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Frontier Ford - Service Center

Santa Clara, CA

4.6
508 Reviews

508 Reviews of Frontier Ford - Service Center

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January 21, 2025

Friendly service, good communication. The only place I take my mustang. Easy, efficient, and a job well done. More

by TERRYODONNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Jan 22, 2025 -

Frontier Ford responded

Thanks for the fantastic review, Terry! We're thrilled to hear you had a great experience with our team. Your Mustang is in good hands, and we appreciate your trust in us. Looking forward to seeing you again soon!

January 21, 2025

Great service from start to finish, Mike was very helpful throughout the whole process. He setup an Uber for us. More

by danbringas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jan 22, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback, Dan! We're thrilled to hear that Mike provided excellent service and made your experience smooth. We appreciate your support and look forward to helping you again in the future!

January 19, 2025

Good communication and offered quick updates on important services my car needed past what I originally requested. I was able to select what was most important to me at the time and keep in mind what was nee More

by KSTANG4128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Nunez
Jan 20, 2025 -

Frontier Ford responded

We’re thrilled to hear you had a great experience! Our team is dedicated to keeping you informed and helping you prioritize your car's needs. Thank you for your feedback, and we look forward to assisting you again in the future!

January 18, 2025

The whole check in process was quick and easy! My vehicle was ready before the promised time! More

by SARAJAYNEPATTON87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed
Jan 20, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that your check-in experience was smooth and that your vehicle was ready early. We aim to make everything as efficient as possible for our customers. Looking forward to serving you again!

January 18, 2025

The professionalism and integrity in this location goes above and beyond my expectations. Thank you so much for always being kind, understanding and helpful. More

by KARLA GARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudillo
Jan 20, 2025 -

Frontier Ford responded

Karla, we truly appreciate your wonderful feedback! It's great to hear that our team's professionalism and support exceeded your expectations. We're committed to providing the best experience possible and are glad you felt valued. Thank you for being a part of our community!

January 18, 2025

The oil & filter change and tire rotation were done in 1. 5 hr. The service was kind and quality was excellent! More

by SVKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 20, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear you had such a positive experience with our service team. Quick, quality care is what we aim for, and it’s great to know we hit the mark. We appreciate your feedback and look forward to serving you again!

January 17, 2025

Was able to get an appointment quickly, fast and efficient service, great communication throughout. was able to get my car back on the road quickly More

by 612DSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudillo
Jan 20, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear you had a quick and efficient experience with us. Our team is dedicated to keeping you informed and getting you back on the road as soon as possible. Looking forward to serving you again!

January 17, 2025

Frontier Ford seemed okay for normal maintenance, but I’ve had a terrible experience with any repairs I’ve needed for my 2018 Explorer. Examples, they said they “fixed” my sun visor but it was just bent More

by muruari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Zepeda
Jan 20, 2025 -

Frontier Ford responded

It’s important to us that our customers feel supported, and we regret that we didn't meet your expectations with the sun visor and roof rack rail issues. We would like to assist in resolving this matter for you. Please reach out to Kevin Bettencourt, Service Director, at 408-241-1800. We value your loyalty, and we’re committed to making things right.

January 17, 2025

The agent at this center was very good and helpful and resolved all the concerns More

by RAUNAK.DHARANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
Jan 20, 2025 -

Frontier Ford responded

Thank you for your fantastic feedback! We're thrilled to hear that our agent was able to assist you effectively. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. Looking forward to serving you again!

January 16, 2025

Service stall and Leo were very helpful and game all the information I needed on a question about the quality and price of tires that I will need for the truck on the next oil change Mark More

by CHANEYCONST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Jan 16, 2025 -

Frontier Ford responded

Thank you, Chaney! We're thrilled to hear that Leo and the team provided you with the information you needed. Your satisfaction is our priority, and we look forward to assisting you again during your next oil change. Safe travels with your truck!

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