me home and later bring my car to me. Very friendly.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sabrina
Mar 02, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that our team can do for you.

March 02, 2021

"John was service writer I spoke with about a possible..."

- Milt

John was service writer I spoke with about a possible recall. He was very patient, cordial, and helped to resolve the issue quickly. I later went back to NHTSA website and saw recall data had been entered and no further recalls were pending on my car. His diligence and caring attitude fixed the issue and completed steps needed as he said he would making this a very pleasant and uneventful visit. In order to complete survey though no costs were involved for recall I marked price as excellent.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John
Mar 02, 2021 -

Frontier Dodge Chrysler Jeep responded

We are so glad that our team could help you with your recall. Thank you for the review!

February 02, 2021

"Billy was excellent to deal with! He truly epitomizes..."

- HappyLife

Billy was excellent to deal with! He truly epitomizes what customer service is all about. We have found our preferred CDJ dealership. Thank you Billy and Frontier!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Billy Martinez
Feb 02, 2021 -

Frontier Dodge Chrysler Jeep responded

We're so glad that our team here at Frontier could help you. Thank you for the review!

February 02, 2021

"After going n getting oil change got something to eat..."

- mendez_alvino97

After going n getting oil change got something to eat for dad n I n notice there was oil drips underneath truck pulled out parked different spot after an hour notice more oil drips call dealer very hard to get a hold of someone after 3 or 4 calls decided to back to dealer they did take right in n said filter was loss I was unhappy oil change very simple n couldn’t believe they didn’t double check they need to take pride on what they do good thing I did take of to Dallas right after oil change or I would have been in trouble wasted my time n gas going back

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Sanchez n Martinez
Feb 05, 2021 -

Frontier Dodge Chrysler Jeep responded

We apologize for this issue and that you are unsatisfied with your experience. If you are still experiencing any issues, please contact our dealership and ask for our Service Manager. Thank you.

December 04, 2020

"Everyone was great. I was notified several times what was..."

- Bobbyfisher356

Everyone was great. I was notified several times what was going on and everyone that I talked to was very nice. The price of my total bill was not what I was expecting. I can’t really say enough nice things about John.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John
Dec 07, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review! We are so glad that our team could assist you. Please let us know if there is anything else that we can do for you.

November 01, 2020

"truck had a problem dying while running. john and Lalo..."

- awolf

truck had a problem dying while running. john and Lalo genuinely wanted to determine the source of the issue, which was really hard to diagnose. they stayed with it

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
john Sanchez, Lalo
Nov 02, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review! We are so glad that our team could assist you. Please let us know if there is anything else that we can do for you.

October 29, 2020

"Workers are doing well, but I had to sit and wait 2 1/2..."

- bonifieldcam

Workers are doing well, but I had to sit and wait 2 1/2 hours. Too many people in Lubbock and growing. You were out of water to drink. I will take mine next time. I usually do but went to town in spare of the moment.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John in service department
Oct 30, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review and feedback! Please let us know if there is anything else that we can do for you.

October 20, 2020

"Service Department was friendly and informative about the..."

- Brian J

Service Department was friendly and informative about the recall performed and the items needing addressed in the near future. They included details & pricing of recommended services. Note: this site does not list Service Emploees I delt with & would not let me submit until I added a sales person rating so I just picked one...

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Oct 20, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Brian! We are so glad that our service team could help you.

October 20, 2020

"Had warranty work that needed to be completed. One of..."

- Jpmanning

Had warranty work that needed to be completed. One of the worst experiences regarding communication I have ever experienced. Will definitely be my last visit

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Christian and Billy
Oct 21, 2020 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear that you are unsatisfied with your experience at our dealership. If you have any issues or concerns, please reach out to our dealership and ask for Andrew Soto our Service Manager. Thank you.

1
...
1 - 10 of 208 results