Frontier Ford - Service Center
Santa Clara, CA
483 Reviews of Frontier Ford - Service Center
Purchased CPO from Frontier 3 years ago and Frank has been my Service Advisor from the first service. Fantastic communication and follow up - I’m always taken care of quickly and efficiently. Huge thanks been my Service Advisor from the first service. Fantastic communication and follow up - I’m always taken care of quickly and efficiently. Huge thanks to Frank! More
Started off bad, I was rudely told to wait in my car and “we’ll come to you”. Several agents were working on their computers and ignored me until I came inside their space to ask what I needed to do to che “we’ll come to you”. Several agents were working on their computers and ignored me until I came inside their space to ask what I needed to do to check in. I waited in my car maybe 10 minutes until an agent came out to receive me. After going over the details of my service I was given a timeline to complete the work. After being conveniently unable to reproduce the sound I have been experiencing the last year I was told to pick up my car and come back when the noise had returned. I called for an hour straight, being bounced around from voicemail to voicemail, back to the operator who kept sending me back to the voicemail even after I told her not to do that, then finally getting in touch with the general sales manager quickly made it right and I got the information I needed to pick up my car. The dealership seemed like it was unorganized and ill prepared to deal with any customers and worse follow through. Like, get it together More