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Frontier Ford - Service Center
Santa Clara, CA
523 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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523 Reviews of Frontier Ford - Service Center
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June 30, 2025
Frank is always great. I was able to ask all my questions before approving services. The gentleman that was there when I picked up was also great. He went to my car to look I was able to ask all my questions before approving services. The gentleman that was there when I picked up was also great. He went to my car to look at one of the things that he helped me understand more as we were in person and he had also shown me a picture on the computer. More
by Vanessa Isaac
Verified CustomerEmployees Worked With
Frank Puga
June 28, 2025
All good except I will probably reconsider going elsewhere next time because your 3% credit card fee cost me over $70. Not okay with me. You should absorb the cc fees not pass them on to your custom elsewhere next time because your 3% credit card fee cost me over $70. Not okay with me. You should absorb the cc fees not pass them on to your customers. More
by ANNHAWKINS
Employees Worked With
Frank
June 27, 2025
Not managed correctly. Vehicle not completed as told. Took an extra two hours longer. Vehicle was scheduled for a ZakTek maintenance interior and exterior, recall, oil chan Vehicle not completed as told. Took an extra two hours longer. Vehicle was scheduled for a ZakTek maintenance interior and exterior, recall, oil change and tire rotation. Vehicle brought in at 9:15, with a scheduled appointment set for 9:30. I was told it would be done between 3 and 3:30. I came in about 3 and was informed they are just starting the ZakTek service. I was not notified the service time will be delayed. Poor communication. I am thinking of a breakdown in communication within the service department from various departments of repairs, maintenance and detail. It makes me wonder as a customer if everything was completed and what the quality of work was completed. More
by Tazjenriq
Employees Worked With
Service writer Jon
June 27, 2025
Magic was very helpful and answered any questions I had. He took the time to assure me with my decision that I made. I am please with truck. He took the time to assure me with my decision that I made. I am please with truck. More
by r_nevarez2014
Employees Worked With
Magic and Victor
June 25, 2025
John listened intently and quickly called to see if they could fit me in for the day to get my brakes done. He was very helpful to add the filter replacement for the inside of the car and to check the tire could fit me in for the day to get my brakes done. He was very helpful to add the filter replacement for the inside of the car and to check the tire pressure. And he was professional, but personable as well. Blown away in fact. More
by SD
Employees Worked With
Jonathan Migleo
June 21, 2025
Leo was so very helpful throughout the service process! The service people were thorough, they found a nail in my tire and gave me the estimate for costs to replace it. The service people were thorough, they found a nail in my tire and gave me the estimate for costs to replace it. More
by PJ11
Employees Worked With
Leo
