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Frontier Ford - Service Center

Santa Clara, CA

4.6
493 Reviews

493 Reviews of Frontier Ford - Service Center

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March 26, 2025

Thanks to Edward and his team for getting my car back on the road , it was a long repair process due to the accident my car was involved in More

by GETITDONE777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Mar 27, 2025 -

Frontier Ford responded

We're glad to hear Edward and the team got your car back on the road! We appreciate your patience during the repair process. If you need anything else, just let us know!

March 24, 2025

Dealer would not do my oil change because I didn’t not purchase my vehicle there. More

by CRYSTALGILROY408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know his name
Mar 25, 2025 -

Frontier Ford responded

We understand your concerns about the oil change policy. For further assistance, please reach out to Kevin Bettencourt, Service Director, at 408-241-1800.

March 22, 2025

Worked with dealer for recalls on fleet vehicles. They were very accommodating and have great communication. More

by MCADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Mar 24, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a positive experience with our team. We strive for excellent communication and support, especially with fleet needs. Your feedback means a lot to us!

March 21, 2025

Very easy to deal with, excellent communication from my Serice Team. Loving the porter/valet service to pick up and deliver our vehicle for it's appointment. More

by KBOMBACI
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Labrada
Mar 24, 2025 -

Frontier Ford responded

Thanks! We’re thrilled to hear you had a great experience with our service team and enjoyed the valet service. Your satisfaction is our priority, and we appreciate your positive feedback!

March 21, 2025

Frontier Ford is the best Ford dealer and service center and will always be my first stop when my 2017 Ford Explore needs service or repairs. More

by JEFF.BLACKMUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Puga
Mar 24, 2025 -

Frontier Ford responded

Thanks, Jeff! We're thrilled to hear that you consider us the best. Your trust in us for your 2017 Ford Explorer's service and repairs means a lot. We look forward to continuing to provide you with top-notch service!

March 21, 2025

Leo Caudillo is THE best service tech and Ford rep in the business! His consummate knowledge and sincere care regarding my car's operation is industry gold standard, and his dedication to making sure everyth More

by Jimmie Lunsford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudillo
Mar 24, 2025 -

Frontier Ford responded

Jimmie, we’re thrilled to hear about your experiences with Leo! His dedication to customer service truly sets him apart. Thank you for being a loyal customer and for sharing your positive feedback. Enjoy your Mustang Mach E, and we look forward to seeing you again!

March 18, 2025

All aspects of the service went well good customer service, Short wait time and more important having a vehicle delivered to my home as I am a handicap person found this to be extremely helpful. More

by chrispedersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond service advisor
Mar 19, 2025 -

Frontier Ford responded

Thank you! We're thrilled to hear our service made a positive impact. Our team is dedicated to providing excellent customer service and accessibility. Your feedback motivates us to keep delivering great experiences. We appreciate you sharing your thoughts!

March 17, 2025

I was treated with respect and kindness. As a Christian, Black, Senior Lady that is very important. He was patient and concerned about my situation. Also, in the 5 years I have owned the c More

by BevAnn130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose C Guzman
Mar 18, 2025 -

Frontier Ford responded

Thank you so much for sharing your experience! We are honored that you felt respected and cared for during your visit. It means a lot to us to hear that our team took the time to be patient and attentive to your needs. We're also glad that we could show you something new about your car—it’s the little things that can make a big difference! We truly appreciate you trusting us, and we look forward to assisting you again in the future.

March 16, 2025

Very friendly, knowledgeable, reliable, and prompt service department. We purchased our car there and continue to bring it back there for service and repair. More

by RICHARD@RAVELFAMILY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Mar 18, 2025 -

Frontier Ford responded

Hi Richard, thank you for your fantastic review! We're thrilled to hear that you appreciate our friendly and reliable service. It’s great to have you as part of our community, and we look forward to continuing to assist you with your car needs!

March 16, 2025

2018 Ford Explorer Sport - took it to Frontier Ford for a recall related to the roof rack covers falling off. Their initial "solution" was to install TINY PLASTIC CLIPS. I walked out telling myself they were More

by muruari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Labrada
Mar 18, 2025 -

Frontier Ford responded

We understand your frustration with the initial solution and the subsequent issues you faced. Your feedback is valuable, and we are committed to improving our services. To learn more about your situation, please reach out to Kevin Sitch, General Manager, at KSitch@vtaig.com.

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