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Frontier Ford - Service Center

Santa Clara, CA

4.6
482 Reviews

482 Reviews of Frontier Ford - Service Center

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February 26, 2025

The cap of anti freeze is loose and it leaks over the reservoir overflow after I turn the engine off. More

by EDYBARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Feb 27, 2025 -

Frontier Ford responded

Thanks for your feedback! We're glad you enjoyed your experience overall. We appreciate you bringing the cap issue to our attention, and we'll ensure our team looks into it for improved quality. Your input helps us serve you better!

February 24, 2025

Thankfully Frontier Ford had the expertise to service a recall on a F250 ROUSH. They are one of the few ROUSH certified locations, and provided excellent service. More

by CHRIS.JF.RW.FAMILYOFFICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Feb 25, 2025 -

Frontier Ford responded

Thank you for your great feedback! We're glad to hear that Frontier Ford was able to expertly handle the recall on your F250 ROUSH. It's great to know you had an excellent experience with us, especially as one of the few ROUSH certified locations. We appreciate your trust in us and look forward to serving you again!

February 23, 2025

Chris was great with communication and friendly service. Service was less time than estimated, so appreciated the priority. More

by MUDDLES25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Feb 24, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear that Chris provided excellent communication and friendly service. We always aim to prioritize our customers and deliver timely results. Your feedback means a lot to us!

February 22, 2025

Great service again. Jonathan was great. Courteous and a pleasure. Always great epxerience and care. More

by DAVKMAT2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan was fantastic person to work with. Every service visit has been a pleasure. Everyone took care of me.
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Feb 24, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear about your positive experience with Jonathan. Our team takes pride in providing excellent service, and your feedback truly makes our day. We look forward to serving you again soon!

February 22, 2025

Thanks to Raymond is was a very pleasant experience. Great service and the valet service was fabulous. Thank you More

by HUEYDOG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
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Feb 24, 2025 -

Frontier Ford responded

Thanks! We're thrilled to hear you had a pleasant experience and enjoyed the valet service. Raymond will be happy to know he made an impact. We appreciate your feedback!

February 20, 2025

A great experience thanks to customer service representative Leo Caudillo!! I only go to him as he always takes great care of servicing my car, excellent communication, and a pleasure to work wi More

by julesmcclosk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudillo
Report | Print
Feb 21, 2025 -

Frontier Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that Leo consistently provides you with top-notch service and excellent communication. We truly appreciate your loyalty and will be sure to share your kind words with him. We look forward to serving you again!

February 20, 2025

Excellent service from Jesus and his colleagues at Frontier Ford! I experienced strong communication, excellent customer service, and positive outcomes with my vehicle's service needs. Thank you and k More

by AM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
Report | Print
Feb 21, 2025 -

Frontier Ford responded

Thank you for your kind words! We're glad to hear that Jesus and the team at Frontier Ford provided excellent service and communication. We appreciate your support and look forward to serving you again in the future!

February 14, 2025

A real pleasure working with Frontier Ford. Leo very friendly and helpful, keep me update and meet finishing time. Great experence. Thank you More

by GVASQUEZ25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Caudillo
Report | Print
Feb 17, 2025 -

Frontier Ford responded

Thank you for your great review! We're so glad to hear that working with Frontier Ford was a pleasure and that Leo provided friendly and helpful service. It’s wonderful to know you were kept updated and that everything was completed on time. We appreciate your feedback and look forward to assisting you again in the future!

February 14, 2025

Excellent Service Personnel! Attentive and effective! My last visit was with Jesus. Before that it was Raymond. More

by WHKPRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus with my Focus and Raymond with my F-150 (last visits)
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Feb 17, 2025 -

Frontier Ford responded

Thank you! We're thrilled to hear you had excellent service from both Jesus and Raymond. Our team strives to provide attentive and effective support, and your feedback truly motivates us. We look forward to welcoming you back soon!

February 14, 2025

Why has my sales rep, Ivan, ghosted me on text? I need a retractable hard Tonneau quote and he won't say what your dealership can do for that...? More

by mtinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Camberos (sales); Richard in Service was awesome!
Report | Print
Feb 17, 2025 -

Frontier Ford responded

Thanks for your feedback! We’re sorry to hear about your experience with Ivan. We’ll make sure to follow up on your request for a retractable hard Tonneau quote and ensure you get the information you need promptly. Your satisfaction is important to us!

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