Frontier Ford Superstore

Decieving front guys Everything was going well with purchasing my vehical and I had had noteiced that the antenna on the car I was purchasing was missing. I made it clear Everything was going well with purchasing my vehical and I had had noteiced that the antenna on the car I was purchasing was missing. I made it clear I did not want to leave withough the antenna being replaced on the car or at least there being something in writing that it would be replaced by the dealership. They were able to put antenna on the car, I was able to assure everything was in working order and when I got home I realized that my pre-exisisting car I came in with was missing it's antenna. Now this would have been fine if I had traded in my vehical since it would then be their problem, however I did not, so it almost felt like thieft on thier part...even though it was taken from one property of mine and put on another. I felt decieved about the agreement made, which left a bad taste in my month about the whole purchase. I am happy with my car, just will not be going back to this dealership, nor will I refer it to family and friends for the reason stated earlier. More

Creative, "no pressure" purchase experience! My wife and I has been searching for a new Explorer for the last month or so. We talked to around seven dealerships and made several offers, but could My wife and I has been searching for a new Explorer for the last month or so. We talked to around seven dealerships and made several offers, but could not reach an agreement. We saw a couple of potential Explorer opportunities on the internet, located at Frontier Ford. When we inquired, "JR" contacted us and offered to show us these vehicles. We had explained to the other dealers and JR that we were very price sensitive. We also described our "ideal" vehicle. As you might imagine, the price that we wanted to pay and our ideal vehicle, did not exactly match! On the day that we purchased our Explorer at Frontier Ford, we had met with another dealer and looked at a 2017, used Explorer. It was close to "ideal", but still more than we wanted to pay. We then drove to Anacortes and met with JR. He showed us a new Explorer which seemed fairly priced, but he suggested that we look at a 2013 that they had in inventory. It was our ideal vehicle, but had 49K miles. We drove it, loved it, and proceeded to negotiate a purchase with a 6-year, 48K mile Premium Warranty! There was never a second of pressure to purchase a vehicle by JR or any of the staff, and the staff was very helpful in explaining the warranty and the vehicle history. JR and Frontier met our goals of an ideal vehicle at a reasonable price. Thank you, JR and Frontier Ford!! More

Easy going and friendly home town dealership!! I really like how our Salesperson itemized all extra services to purchase with the car, next to them was the coast and a short explanation of what the I really like how our Salesperson itemized all extra services to purchase with the car, next to them was the coast and a short explanation of what they were, so when you went in the GM's office, we had an idea what services we waned or not. We also had several walk arounds inside and out looking for any issues with the car. Great service!,,... More

Very willing to work with me I had to do a lot of extra homework to build the ford transit passenger van for our family and business. After three stops in we finally got all of t I had to do a lot of extra homework to build the ford transit passenger van for our family and business. After three stops in we finally got all of the options nailed down. I feel like I was responsible for getting most things done right as they were learning about the van configurations as we went. It took about 4 months to get the van ordered, built, and delivered. Driving great and awesome features! More

happy to sell you a junk vehicle. They accepted a trade in with a blown engine. They should have just junked or parted or auctioned it. Instead they "mis" advertised it with a pric They accepted a trade in with a blown engine. They should have just junked or parted or auctioned it. Instead they "mis" advertised it with a price similar to a working used vehicles and waited for a sucker (me). Once I purchased I had three mechanics review it. They all said it was evident the ford dealership passed a junk vehicle as normal used. I asked why I couldn't tell one of the cylinders was missing until about 100 miles of driving and they said that normally means someone had doctored the cylinder misfire to hide it for sale. I asked 4 people at the dealership (General Manager, Sales Manager, Finance Manager, Salesman) to discuss this with me and no one every responded. I learned--- 1--Always get it inspected pre-sale as it really is "buyer beware or be-screwed" with this dealership. 2. They have you sign all the paperwork giving any your rights/warranties or suitability warranties---that means once you leave the lot, no matter what b.s. they gave you, you are stuck with it and they have your money. I am now worse off than when I went to Frontier Ford as I now have a junk vehicle and I don't have any money that I'd saved up for a working vehicle. Make sure you don't walk away from them feeling like their next sucker. More

Internet purchase finter Found the exact truck and color on the lot.. Perfect for me Wish it was a manual...rides nice... I love it,,,, Sales staff was helpful and frien Found the exact truck and color on the lot.. Perfect for me Wish it was a manual...rides nice... I love it,,,, Sales staff was helpful and friendly.... More

We went back to Frontier Ford My wife and I are enjoying our Ford Escape Titanium purchased at Frontier Ford on September 5. Our sales rep Sean McInnis was down-to-earth knowled My wife and I are enjoying our Ford Escape Titanium purchased at Frontier Ford on September 5. Our sales rep Sean McInnis was down-to-earth knowledgeable and got us into the right vehicle based on our discussions over 3 days. The financial folks were looking out for the dealership, as you would expect, but we feel we got an excellent deal in our negotiations. We showed Frontier several VINs and pricing from other dealers we obtained beforehand through TrueCar and this information allowed us to verify the final offer presented to us was a good one. We also own a Ford Ranger purchased from Frontier Ford a few years ago. More

overpriced Rude overpriced and clueless. I hate this dealership. If you want to be treated like **it and pay 28% more then you should go to frontier Ford superst Rude overpriced and clueless. I hate this dealership. If you want to be treated like **it and pay 28% more then you should go to frontier Ford superstore More

Above and beyond customer service. I stopped in to Frontier Ford to browse some vehicles. I knew what I wanted and was shown those vehicles. The service was outstanding. At the end of I stopped in to Frontier Ford to browse some vehicles. I knew what I wanted and was shown those vehicles. The service was outstanding. At the end of my time there, I felt like I had known everyone for years. I was very reluctant to give up my vehicle, but I must say I am extremely happy with my Frontier Ford Super Duty! More

Great customer service Matthew Marsden was amazing!!! Got me in the car that I described that I needed. I explained to him my needs over the phone and within just a couple d Matthew Marsden was amazing!!! Got me in the car that I described that I needed. I explained to him my needs over the phone and within just a couple days I was signing paperwork. Definitely would recommend him and I am definitely going back to him when I am ready to get my husbands new truck!!! More