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Frontier Ford - Service Center

Santa Clara, CA

4.6
542 Reviews

542 Reviews of Frontier Ford - Service Center

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November 01, 2024

Truck has kept for more than 24 hours for diagnosing the issue, but both issues unresolved. Car was not cleaned per my request. More

by Thunder Lightning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward
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Nov 04, 2024 -

Frontier Ford responded

We understand how important it is for you to get timely solutions, especially when it comes to diagnosing and resolving issues with your truck. Having it in the shop for over 24 hours without a clear resolution or the requested cleaning must have been frustrating. To ensure this is addressed thoroughly, please reach out to Kevin Bettencourt, our Service Director, at 408-241-1800.

November 01, 2024

Majic was great. Very professional and communicated well throughout the entire process. Thumbs up for him 👍 More

by chdfam
Recommend Dealer
Yes
Employees Worked With
Majic
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Nov 04, 2024 -

Frontier Ford responded

Thanks for your feedback! We're thrilled to hear that Majic provided a professional experience and communicated effectively. Your support means a lot to us, and we’re always striving for that 5-star experience. Looking forward to serving you again!

November 01, 2024

This has been my best experience with Frontier Ford yet. Frank was my service representative and his communication and ability to work with my warranty company so quickly and seamlessly was outstanding. I w More

by POMPACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Nov 04, 2024 -

Frontier Ford responded

We're thrilled to hear about your great experience with Frank! Our team strives for seamless service, and it’s fantastic to know we hit the mark. Looking forward to assisting you again in the future!

November 01, 2024

Leo, my service advisor, was attentive and responsive. The experience was frustrating in that parts were not available when they should have been and I ended up having to bring my car in 3 times, but Leo More

by clausenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Nov 04, 2024 -

Frontier Ford responded

Thank you for your feedback! We're glad to hear that Leo provided you with attentive and responsive service. We apologize for the parts availability issue and appreciate your patience. Your experience matters to us, and we’re here to ensure it’s as smooth as possible moving forward.

November 01, 2024

All your service writers have top notch customer service! Especially Edward! I'm not happy how it was, but so happy with the service Thank you 👍 More

by DSTILL1818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward, Adrian & especially Kevin!
Report | Print
Nov 04, 2024 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a great experience with our service team, especially Edward. Your feedback helps us improve, and we appreciate your support. Looking forward to serving you again!

November 01, 2024

Leo and team were very helpful and quick to turn around my truck. It was so quick I didn't see it at first. :-) More

by GENBOX18-TAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudillo
Report | Print
Nov 04, 2024 -

Frontier Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that Leo and the team made your experience so smooth and efficient. Your satisfaction means a lot to us, and we look forward to serving you again!

October 31, 2024

I appreciated it the valet service and Frank’s great customer service! Than you so much! More

by benitezgabbys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Nov 04, 2024 -

Frontier Ford responded

Thanks, Gabby! We're thrilled to hear you enjoyed our valet service and Frank's exceptional customer service. Your satisfaction means a lot to us. We look forward to welcoming you back soon!

October 31, 2024

Service rep. Was great! Went in to fix a recall and he expedited my service knowing I had to wait at the dealership. Well done Frontier! More

by MKLOTH5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, don’t remember his name exactly
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Nov 01, 2024 -

Frontier Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that your service representative went above and beyond to expedite your recall repair. We strive to provide excellent service, and it's great to know that your experience reflected that. We look forward to assisting you again in the future!

October 31, 2024

Friendly and efficient. Offered me a Lyst to and from the service center office place. More

by strackfilms
Recommend Dealer
Yes
Employees Worked With
Caeser
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Nov 01, 2024 -

Frontier Ford responded

Thank you for your wonderful feedback! We're glad to hear that you found our team friendly and efficient. We strive to make your service experience as convenient as possible, and we're happy to provide options like Lyft for your transportation needs. We look forward to seeing you again!

October 30, 2024

Excellent service and very friendly. Would highly recommend Frontier Ford service department to other folks More

by JMKERLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Oct 31, 2024 -

Frontier Ford responded

Thank you! We’re thrilled to hear you had an excellent experience with our service department. Your recommendation means a lot to us, and we look forward to serving you and your friends in the future!

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