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Frontier Ford - Service Center

Santa Clara, CA

4.6
477 Reviews

477 Reviews of Frontier Ford - Service Center

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April 29, 2025

Great service. Very prompt on updates. Driver who picked up car was very nice. The service manager kept me informed on what was being done and what was needed fo More

by angelateri
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Rivas, Maybe Edward (Don't remember)
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Apr 30, 2025 -

Frontier Ford responded

Thank you for sharing your wonderful feedback! We’re so glad to hear that you had a great experience with our service team. It’s fantastic to know that you appreciated the prompt updates and clear communication from our service manager. We’ll be sure to pass along your kind words to the driver as well. We look forward to providing you with excellent service again in the future!

April 27, 2025

Sent someone to pick up my car and then brought it back later. Took care of billing via phone and talked to service person on phone. More

by bernard291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Apr 28, 2025 -

Frontier Ford responded

Thanks for sharing your experience, Bernard! We’re thrilled to hear our team made the process smooth and convenient for you. Your feedback means a lot, and we look forward to serving you again in the future!

April 25, 2025

I brought my 2017 Ford Escape in for service and Edward Olivares the Service Drive Manager did a great job overseeing the repairs and Yulin Liang the technician who performed the repairs also did an excell More

by TDONOVAN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares, Yulin Liang
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Apr 28, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that Edward and Yulin provided you with excellent service. Our team works hard to ensure every visit is a great experience. We appreciate your support and look forward to seeing you again!

April 24, 2025

It was a horrible experience! I had to wait 4 hours for a oil change. Ridiculous! They said they didn't have a Lexus filter, so that took 45 minutes to order. I was on the cal More

by elena_macias18
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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Apr 28, 2025 -

Frontier Ford responded

We understand how frustrating it must have been to wait so long, especially when you had an appointment scheduled. Your time is important, and we absolutely value every customer who chooses to work with us. We always strive to provide a smooth and efficient experience, and we regret that this visit did not reflect the high standards we aim for. If you would be willing, we encourage you to reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

April 24, 2025

I was very impressed with Jesus the service engineer that helped me out with getting a refund from Ford for the service to my truck! More

by nlavelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus L
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Apr 25, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that Jesus provided exceptional service and helped you with your refund. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

April 24, 2025

My service tech was great And friendly. Got my truck back in a decent time thanks More

by BRMBRONCOS14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Apr 25, 2025 -

Frontier Ford responded

Thanks! We're glad to hear that your service tech made a positive impression and got your truck back to you quickly. Your feedback means a lot to us, and we look forward to serving you again!

April 24, 2025

Excellent diagnostic and the repair was within the time that I needed the car back. The price was fair. Service manager was great to communicate with. More

by tabulhosn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo C
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Apr 25, 2025 -

Frontier Ford responded

Thank you! We’re thrilled to hear you had such a positive experience with our diagnostic and repair services. Our team strives to provide timely and fair solutions, so your feedback means a lot to us. We look forward to serving you again in the future!

April 20, 2025

I was very impressed with John the service advisor very friendly and knowledgeable. Also impressed with Majic who has sold us 4 cars. Like Majic because he’s low key and doesn’t use high pressure sales tac More

by bob_loveland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John,Majic, Jose Guzman
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Apr 21, 2025 -

Frontier Ford responded

Thanks for the fantastic review, Bob! We're thrilled to hear about your positive experiences with John and Majic. Our team aims to provide friendly and knowledgeable service without the pressure, so it's great to know we hit the mark. We appreciate your continued support!

April 19, 2025

The employees were great and made the service easy. I appreciate the courtesy pick up and drop off. More

by Webbs_email
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward, et al
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Apr 21, 2025 -

Frontier Ford responded

Thanks for the fantastic review! We're thrilled to hear our team made your experience smooth and enjoyable. Your appreciation for our courtesy pick-up and drop-off means a lot to us. We look forward to serving you again!

April 11, 2025

Good service and communication. Car working well and cleaned it up as well and in a timely way. More

by CHESHIRE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marshall
Report | Print
Apr 14, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a great experience with our service and communication. It's always our goal to ensure your car is running smoothly and looks its best. We appreciate your feedback!

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