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Frontier Ford - Service Center

Santa Clara, CA

4.6
578 Reviews

578 Reviews of Frontier Ford - Service Center

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August 16, 2025

Nice dealership that agents are very professional and patient. They provided great service for my Mustang, repaired the engine issue More

by jh4927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Aug 22, 2025 -

Frontier Ford responded

Thank you for taking the time to share your experience with us. We are delighted to hear that you found our team to be professional and patient throughout your visit. It means so much to us at Frontier Ford when customers recognize the dedication our staff brings to providing exceptional service. We are especially pleased that we could successfully address the engine concern with your Mustang and get you back on the road.

August 15, 2025

The service for the 10K was very quick! Frank gave me all the information I needed.and was very professional. He also gave me helpful information for future visits. More

by Gustavo Berain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco (Frank)
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Sep 12, 2025 -

Frontier Ford responded

Thank you for your review, Gustavo! We're delighted to hear that your 10K service experience was handled so efficiently. It's wonderful to know that Frank provided you with all the necessary details while maintaining a professional approach throughout your visit. We're especially pleased that he shared valuable insights to help with your future service needs. Your positive feedback about the quick turnaround and professional service means a great deal to our team at Frontier Ford. We appreciate you choosing us for your vehicle maintenance and look forward to serving you again.

August 15, 2025

Great and fast. I was kept in the loop with all the work. I appreciate all the hard work and effort. Leo went above and beyond for me. More

by john_bui123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo!
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Sep 12, 2025 -

Frontier Ford responded

We are absolutely thrilled to hear about your positive experience with our service! Your feedback about the quick and efficient work truly means a lot to us. We understand how important it is to keep our customers informed throughout the process, and we're glad that communication met your expectations. It's wonderful to know that our team member provided exceptional service and went the extra mile to ensure your satisfaction. Thank you for recognizing the dedication and hard work - reviews like yours motivate us to continue delivering excellent service to all our customers at Frontier Ford.

August 14, 2025

lack of communication with customer. lack of transparency with services rendered and held car for days which seemed excessive. More

by blank
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
unclear
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Sep 05, 2025 -

Frontier Ford responded

Our goal is to provide clear updates and efficient service, and your experience highlights areas where we can improve. Please contact Daryl Brown, Service Manager, at (408) 557-6304 at your convenience.

August 13, 2025

Horrible service department. Always a problem when I come in no matter why I come. More

by MCLAURINCARLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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Sep 05, 2025 -

Frontier Ford responded

Consistency and trust are very important to us, and it is clear we have fallen short of your expectations. We want every visit, no matter the reason, to be smooth and stress-free, and we regret that this has not been the case for you. Our Service Manager, Daryl Brown, would like the opportunity to speak with you and better understand your concerns, please reach out to him directly at (408) 557-6304.

August 12, 2025

Excellent service. Being open on Saturday was very helpful. The service staff were very helpful and courteous. Thanks More

by skatewake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Aug 13, 2025 -

Frontier Ford responded

We greatly appreciate your kind words about the service you received. It's wonderful to hear that our Saturday hours were convenient for you and that our service team provided the helpful and courteous assistance you deserved. Your feedback about their professionalism means a great deal to us.

August 12, 2025

While the service and personnel were great, my reason for not coming back is the cost of the service. A tire rotation shouldn’t cost over $100. More

by SUDHANSHU_KHERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
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Aug 14, 2025 -

Frontier Ford responded

We completely understand your concern regarding pricing, and we genuinely appreciate you bringing it to our attention. Our goal is always to provide top-quality service at fair value, and your comments help us ensure we’re meeting that standard. We’d love the opportunity to discuss this further and see how we might address your concerns. Please feel free to reach out to Daryl Brown, Service Manager at (408) 557-6304.

August 11, 2025

10k Service was quickly done in a hour after I met with the service manager More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Nunez
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Aug 13, 2025 -

Frontier Ford responded

We are overjoyed to hear about your positive experience with your service appointment. It's wonderful that your 10,000-mile maintenance was completed efficiently within an hour and that your interaction with our service team met your expectations. We understand how valuable your time is, and we're pleased that we could provide you with prompt and quality service.

August 03, 2025

Service person at the desk was very professional and courteous, and waiting area was clean More

by latham1661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Aug 04, 2025 -

Frontier Ford responded

We genuinely admire your feedback about your recent visit. It means a lot to know that our service team provided you with professional and courteous assistance at the front desk. We take pride in maintaining a welcoming and clean environment for all our customers, and we're pleased that this made a positive impression during your time with us at Frontier Ford.

August 03, 2025

Leo was very helpful with getting our car taken care of, making sure the price was reasonable, and even letting us know about price matching for tires, so we can get our tires replaced down the line without More

by zerg_humand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Aug 04, 2025 -

Frontier Ford responded

We are delighted to hear that Leo provided such excellent service while helping you with your vehicle needs. It sounds like he went above and beyond by ensuring you received fair pricing and informing you about our tire price matching program for future purchases. We truly value customers like you who appreciate quality service and transparency.

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