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Frontier Ford - Service Center

Santa Clara, CA

4.6
520 Reviews
Today: 7:00 AM - 6:00 PM Open Now
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520 Reviews of Frontier Ford - Service Center

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February 14, 2025

Why has my sales rep, Ivan, ghosted me on text? I need a retractable hard Tonneau quote and he won't say what your dealership can do for that...? More

by mtinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Camberos (sales); Richard in Service was awesome!
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Feb 17, 2025 -

Frontier Ford responded

Thanks for your feedback! We’re sorry to hear about your experience with Ivan. We’ll make sure to follow up on your request for a retractable hard Tonneau quote and ensure you get the information you need promptly. Your satisfaction is important to us!

February 13, 2025

Good follow up from the advisor and timely communication on issues and resolutions. Capable individual More

by HENRIRICHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Feb 17, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a positive experience with our advisor. Timely communication is important to us, and we appreciate your recognition of our team's efforts. Your feedback motivates us to keep providing great service!

February 12, 2025

Everyone was helpful and organized. They got me in as quickly as they could. They were up front about what I needed. The issue was fixed and they brought to my attention a recall part, More

by CONFESSORVOID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Labrada
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Feb 13, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear our team was helpful and organized during your visit. It's great that we could address your issue and take care of the recall part. Your satisfaction means a lot to us!

February 11, 2025

Service was prompt and efficient. Pick up was effortless. Service writer was excellent, informative and knowledgeable. THANK YOU! More

by MACBAYCAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kevin
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Feb 12, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a great experience with our team. Your kind words about our service and staff mean a lot to us. We look forward to helping you again soon!

February 10, 2025

Service was good, done as soon as possible. Worker was friendly and helpful. No problems. More

by KEVIN.S.KWON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name cannot remember
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Feb 11, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback, Kevin! We're thrilled to hear that you had a great experience with our team. Our goal is to provide friendly and efficient service, and it’s wonderful to know we hit the mark. Looking forward to seeing you again!

February 10, 2025

Great service from Leonardo. He was very attentive and prompt. Pleasant experience; thank you very much! More

by JESSICALOPEZ365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo
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Feb 11, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear about your positive experience with Leonardo. Our team strives for excellent service, and it's great to know we hit the mark. We appreciate your support and look forward to serving you again!

February 08, 2025

Alert, Accountable and easy communicators. Fast, fair and friendly with serious responsible team performance. Excellent, organized service department! Everyone stepped up as needed. Result; no More

by JCHZONEWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
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Feb 10, 2025 -

Frontier Ford responded

Thank you for your fantastic review! We're thrilled to hear that our team's communication and service exceeded your expectations. Your feedback motivates us to keep delivering top-notch performance. We appreciate your support and look forward to continuing to serve you!

February 08, 2025

They were great to work with, they worked hard to get the truck done as quickly as part supply allowed. More

by SHONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
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Feb 10, 2025 -

Frontier Ford responded

Thanks, Shona! We're thrilled to hear you had a positive experience. Our team is dedicated to getting the job done efficiently, and your feedback truly motivates us. Looking forward to working together again in the future!

February 08, 2025

Service advisor was great when I drop car off for service. Mentioned to me how long the service was going to take and breakdown of what it was going consist of. More

by HROS66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Labrada
Report | Print
Feb 10, 2025 -

Frontier Ford responded

Thanks for the fantastic review! We're thrilled to hear our service advisor provided clear communication and made your experience smooth. We appreciate your feedback and look forward to serving you again!

February 07, 2025

Mike Marshall and the service department do excellent job maintaining my vehicles. Friendly and professional service! More

by HKOB43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marshall
Report | Print
Feb 10, 2025 -

Frontier Ford responded

Thank you for the fantastic review! We're thrilled to hear that Mike and the service team provided you with friendly and professional care. Your satisfaction means a lot to us, and we look forward to continuing to keep your vehicles in top shape!

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