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Frontier Ford - Service Center

Santa Clara, CA

4.6
578 Reviews

578 Reviews of Frontier Ford - Service Center

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June 28, 2025

My service person was really awesome. I went above and beyond and communicated throughout the service. More

by GOVIND.GUPTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employee
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June 27, 2025

Not managed correctly. Vehicle not completed as told. Took an extra two hours longer. Vehicle was scheduled for a ZakTek maintenance interior and exterior, recall, oil chan More

by Tazjenriq
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service writer Jon
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June 27, 2025

Magic was very helpful and answered any questions I had. He took the time to assure me with my decision that I made. I am please with truck. More

by r_nevarez2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magic and Victor
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June 26, 2025

Very friendly and helpful on the other hand survey is not as I have to write 15 words to continue More

by KRAUSJEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All employees were nice
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Jun 27, 2025 -

Frontier Ford responded

Thank you for the fantastic review! We're thrilled to hear you had a great experience with our team. We appreciate your feedback on the survey and will look into it. Your support means a lot to us!

June 25, 2025

John listened intently and quickly called to see if they could fit me in for the day to get my brakes done. He was very helpful to add the filter replacement for the inside of the car and to check the tire More

by SD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Migleo
Report | Print
Jun 26, 2025 -

Frontier Ford responded

Thank you for sharing your experience! We're thrilled to hear that John listened carefully and went the extra mile to accommodate your brake service while adding the filter replacement and tire pressure check. It’s great to know he combined professionalism with a personable approach—that kind of service really makes a difference. We appreciate your feedback and look forward to assisting you again!

June 21, 2025

Leo was so very helpful throughout the service process! The service people were thorough, they found a nail in my tire and gave me the estimate for costs to replace it. More

by PJ11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Jun 23, 2025 -

Frontier Ford responded

Thanks for the fantastic review! We're thrilled to hear that Leo and our service team provided you with thorough assistance. Ensuring your vehicle is safe and well-maintained is our top priority. We appreciate your support and look forward to serving you again!

June 20, 2025

Excellent customer service. John was very helpful and kept me informed the entire time.My vehicle was in for service. More

by mhgirard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Jun 23, 2025 -

Frontier Ford responded

Thank you for your fantastic review! We're thrilled to hear that John provided you with excellent service and kept you informed. We appreciate your support and look forward to assisting you again in the future!

June 18, 2025

Quick oil change service and even took care of the mail in rebate for me. More

by 2002kx500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
leonard
Report | Print
Jun 23, 2025 -

Frontier Ford responded

Thank you for the fantastic feedback! We're glad you had a smooth experience with our oil change service and appreciated the rebate assistance. We look forward to serving you again soon!

June 17, 2025

It was very easy and quick to fix my vehicle, had the battery replaced and ready to pick up the next day More

by HENRYTORREOLAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the name
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Jun 18, 2025 -

Frontier Ford responded

Thanks for the great feedback, Henry! We're thrilled to hear that your battery replacement was quick and hassle-free. Our team works hard to ensure a smooth experience for our customers. We appreciate your support and look forward to serving you again!

June 16, 2025

Very poor service at the service dept. I had an appt for 8am, I came all the way from Santa Cruz, my car service hadn't even begun by 3pm. The attendant was rude when I was clearly upset a More

by albertcore
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Report | Print
Jun 17, 2025 -

Frontier Ford responded

We understand how important your time is, especially when you’ve traveled from Santa Cruz for service. It’s certainly not the kind of visit we want our customers to have, and we want to make sure your concerns are heard and addressed. Please feel free to reach out directly to Kevin Bettencourt, our Service Director, at 408-241-1800.

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