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Frontier Ford - Service Center

Santa Clara, CA

4.6
493 Reviews

493 Reviews of Frontier Ford - Service Center

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May 17, 2025

Overlooked alarm still displays despite alerting service tech to review. Check engine light alert despite recent service. More

by KINGBA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leo
Report | Print
May 19, 2025 -

Frontier Ford responded

We understand how frustrating it can be to have warning lights appear after a service visit, especially after bringing it to our team’s attention. We’d like the opportunity to take a closer look and ensure everything is operating as it should. Please feel free to reach out directly to Kevin Bettencourt, our Service Director, at 408-241-1800 so we can assist you further.

May 15, 2025

The ease of making an appt to when I received my car back was amazing. Cyrus listened to everything I had an issue with and got it all fixed. More

by UPOMROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cyrus
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May 16, 2025 -

Frontier Ford responded

Thank you so much for your kind words! We're thrilled to hear that your experience was smooth from start to finish. Cyrus will be happy to know that his attention to detail made a difference. We appreciate your trust in us and look forward to serving you again in the future!

May 14, 2025

I really enjoyed the service advisors. They are very friendly. No problem setting up the appointment. More

by ROBERT3635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank and Jesus
Report | Print
May 16, 2025 -

Frontier Ford responded

Robert, we’re thrilled to hear you enjoyed your experience with our service advisors! Their friendliness and efficiency are what we strive for. Thanks for sharing your positive feedback!

May 13, 2025

Everything as expected. Quick turn around. Good communication. Will take my car again. Good job. More

by THELOBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
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May 16, 2025 -

Frontier Ford responded

Thanks! We’re thrilled you had a great experience with us. Our team works hard to ensure quick service and clear communication. We look forward to seeing you again for your next car service!

May 11, 2025

My oil change and preventive maintenance went smoothly. Jon was very friendly and answered all my questions. More

by penny_morrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Migleo
Report | Print
May 16, 2025 -

Frontier Ford responded

Thanks, Penny! We're thrilled to hear that Jon provided you with great service during your oil change and maintenance. Your satisfaction is our top priority, and we appreciate your feedback!

May 10, 2025

The dealership is organized, clean and functional. The service advisors are courteous, knowledgeable and helpful. More

by shierei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and previously Frank
Report | Print
May 16, 2025 -

Frontier Ford responded

Thank you! We’re thrilled to hear you had a positive experience with our team. Maintaining an organized and welcoming environment is important to us, and we're glad our service advisors made a great impression. We appreciate your feedback!

May 07, 2025

Great service, a little pricey. I needed a brake job and they always do a fantastic job, I've had bad results elsewhere. More

by BRUCE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marshall
Report | Print
May 08, 2025 -

Frontier Ford responded

Thank you for the feedback! We're glad to hear that you were happy with the service and the quality of the brake job. We understand that pricing is an important factor, and we strive to offer excellent value for the work we do. We truly appreciate your trust in us, especially after having bad experiences elsewhere, and we're grateful for the opportunity to take care of your vehicle. If you ever have any concerns or need further assistance, don't hesitate to reach out. Thanks again!

May 07, 2025

Friendly service, reliable knowledge, quick scheduling. Have a nice day servicing Ford cars and trucks. More

by BILL.2468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo, Jesus
Report | Print
May 08, 2025 -

Frontier Ford responded

Thank you for the positive feedback! We're thrilled to hear you had a great experience with our friendly service, reliable knowledge, and quick scheduling. It’s always a pleasure to take care of Ford cars and trucks, and we look forward to serving you again in the future. Have a wonderful day, and thanks again for choosing us!

May 06, 2025

I called Edward three times left three messages. No one call me back to let me know the status and time of my vehicle More

by MIGUEL35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward
Report | Print
May 08, 2025 -

Frontier Ford responded

We understand how important it is to stay informed during your vehicle’s service, and it’s clear that communication didn’t meet your expectations. We truly value your time and would like the opportunity to make this right. Please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

May 06, 2025

After spending nearly $1,900 having my car serviced (BY FAR) the most I’ve ever spent servicing the car, I expected at least a crumb of service in return. I left a phone message asking when my car would be More

by ACASTRILLIJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Olivares, and whoever the cashier is (woman).
Report | Print
May 07, 2025 -

Frontier Ford responded

We understand that after investing significantly in your vehicle’s service, you expected a smoother and more attentive process—and rightly so. We’d really appreciate the opportunity to speak with you directly so we can better understand what happened and work toward a resolution. Please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

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