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Frontier Ford - Service Center

Santa Clara, CA

4.6
483 Reviews

483 Reviews of Frontier Ford - Service Center

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December 16, 2024

Jose provided stellar services! Thank you for all that you do to maintain our cars in great standing! More

by tom_celerier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Dec 17, 2024 -

Frontier Ford responded

Thanks, Tom! We’re thrilled to hear you had a great experience with Jose. Our team is dedicated to keeping your vehicles in top shape, and your kind words motivate us to keep doing our best. We appreciate your support!

December 16, 2024

Quick service. Everything I needed was done fast and clean great job to the workers More

by maganafernando03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Dec 17, 2024 -

Frontier Ford responded

Thank you for your positive feedback! We're glad to hear that our team provided quick and efficient service. Your appreciation for their hard work means a lot to us. We look forward to serving you again!

December 16, 2024

finance department did not give us the forms we signed. I see that you need 15 words. More

by JBR5571
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ky Ngugen, He was very friendly.
Dec 17, 2024 -

Frontier Ford responded

Thanks for your feedback! We apologize for the confusion with the forms and will ensure the finance department addresses this issue promptly. Your input helps us improve!

December 14, 2024

Excelente atención y servicio, muy satisfecha en esta visita, espero recibir buena atención en mis futuras visitas More

by aracelychochi13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond nuñez
Dec 16, 2024 -

Frontier Ford responded

¡Gracias por tus amables palabras, Aracely! Nos alegra mucho saber que tuviste una excelente experiencia. Nuestro equipo está comprometido a brindar un servicio de calidad, y esperamos seguir haciéndolo en tus futuras visitas. ¡Tus comentarios significan mucho para nosotros!

December 14, 2024

Good job listening to my issue, quick service. Good communication along the process, service was faster than expected. More

by Sean
Recommend Dealer
Yes
Employees Worked With
Edward
Dec 16, 2024 -

Frontier Ford responded

Thanks, Sean! We’re thrilled to hear you had a positive experience with our team. Your feedback on our communication and quick service means a lot to us. We’re always here to help and appreciate your support!

December 14, 2024

Purchased CPO from Frontier 3 years ago and Frank has been my Service Advisor from the first service. Fantastic communication and follow up - I’m always taken care of quickly and efficiently. Huge thanks More

by hjvandervoort4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Dec 16, 2024 -

Frontier Ford responded

Tthanks for the amazing review! We're thrilled to hear that Frank has provided you with excellent service and communication. Your satisfaction is our priority, and we appreciate your loyalty over the years. We’ll be sure to pass along your kind words to Frank!

December 12, 2024

They got me scheduled quickly for my recall service and I was in and out in less than four hours More

by DLOURY55
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
Dec 13, 2024 -

Frontier Ford responded

Thanks for your awesome feedback! We're thrilled to hear you had a quick and efficient experience with your recall service. Our team works hard to ensure timely service, and it’s great to know it made a positive impact for you!

December 11, 2024

Started off bad, I was rudely told to wait in my car and “we’ll come to you”. Several agents were working on their computers and ignored me until I came inside their space to ask what I needed to do to che More

by DAMIENRUIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Dec 12, 2024 -

Frontier Ford responded

We understand how important it is to be treated with respect and to receive timely service. The experience you described doesn't reflect the level of service we strive to provide, and we are truly sorry for the delays and lack of communication. If you would like to further discuss your concerns or if the issue with your vehicle persists, please don't hesitate to reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

December 10, 2024

Leo took care my Mach-E ZAKTEK coating and very courteous as usual. Thanks Leo! More

by tdsato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Dec 11, 2024 -

Frontier Ford responded

Thanks! We're thrilled to hear Leo provided such great service for your Mach-E ZAKTEK coating. We'll be sure to pass on your kind words to him. Your satisfaction means the world to us!

December 10, 2024

Frontier Ford made my oil change quick and easy! Service reps were very helpful, I highly recommend. More

by AA.GONZALEZ89
Recommend Dealer
Yes
Employees Worked With
Edward Olivare
Dec 11, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that your oil change experience was quick and easy. Our team works hard to provide excellent service, and your recommendation means a lot to us! Looking forward to seeing you again soon.

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