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Frontier Ford - Service Center

Santa Clara, CA

4.6
542 Reviews

542 Reviews of Frontier Ford - Service Center

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December 19, 2024

Service was very good. I’ve used Mike Marshall for 17 years. Always does me right. More

by GRANNIEGLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Marshall
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Dec 19, 2024 -

Frontier Ford responded

We’re thrilled to hear you’ve had such a positive experience with Mike over the years! Consistent quality service is what we strive for, and it’s wonderful to know we’ve met your expectations. Thank you for your continued support!

December 19, 2024

Poor communications on status progress or when complete. No or late followup to questions concerns or queries. This is why I am taking my new businesses to another Ford Dealership More

by SRCHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Lopez
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Dec 20, 2024 -

Frontier Ford responded

We understand how important timely updates and follow-ups are, especially when it comes to servicing your vehicle. We’d like the opportunity to address your experience in more detail and make things right. Please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

December 18, 2024

Ed was very professional and sweet. Thanks for your help. Will definitely refer you to other people More

by ALITTLEXIAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed
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Dec 19, 2024 -

Frontier Ford responded

Thanks! We’re thrilled to hear about your positive experience with Ed. Your referrals mean the world to us, and we’re always here to help. Looking forward to assisting you again in the future!

December 18, 2024

Very good agent and very helpful information And very prompt in answering all the questions More

by RAUNAK.DHARANI
Recommend Dealer
Yes
Employees Worked With
Edward olivares
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Dec 19, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that our agent was helpful and responsive. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!

December 18, 2024

Great service from Amalia, would definitely recommend to friends and family! Made my purchase possible and was in and out no problems More

by SolisMarcos190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amalia
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Dec 19, 2024 -

Frontier Ford responded

Thank you! We’re thrilled to hear about your positive experience with Amalia. Our team strives to provide seamless service, and your recommendation means a lot to us. We look forward to serving you and your friends and family again soon!

December 18, 2024

The service that was provided was excellent. The Frontier Ford team always takes good care of my vehicle. Thank you More

by BLY1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Le
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Dec 19, 2024 -

Frontier Ford responded

Thanks! We're thrilled to hear you had an excellent experience with our Frontier Ford team. Providing top-notch care for your vehicle is our priority, and your feedback means a lot to us. We look forward to serving you again!

December 17, 2024

Great customer service and they worked really quickly on my car! I will definitely be back! More

by KING.MORGAN89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
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Dec 18, 2024 -

Frontier Ford responded

Thanks for the awesome feedback, Morgan! We're thrilled to hear you had a great experience with our team. We look forward to seeing you again soon!

December 16, 2024

Jose provided stellar services! Thank you for all that you do to maintain our cars in great standing! More

by tom_celerier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Dec 17, 2024 -

Frontier Ford responded

Thanks, Tom! We’re thrilled to hear you had a great experience with Jose. Our team is dedicated to keeping your vehicles in top shape, and your kind words motivate us to keep doing our best. We appreciate your support!

December 16, 2024

Excellent customer service and friendly staff. Quick response to repairs performed. Will recommend to friends. More

by LYON_BILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Olivares
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Dec 17, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our team. Your recommendation means a lot to us. We look forward to serving you and your friends again soon!

December 16, 2024

finance department did not give us the forms we signed. I see that you need 15 words. More

by JBR5571
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ky Ngugen, He was very friendly.
Report | Print
Dec 17, 2024 -

Frontier Ford responded

Thanks for your feedback! We apologize for the confusion with the forms and will ensure the finance department addresses this issue promptly. Your input helps us improve!

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