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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.2
548 Reviews

548 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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April 14, 2019

Flexible Dropped vehicle off fro recall in the AM, they got it done and had it back in PM, good job. It nice to get customer service when you need it. More

by Wagman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
Apr 15, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

April 06, 2019

The Oil Change It was a brisk Friday morning when I arrived to the service department. I was warmly greeted by a cheery eyed service advisor. I quickly explained wha More

by joe_torres34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian Chen
Apr 08, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

April 04, 2019

Great Service Took my vehicle in to fix a problem with my four wheel drive, was notified about everything going on and they let me know what exactly was being done, More

by DZachry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonia
Apr 05, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for the wonderful feedback on us! We're glad that we could give you a wonderful deal and a great car buying experience with us!

April 03, 2019

Excellent service Took truck into shop for a oil change - service was fabulous. Brought some additional items that needed to be taken care. All was taken care of and we More

by MNunez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy in service
Apr 05, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

March 28, 2019

Oil change and rotate tires Went in without an appointment for a required oil change. Was offered a service plan for 4 oil changes for $140 which I took, as I had run out of fr More

by Wrobin422
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard?
Mar 29, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

March 27, 2019

Great experience! Overall experience was great! My vehicle was done in a timely manner. Thank for the great service. Billy Martinez did a great job keeping me updated. More

by Jess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Martinez
Mar 28, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that Billy could give you great customer service!

March 26, 2019

Recall Service Billy was very helpful from scheduling through service and delivery. He took my vehicle in promptly on the day of my appointment even though I was ea More

by sferrell0872
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
Mar 27, 2019 -

Frontier Dodge Chrysler Jeep responded

We are glad you had a great experience at our store and that Billy was very helpful with you!

March 26, 2019

Oil change Service was good but when I checked out it was $30 more than quoted when I called. They said it was due to labor. Really. They did give me a 10% di More

by Kurt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian
Mar 27, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate you bringing this to our attention Kurt, and we apologize for the inconvenience you had at our store. We’d like to hear more about this experience and see what else we can do to help resolve it for you. Can you please contact our store and ask for our general manager, Rick Harrison? We look forward to hearing back from you. Thank you!

March 19, 2019

Fast and easy! Great service! fast and Friendly! No appointment needed and the services all my fluids and made sure to check a warranty issue on! Will be back! More

by Ashlbk1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ramirez
Mar 20, 2019 -

Frontier Dodge Chrysler Jeep responded

We are very glad you had a great experience at our store and that our team gave you a fast and friendly service!!

March 11, 2019

Service Had appt for 0900 and they were ready for my car at 0900- kristian was respectful and knowledgable. I will be recommending her to my family and friend More

by sb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian my service advisor
Mar 14, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this with us! We appreciate the wonderful feedback and we're happy that we could make this a great experience for you!

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