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Frontier Ford - Service Center

Santa Clara, CA

4.6
508 Reviews

508 Reviews of Frontier Ford - Service Center

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January 16, 2025

Frank did awesome! ! I don’t think I should have to write at least 15 words for this survey to count More

by FRANKIEPUGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank puga
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Jan 17, 2025 -

Frontier Ford responded

Thanks for the great review! We're glad to hear you had a positive experience. We appreciate your feedback on the survey length and will consider it for future improvements. Your input helps us grow!

January 16, 2025

Purchased the car certified used from this very dealership with extended warranty. There is a reoccurring issue where the sunroof assembly/rail rattles under certain road conditions, brought it o More

by andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel
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Jan 20, 2025 -

Frontier Ford responded

Andrew, we understand your concerns regarding the sunroof rattling and the transmission issue, and we sincerely apologize for the inconvenience you’ve experienced. It’s important to us that these issues are resolved in a way that meets your expectations. Regarding the warranty, we want to make sure everything is clear and that you're receiving the full benefits you're entitled to. Please feel free to reach out to Kevin Sitch, General Manager, at KSitch@vtaig.com, and he will be happy to provide further clarification and ensure that we address your concerns effectively. Additionally, Kevin Bettencourt, Service Director, at 408-241-1800 is available to help coordinate a resolution for both the rattling sunroof and the transmission issue.

January 15, 2025

Great, quick, easy! I really appreciated all their hard work helping me with my vehicle. More

by Lesleeguardino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
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Jan 16, 2025 -

Frontier Ford responded

Thanks! We’re thrilled to hear you had a great experience with us. Our team strives to make the process as smooth as possible, and your kind words mean a lot. Looking forward to assisting you again in the future!

January 15, 2025

Been bringing my excursion here since I bought it in 2004. Always great service and people. Great explanations of work to be done More

by scrapgrlz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marshall
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Jan 16, 2025 -

Frontier Ford responded

Thanks! We’re thrilled to hear you’ve had such a positive experience with us since 2004. Our team is dedicated to providing excellent service and clear communication. We appreciate your loyalty and look forward to continuing to serve you for many more years!

January 13, 2025

The service department made the process seamless and efficient. My service advisor was outstanding and helpful and I would highly recommend this service department for work on your Ford vehicle. More

by KMANSFIELD67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Jan 14, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear about your positive experience with our service department and advisor. Your recommendation means a lot to us. We look forward to serving you again!

January 13, 2025

Service center was able to quickly resolve my battery issue once I checked in and waited in customer lounge. More

by JACMAN_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
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Jan 14, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear that our service team resolved your battery issue quickly. We appreciate your positive feedback and hope to see you again soon!

January 12, 2025

Took 7 hours to do an oil change. Made me come back and wait for my car. More

by L. LOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure name
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Jan 14, 2025 -

Frontier Ford responded

It's concerning to hear that the oil change took longer than expected and that you had to return for your vehicle. We understand how valuable your time is, and this is certainly not the level of service we aim to provide. To ensure we address this issue properly and improve our service, please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

January 11, 2025

Coordinator was supper helpful and kind in explaining things to me. They were also very lovely when my keys got locked in (probably by me). More

by MCHEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo I think? I’m bad with names. Wavy hair, hat and glasses
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Jan 13, 2025 -

Frontier Ford responded

Thanks for your wonderful feedback! We're thrilled to hear that our coordinator was helpful and made your experience enjoyable, even in a tricky situation. Your kind words motivate us to keep providing excellent service!

January 11, 2025

Called around to shops wanting something local to go to. All shops couldn’t help me until next week, so my last resort was returning to the dealership. They took me the day I called, had the car ready the n More

by ShitsAllRetarded
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike ?
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January 11, 2025

Service advisor was cordial and explained the service details clearly. He provided valuable advice on the recall notice for my vehicle and clearly explained available options. While overall service was More

by SRINIVAS_BANGALORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caudillo Ornelas
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Jan 13, 2025 -

Frontier Ford responded

Thank you for your feedback. We're glad to hear you had a positive experience with our service advisor. We apologize for the delivery issue and understand how frustrating that can be. Your input helps us improve, and we appreciate you taking the time to share your thoughts.

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