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Frontier Ford - Service Center

Santa Clara, CA

4.6
483 Reviews

483 Reviews of Frontier Ford - Service Center

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December 10, 2024

Ed Olivares took care of my issue from start to finish. A good job was done by all. More

by TOMZ8
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Oliveras, Uber ,The car delivery process, The Mechanic
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Dec 12, 2024 -

Frontier Ford responded

Thanks for the awesome feedback! We're thrilled to hear that Ed and the team provided great service. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience!

December 09, 2024

Had our car dropped off for an emergency repair after hitting a pothole on the way home and blowing out a tire. Though it took another day to get the correct tires in stock things were done quickly once More

by JN534
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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December 06, 2024

Frank was awesome. I threw something at him that wasn't even fixable. True Professional! More

by Joel63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Dec 09, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that Frank impressed you with his professionalism, even with a tough challenge. Your support means a lot to us!

December 05, 2024

Leo Caudillo was very helpful in pointing out I had Ford credits I could use for payment. They had been available for years but no one else had suggested how to use them. More

by PETERN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudillo
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Dec 06, 2024 -

Frontier Ford responded

Thank you for sharing your experience! We’re delighted to hear that Leo provided such helpful and insightful service. It’s great to know he went the extra mile to inform you about your Ford credits and how they could be utilized—something that had been overlooked in the past. Your satisfaction is our priority, and we’re so pleased Leo could make your visit a positive one. If you have any other questions or need further assistance, don’t hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

December 04, 2024

Raymond is a joy to do business with. Nothing short of a shining star representative of ford service department. Not only resolved my issue same day with no appointment, but checked my fo More

by MAXJJK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
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Dec 05, 2024 -

Frontier Ford responded

Max, we’re thrilled to hear about your great experience with Raymond! Our team strives to provide exceptional service, and it’s fantastic to know he made a positive impact. Thank you for your kind words and for choosing us for your Ford service. We appreciate your support!

December 04, 2024

Just perfect from entrance to exit. Very detailed and very through work, very well walkthrough and informed the entire process More

by JOSEPHASMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwardo
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Dec 05, 2024 -

Frontier Ford responded

Joseph, we’re thrilled to hear you had such a positive experience! Our team strives to provide thorough and informative service, and it’s great to know we met your expectations. Thank you for your kind words and support!

December 04, 2024

Frank has been my service writer since day one. He is quick to update me and I find his ability to explain issues as they may occur to be top of the line. More

by jeff.frishof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Dec 05, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback, Jeff! We're thrilled to hear that Frank has provided you with exceptional service. His communication skills are indeed a valuable asset, and we're glad you're satisfied. We appreciate your support and look forward to continuing to serve you!

December 03, 2024

Frankie was awesome. Easy to deal with kept me informed through out the day. Beginning to end was a breeze More

by C_LOSGARCIA27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie puga
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Dec 04, 2024 -

Frontier Ford responded

Thanks for sharing your experience! We're thrilled to hear that Frankie made your experience seamless and kept you informed. Your feedback motivates us to keep delivering top-notch service. Looking forward to serving you again!

December 02, 2024

Bad treatment from Miguel Lopez . Very unprofessional and rude.I drove 40 miles but he didn’t honor a promotion that I received by email so I had to cancel More

by NKARIMZAD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel lopez
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Dec 04, 2024 -

Frontier Ford responded

It’s deeply concerning to hear about the interaction you had with Miguel Lopez and the challenges you faced regarding the promotion. Traveling 40 miles only to feel let down is not the type of experience we strive to provide. Please reach out to Kevin Sitch, General Manager, at KSitch@vtaig.com or Kevin Bettencourt, Service Director, at 408-241-1800.

December 01, 2024

Every time I service my vehicles at Frontier Ford I receive excellent communication and great customer service. Thank you! More

by M_VILLALOZANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Dec 02, 2024 -

Frontier Ford responded

Thank you for your fantastic review! We’re thrilled to hear you consistently enjoy excellent communication and customer service at Frontier Ford. Your satisfaction is our top priority, and we look forward to serving you again!

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