Frontier Ford - Service Center

I was very reassured that the problem I was reporting was not unusual and the diagnosis strategy was immediately known. Problem was identified. All of the interactions and scheduling was effortless. not unusual and the diagnosis strategy was immediately known. Problem was identified. All of the interactions and scheduling was effortless. More

My concerns for this paticular visit were heard, checked and fixed thank you Frontier Ford and fixed thank you Frontier Ford More

Very knowledgeable, efficient, friendly - staff and technicians. My vehicle has been in good hands for the past 12 years. technicians. My vehicle has been in good hands for the past 12 years. More

Leo and the other service people were wonderful. I am a senior woman and often people shy away from engaging with me. These guys greet me and seem to treat me and my automobile issues with great cou I am a senior woman and often people shy away from engaging with me. These guys greet me and seem to treat me and my automobile issues with great courtesy and respect. More

It was easy to get an appt. I did not have to wait on arrival. Leo the consultant explained the details clearly and kept me in the loop during the day. I did not have to wait on arrival. Leo the consultant explained the details clearly and kept me in the loop during the day. More

I was supposed to receive a rear back window for my soft top bronco, but it was dusty and had a bend in it. It was definitely not brand new. I believe I got a used one. Not happy with the results of my serv top bronco, but it was dusty and had a bend in it. It was definitely not brand new. I believe I got a used one. Not happy with the results of my service and when I expressed it does not look new, Edward gave me an excuse and said it comes that way. I didn’t realize parts come dusty and bent. I was also approached by Alessandra accusing me of lying and being sarcastic with me for a completely separate issue while waiting for my ride. More

The people at the service department are great to deal with. I have just recently started to deal with Frontier Ford & immediately liked their service and attitude. This time I dealt with the writer Leo with. I have just recently started to deal with Frontier Ford & immediately liked their service and attitude. This time I dealt with the writer Leo and Timothy Long in the Service department to replace my front speakers on my Escape. Their timeliness, efficiency and demeanor was just great. More

Frontier Ford is very close to my home, so it's very convenient. I usually go there for recalls on my Ford Mustang. convenient. I usually go there for recalls on my Ford Mustang. More

I brought my 2016 Ford Escape Titanium (purchased from the dealership) in September 2024 because the Sync was randomly resetting the Bluetooth connection to my phone. I asked for a “reset” back to a more the dealership) in September 2024 because the Sync was randomly resetting the Bluetooth connection to my phone. I asked for a “reset” back to a more stable software version. I was left with a completely non-functional Sync system with a black screen, no controls, no back up camera (although I can hear the audio) no USB charging, no hands-free audio, etc. At the time I was told I could pay $2000 for a new system, which I refused because the system was working when I brought it in. The service manager admitted his technician made a mistake and then offered to "split" the cost with me. I again refused because I brought in a working system. Service manager eventually agreed to fix my system, but after nearly 5 months and multiple phone and email interactions, being told the part was on order, I am now told the part is obsolete and there is no way to fix. The service manager has stopped replying to my emails. I escalated to the GM a week and a half ago via email and have no response. More

SCREW FORD, GAVE ME A xxxxxxxx INSPECTION. CHARGED $270 FOR VISUAL CHECK UP BUT DID NOT CHECK WHAT I WENT FOR, CHECKED EVERYTHING BUT THE LIGHTS I ASKED TO CHECK. HATE HOW THEY THOUGHT I'M A S CHARGED $270 FOR VISUAL CHECK UP BUT DID NOT CHECK WHAT I WENT FOR, CHECKED EVERYTHING BUT THE LIGHTS I ASKED TO CHECK. HATE HOW THEY THOUGHT I'M A STUPID MAN, I'LL GET THIS FIXED N I PROMISED U, I WILL NEVER, EVER BUY, RENT, USE, OR SIT IN A FORD AGAIN. REALLY NOT SATISFIED.... More