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Frontier Ford - Service Center

Santa Clara, CA

4.6
493 Reviews

493 Reviews of Frontier Ford - Service Center

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May 05, 2025

Great Ford dealership. Friendly, competent, and always ready with an answer to any question. Clean and pleasant waiting facilities. Great car care. More

by DENNISMCLAREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares, David Lund
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May 05, 2025 -

Frontier Ford responded

Thanks for the fantastic review, Dennis! We're thrilled to hear you had a positive experience with our team and facilities. Your satisfaction is our priority, and we look forward to assisting you again in the future. Enjoy your ride!

May 03, 2025

Almost impossible to get a response from anyone at the dealership. When they are in need of something from you, they are on it; however, when you need anything from them, they do not respond! More

by yee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
cody blanchard, raymond Nunez, darell
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May 05, 2025 -

Frontier Ford responded

We understand how important it is to feel heard and supported, especially after a purchase or service experience. We strive to be responsive and attentive at every step, and we regret that your impression didn’t reflect the level of service we aim to provide. Your experience is not one we take lightly, and we’d appreciate the opportunity to speak with you directly so we can better understand what happened and work toward making things right. Please reach out to Kevin Sitch, our General Manager, at KSitch@vtaig.com.

May 02, 2025

Leo gave me excellent help with taking care of my regular service needs, and investigating my transmission issue. More

by RJBLACKBOROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudillo
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May 05, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that Leo provided you with excellent service and support. Your satisfaction is our priority, and we look forward to assisting you again in the future!

May 02, 2025

Raymond provided excellent service and the process was great. The valet service was great for getting my tires replaced. More

by johnnygen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
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May 05, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback, Johnny! We're thrilled to hear that Raymond and our valet service made your experience seamless. Your satisfaction is our priority, and we look forward to serving you again!

May 02, 2025

A little expensive but worth it trusted what adviser recommended no problem with truck now More

by luissilva36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo c
Report | Print
May 05, 2025 -

Frontier Ford responded

Thanks for your feedback! We're glad to hear you found the value in our services and that your truck is doing great. We appreciate your trust and look forward to serving you again!

May 01, 2025

My hybrid battery charging issue on my Ford Fusion was fixed. I did my first charge and it is working now! More

by SMASJCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudilla and his team
Report | Print
May 05, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear that your hybrid battery issue is resolved and your Ford Fusion is up and running smoothly. Your satisfaction is our top priority!

April 29, 2025

Great service. Very prompt on updates. Driver who picked up car was very nice. The service manager kept me informed on what was being done and what was needed fo More

by angelateri
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Rivas, Maybe Edward (Don't remember)
Report | Print
Apr 30, 2025 -

Frontier Ford responded

Thank you for sharing your wonderful feedback! We’re so glad to hear that you had a great experience with our service team. It’s fantastic to know that you appreciated the prompt updates and clear communication from our service manager. We’ll be sure to pass along your kind words to the driver as well. We look forward to providing you with excellent service again in the future!

April 27, 2025

Sent someone to pick up my car and then brought it back later. Took care of billing via phone and talked to service person on phone. More

by bernard291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Apr 28, 2025 -

Frontier Ford responded

Thanks for sharing your experience, Bernard! We’re thrilled to hear our team made the process smooth and convenient for you. Your feedback means a lot, and we look forward to serving you again in the future!

April 25, 2025

I brought my 2017 Ford Escape in for service and Edward Olivares the Service Drive Manager did a great job overseeing the repairs and Yulin Liang the technician who performed the repairs also did an excell More

by TDONOVAN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares, Yulin Liang
Report | Print
Apr 28, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that Edward and Yulin provided you with excellent service. Our team works hard to ensure every visit is a great experience. We appreciate your support and look forward to seeing you again!

April 24, 2025

I was very impressed with Jesus the service engineer that helped me out with getting a refund from Ford for the service to my truck! More

by nlavelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus L
Report | Print
Apr 25, 2025 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that Jesus provided exceptional service and helped you with your refund. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

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