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Frontier Ford - Service Center

Santa Clara, CA

4.6
578 Reviews

578 Reviews of Frontier Ford - Service Center

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September 20, 2025

Excellent, friendly service and John was a knowledgeable service representative. I will return for future services. More

by listenlearn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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September 18, 2025

Fast, efficient and polite! Here are my 15 words to make this review go through More

by hami3174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Sep 18, 2025 -

Frontier Ford responded

Thank you for your review! We are delighted to hear that you found our service quick and professional. Your feedback about our team being courteous means so much to us at Frontier Ford. We strive to provide smooth and respectful service for every customer who visits us.

September 18, 2025

Over the years I have Frontier Ford perform services on my cars.Service was done as promised and with statifaction.Last visit was with Jesus, who stsyed on top of the order and kept me informed and deliver More

by VOJOVERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
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Sep 19, 2025 -

Frontier Ford responded

We are pleased to hear about your continued trust in Frontier Ford over the years. Your satisfaction with our service delivery and our team's commitment to keeping promises means everything to us. We're delighted that your most recent experience included excellent communication, timely updates, and on-schedule completion.

September 17, 2025

Monday, September 15, I brought my 2022 Escape (bling) for service of faulty tire pressure system. I brought into facility at 7:30 and got her back before lunchtime. More

by NEANWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic
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Sep 18, 2025 -

Frontier Ford responded

Your positive feedback is incredibly valuable to us. We are delighted to hear that your 2022 Escape's tire pressure system service went so smoothly. It sounds like our team was able to get you in and out efficiently, having your vehicle ready well before lunch after your early morning drop-off.

September 17, 2025

I had recall on my truck and they took care quickly. I am super happy with there service. More

by JINHANYUN12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not know
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Sep 18, 2025 -

Frontier Ford responded

Thank you for sharing your experience with us regarding the recall service on your truck. We are delighted to hear that our team was able to handle your recall quickly and efficiently.

September 13, 2025

Dominic Balcazar offered sound advice regarding services needed. Appreciate ride home and back to retrieve vehicle. More

by slewis953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Balcazar
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Sep 17, 2025 -

Frontier Ford responded

Your positive feedback means so much to us! We are thrilled to hear that you received excellent guidance on the services your vehicle needed. It's wonderful to know that the convenient transportation assistance made your experience with us even better.

September 12, 2025

Excellent service. No problem addressing my concerns. Adviser was attentive and respectful when discussing my issue. More

by JWDAYJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Sep 17, 2025 -

Frontier Ford responded

Thank you for sharing your positive experience with us at Frontier Ford. We deeply appreciate your recognition of our excellent service and are pleased that we could address all of your concerns effectively.

September 11, 2025

I had a great experience with my sales representative Omar. He was very attentive and responsive. After test driving the used Model Y we decided to purchase it but there were items that the dealership More

by Eric L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar and Ash Golnazar
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Sep 17, 2025 -

Frontier Ford responded

We are ecstatic to hear about your positive experience with our team! It's wonderful that Omar provided you with attentive and responsive service during your vehicle search and test drive. We're also pleased that you found our finance team member to be nice and easy to work with throughout the process.

September 10, 2025

Did not return my calls. Thissldessd to excessive delays and confusion. You had thr truck aweek. More

by bdonog4579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramonnd
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Sep 17, 2025 -

Frontier Ford responded

Thank you for taking the time to share your feedback with us. We understand your frustration regarding the communication challenges you experienced during your service visit. We recognize that not receiving return calls can lead to uncertainty and delays, which is never our intention when we have your vehicle in our care for an extended period.

September 10, 2025

I was very happy with John, the service advisor. He kept me informed and was very nice to deal with. More

by ELIZASPEN95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Sep 17, 2025 -

Frontier Ford responded

Thank you for your review! We are happy to hear about your positive experience with your service advisor. It's wonderful that you felt well-informed throughout the process and found the interaction pleasant.

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