Frontier Dodge Chrysler Jeep - Service Center

Terrible communication. Issues not resolved. I took my 2014 Jeep GC in for a recall fix and issues with the AC not cooling. I told them I had a coupon for an AC service but also wanted them to ch I took my 2014 Jeep GC in for a recall fix and issues with the AC not cooling. I told them I had a coupon for an AC service but also wanted them to check the cause for a noise and why it wasn’t cooling. I was asked to bring it in at 7:30am on a Friday, so I did. At 5:15pm that same day I had not heard anything so I called them. They stated they were just finishing up the recall fix but hadn’t gotten to look at the AC yet I, reluctantly, left my Jeep overnight after they confirmed it would be ready the next day. By 3pm Saturday I still had not heard anything so I called them again. All they said was it was ready. I show up and ask what was wrong with the AC and all I’m told is that it cooled to 75* and that additional diagnosistics were needed. Why on earth did they not call and tell me this and ask if I wanted that done. Just because I had a coupon for the AC service didn’t mean that’s all I wanted done, especially when I specified the 2 issues I was having. I left a voicemail for a manager to call me and still have not received a call back (5:40pm on Monday). I will not take me vehicle back to this dealership nor would I recommend anyone take theirs to them. More

Cost of oil change..go else where Always had a good experience. However don't know What happened to their express oil change. Price of oil change outrageous. Never paid 75.O0 for oi Always had a good experience. However don't know What happened to their express oil change. Price of oil change outrageous. Never paid 75.O0 for oil change most 42.00. More

Oil change and vehicle point inspection The dealership made me aware of several things I will need to get serviced and took care of my change to synthetic oil for my higher mileage Ram Truck The dealership made me aware of several things I will need to get serviced and took care of my change to synthetic oil for my higher mileage Ram Truck. I’m also looking for a vehicle for a future driver in my family. Mark McCall showed us several males and models for a 1st time driver. We have purchased 3 new Dodge vehicles at Frontier and can’t think of going anywhere else to buy a car. More

Very disappointing and over charged. Took my challenger in to have the hood pins installed. Had already done half of work. I was charge over $288 to drill two holes and put the pins in t Took my challenger in to have the hood pins installed. Had already done half of work. I was charge over $288 to drill two holes and put the pins in the brackets I had already installed. They gave me a 7:30 am appointment for the sixth of June. Went to pick it up that afternoon, and was told nothing had been done to it. Wasn't ready until afternoon the 7th. Will never use this service department again or recommend it. One of the worst experiences yet. Very unhappy. We have purchased 3 challengers there, to be treated that way. Plus ordered a 4th. Should cancel it and go to another dealer. Hi way rip offs at work. Do not use them. More

Fuse check Took truck in to check fuses, dealership did not have time to work on it, made an appt for 4-5 days later at 8:00am. Took the vehicle in the night be Took truck in to check fuses, dealership did not have time to work on it, made an appt for 4-5 days later at 8:00am. Took the vehicle in the night before in order to be ready first thing. About 4:00pm the next day, I called them to check status; they were “just now” pulling it in to check. Bottom line, vehicle out of service the whole day for a job that should not have taken more than 20-30minutes after having an 8:00 am appt unacceptable! More

Service Dept Went in for oil change. Justin and the rest of the dept was very friendly. I was in and out in no time. I will be coming back! Went in for oil change. Justin and the rest of the dept was very friendly. I was in and out in no time. I will be coming back! More

Superb The staff was very friendly and provided me all the information i needed to know about the maintenance for my car! Can't remember the young lady name The staff was very friendly and provided me all the information i needed to know about the maintenance for my car! Can't remember the young lady name but she went all out to find the guy that did my oil change to help explain what needed to be repaired! Leroy helped out by checking to see what i was covered by my warranty overall I was impressed!😊 More

Lying Scam Artists Called last week to schedule a service appointment for my Ram 2500 to check why exactly my engine light was on. Was then informed that at my mileage ( Called last week to schedule a service appointment for my Ram 2500 to check why exactly my engine light was on. Was then informed that at my mileage (67,500), I need the CCV filter changed, EGR valve and cooler cleaned, and it would be $1300. I was told that if I didn't have this done, my truck would start to shut down. After some research through my owners manuals and online Cummins forums, it turns out that with a DEF system the cleaning isn't necessary anymore, especially since I don't haul or tow anything. I also bought the CCV filter for $80 and replaced it myself, saving myself from paying these scam artists, willing to take advantage of a female with semi-limited knowledge of her new truck. I was going to keep that appointment, however, because there are some recalls that need to be fixed, and my truck "has to be in hand" before the water pump can be ordered (which when I asked why never received an actual answer), meaning it would be in the shop several days. I was leaving town for a week, so it would have been perfect to leave my truck there, except I was told the service department closed at 6 pm on Saturday, and when I pulled up at 5:15 it had apparently closed at 4. Needless to say, the service department doesn't even deserve one star, and I will not be bringing my truck back here for anything anymore. More

Great experience They got me in and out in no time. Justin was friendly and down to the point. Ben my service tech was great. Got right down to it and got me taken car They got me in and out in no time. Justin was friendly and down to the point. Ben my service tech was great. Got right down to it and got me taken care of More