This service, like a few others, came with a surprise: the oil drain plug / pan was stripped, requiring a new pan and another day in the shop. Last time it was a broken screw on fuel pump filter. While these incidents were an inconvenience, the service team did a great job to make it right. They expedited the parts, installed the new pan and completed the service the next day. They also covered the cost of the pan, which was most likely stripped by the last Ford dealer who serviced the truck in Austin TX, under my extended drivetrain warranty. Good job guys!