Frontier Ford - Service Center

Good service and communication. Car working well and cleaned it up as well and in a timely way. Car working well and cleaned it up as well and in a timely way. More

I called at 9:00 am, pressed 1 for service, told all reps were busy and would be called back as soon as possible. No call-back. I called at 11:00am - same response, all reps busy. I went to Frontier Ford were busy and would be called back as soon as possible. No call-back. I called at 11:00am - same response, all reps busy. I went to Frontier Ford at 3:00. Lou Caudillo was very helpful and made an appointment immediately. Lou was great, the service was fine (efficient and done in a timely manner). We've been a customer since 1991 and never had any problem with the call in center before. More

Very pleased with the service and my service advisor, Edward Olivares. He is just excellent - very professional, knowledgeable, and helpful to all my questions. He is the best!!! Edward Olivares. He is just excellent - very professional, knowledgeable, and helpful to all my questions. He is the best!!! More

Took much longer for a flat tire repair than expected and the spare was put back onto my car but was not tightened all the way so the tire was loose and shaking causing noises while driving. the spare was put back onto my car but was not tightened all the way so the tire was loose and shaking causing noises while driving. More

They were accommodating and took care of my problem, but communication was not the best. It was limited and only through text. I never received a verbal description of the problem or resolution and the no communication was not the best. It was limited and only through text. I never received a verbal description of the problem or resolution and the notes provided were difficult to interpret. More

Everyone there is friendly. They are good about texting me to remind me when I have an appointment They are good about texting me to remind me when I have an appointment More

Originally scheduled an appointment with Raymond Nunez, but I was attended by another advisor, Jose C. Guzman. Why the 3-star review? The service department team has failed to communicate with me during wa but I was attended by another advisor, Jose C. Guzman. Why the 3-star review? The service department team has failed to communicate with me during wait time. I am a regular customer with Frontier Ford and a client of Mike Marufo for several years, and I never had a problem with the Service Department until this day. I took my truck to get it serviced on Saturday, March 29th and I informed the advisor that I was going to wait out in the lobby. Three (3) hours has passed and NO SERVICE DONE TO MY VEHICLE. I asked why, and they told me that the lube technician left on a lunch break. This was unacceptable and time-wasting, so I asked the advisor to return my keys and I left the dealership very disappointed. On Monday, I went back to the dealership and explained to another advisor about the situation. They were able to accommodate me and finally got my vehicle serviced. They also able to work with me on the service costs for the time lost. For this reason, I am giving it 3 stars review. I wish the Service Department team do better in communication. More

My advisor, Edward, did a great job. He was responsive and prompt when I reached out. He was responsive and prompt when I reached out. More

Jonathan did an amazing job, went above and beyond to make things happen. He listened to my explanation and understood my issue and took care of business. Great Job! make things happen. He listened to my explanation and understood my issue and took care of business. Great Job! More

The advisor provided excellent customer service. He listened to my concerns and assured the car was in good hands. He listened to my concerns and assured the car was in good hands. More