Frontier Ford - Service Center

Leo Caudillo is THE best service tech and Ford rep in the business! His consummate knowledge and sincere care regarding my car's operation is industry gold standard, and his dedication to making sure everyth business! His consummate knowledge and sincere care regarding my car's operation is industry gold standard, and his dedication to making sure everything is nothing less than perfect is his guiding principle. I am a thrilled owner of a Mustang Mach E, and a former owner of an Escape Hybrid, both purchases from Frontier Ford, and Leo is a major factor in my continued happy patronization of them. Thank you, Leo! More

All aspects of the service went well good customer service, Short wait time and more important having a vehicle delivered to my home as I am a handicap person found this to be extremely helpful. service, Short wait time and more important having a vehicle delivered to my home as I am a handicap person found this to be extremely helpful. More

I was treated with respect and kindness. As a Christian, Black, Senior Lady that is very important. He was patient and concerned about my situation. Also, in the 5 years I have owned the c As a Christian, Black, Senior Lady that is very important. He was patient and concerned about my situation. Also, in the 5 years I have owned the car, he is the first that showed me how to easily remove the FOB thing. Wow! I was blown away. More

2018 Ford Explorer Sport - took it to Frontier Ford for a recall related to the roof rack covers falling off. Their initial "solution" was to install TINY PLASTIC CLIPS. I walked out telling myself they were recall related to the roof rack covers falling off. Their initial "solution" was to install TINY PLASTIC CLIPS. I walked out telling myself they were going to fall off - just a matter of time. Sure enough, around a year later I drove in some windy conditions and the clips must've failed and one of my covers flew off before I realized it. Went back in to get them to replace the one that flew off and to do a more secure repair on the rail on the other side (the cover was still on, but all the clips were gone by this time). They WOULD NOT replace or even REPAIR the existing one even though it was a recall repair. I did some research online and found that a few months after the initial recall, they kept getting people coming in complaining about roof rail covers flying off and the clips falling off so they started doing what they should've done to begin with which was use screws instead of cheap plastic clips. Still I had to argue with my advisor (Jesus Labrada) over the course of a month (about 5 separate calls). He tried telling me Ford told him they wouldn't honor the repair despite the circumstances including it being a recall repair. He then tried to argue that because it had been just over a year that they wouldn't do it because recall repairs are only covered for a year. I told him I was going to file a report with the NHTSA for failure to fix the recall issue after their initial "fix" inevitably failed. Only then did he start to offer solutions. Ultimately Ford paid for the parts and the dealer covered the labor. He still had the nerve to tell me on the way out the door that they always stand behind their customers and that they "took care of me". Such xx. My wife and I just happened to be in the market for a large SUV to replace her GMC Terrain. We went with Chevy instead of Ford after this debacle. More

Very friendly, knowledgeable, reliable, and prompt service department. We purchased our car there and continue to bring it back there for service and repair. service department. We purchased our car there and continue to bring it back there for service and repair. More

Unfortunately every time I bring my car for service something is not fixed. The xxxxxxare that employees are always friendly and the ability to have my car picked up and deliver at home after service i something is not fixed. The xxxxxxare that employees are always friendly and the ability to have my car picked up and deliver at home after service is great. The Con’s are that I have been trying to reach out to them for over a week after my service and battery recall was done and I have gotten zero response. I left voicemails, website chats and try to call multiple times and I was never able to get through with the service department just to even make an appointment. As a result, I have not been able to charge my vehicle. Again, friendly employees but poor costumer service when trying to get a hold of them. I will try one more time and if I can’t get this recall related issue fixed I’ll go to another dealership. More

Service advisor was friendly and helpful. He helped with some questions. Would go back in the future for maintenance. He helped with some questions. Would go back in the future for maintenance. More

My service advisor made sure everything under warranty was taken care of: things I was unaware of. The mechanic also discovered a couple of things that needed updating. Every time I bring my car here, I a was taken care of: things I was unaware of. The mechanic also discovered a couple of things that needed updating. Every time I bring my car here, I am so pleased with the service. More

The Service agent was very professional and answered all my questions. The service was done on time and everything was explained to me. my questions. The service was done on time and everything was explained to me. More

Great service, including a Lyft ride back home. Everything was explained to me and my warranty was honored. Everything was explained to me and my warranty was honored. More