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Frontier Ford - Service Center

Santa Clara, CA

4.6
543 Reviews

543 Reviews of Frontier Ford - Service Center

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July 17, 2025

Quick and seamless great work. Will be coming back when needed. On time also a More

by MMILEY0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Jul 18, 2025 -

Frontier Ford responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that your service was efficient and smooth. Your feedback about our punctuality and quality of work means a great deal to us. We look forward to serving you again at Frontier Ford whenever you need us.

July 16, 2025

Great service. Communication was excellent. Helpful over the phone and in person. Thank you Jesus from Frontier Ford! More

by JENNA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
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Jul 17, 2025 -

Frontier Ford responded

We are delighted to hear that you found our service to be excellent and that our team provided you with outstanding communication both over the phone and during your visit. Your feedback about the helpful and attentive service you received means a great deal to us at Frontier Ford. We truly value customers like you and appreciate your kind words about your experience with our team.

July 16, 2025

Service was excellent. Communication was on point. He took the time to explain the service and what to look out for in the future. Thank you! More

by Hillcrest Holdings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Puga - 997347
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Jul 17, 2025 -

Frontier Ford responded

We are thrilled to hear that our service exceeded your expectations and that our team member provided clear communication throughout your visit. It's wonderful to know that he took the time to walk you through the service details and offer helpful guidance for the future.

July 16, 2025

My service Expierence was hassle free with no complications nor unexpected delays or issues and was ready when promised. More

by skilekas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Jul 17, 2025 -

Frontier Ford responded

We are delighted to hear that your visit was smooth and straightforward without any complications. It means a great deal to know that we met our commitment and had your vehicle ready as promised. Your feedback helps us understand what we are doing well and motivates our team to continue providing reliable service. We appreciate your trust in Frontier Ford and look forward to serving you again in the future.

July 15, 2025

Leo is super fridendly, knowledgeable and professional, i always trust him with my vehicle services More

by RAESJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Jul 17, 2025 -

Frontier Ford responded

We are thrilled to hear that you consistently trust us with your vehicle maintenance and that you find our service approach to be both knowledgeable and professional. Your confidence in our team means everything to us, and we truly appreciate customers like you who value the friendly, expert care we strive to provide. We look forward to continuing to serve you and your vehicle needs with the same level of excellence you have come to expect from Frontier Ford.

July 15, 2025

Excessively overpriced and want to charge outrageous prices for changing fluid and running up the bill. Wanted nearly $5,000 for a 60,000 mile service. Price included nearly $2,000 to replace a cruise More

by sduffy59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall
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Jul 16, 2025 -

Frontier Ford responded

Our goal is always to recommend service based on manufacturer guidelines and the condition of the vehicle, but we recognize the importance of clearly explaining each item and its cost. We’re especially concerned about your comment regarding the cruise control bracket and the overall estimate, and we’d like to take a closer look into this. Please don’t hesitate to reach out to our Service Manager, Daryl Brown, at (408) 557-6304.

July 14, 2025

Work performed was done in a timely fashion, all work performed was done satisfactorily. Leo found somethings other than the recall, that was very helpful getting all problem's fixed at the same time I h More

by diehard55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Jul 16, 2025 -

Frontier Ford responded

Thank you for taking the time to share your experience with us, diehard55. We are thrilled to hear that your service was completed efficiently and met your expectations. It's wonderful to know that Leo was able to identify additional issues beyond the recall work, allowing you to address multiple concerns during your visit. We take pride in our thorough approach to vehicle maintenance and are pleased that we could help you get your air conditioning system working properly as well. Your satisfaction means everything to us, and we appreciate your trust in our team at Frontier Ford.

July 12, 2025

My service manager was very helpful and knowledgeable. I appreciate all of his experience and expertise! I appreciate the ability to get a ride home while the Service Center is working on my car. It was More

by BECKYD130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudill
Report | Print
Jul 14, 2025 -

Frontier Ford responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that your service manager provided you with such helpful and knowledgeable assistance. We appreciate your trust in Frontier Ford and look forward to serving you again in the future.

July 11, 2025

2.5 hours for an oil change is unacceptable. I won’t be back again More

by doug_robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Report | Print
Jul 15, 2025 -

Frontier Ford responded

A 2.5-hour wait is absolutely not the level of efficiency or service we aim to provide, and we completely understand your frustration. We take your concerns seriously and would appreciate the opportunity to make this right. Daryl Brown, our Service Manager, would like to speak with you directly to learn more about your visit and see how we can improve going forward. Please feel free to reach out to him at (408) 557-6304 at your earliest convenience.

July 11, 2025

My technician advisor helped me out while my car was being worked on and was very understanding and patient with me. More

by ELIZABETHLTORRES73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Jul 11, 2025 -

Frontier Ford responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that your technician advisor provided you with the understanding and patience you needed during your visit. Our team takes pride in ensuring that every customer feels supported while their vehicle is being serviced. Your feedback means a great deal to us and helps us continue to provide the excellent service that our customers deserve. We appreciate your trust in Frontier Ford and look forward to serving you again in the future.

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