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Fuccillo Volkswagen of Schenectady - Service Center

Schenectady, NY

4.5
504 Lifetime Reviews Review Dealership

504 Reviews of Fuccillo Volkswagen of Schenectady - Service Center

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September 07, 2018

"So far, nothing but a great service experience."

- HVCSTECH

Service Manager, apologized three times for the five minute wait. I said no problem and I asked him if he had been to the doctors office or emergency room recently?

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Recommend Dealer
Yes
Employees Worked With
Josh
Jan 03, 2019 -

Fuccillo Volkswagen of Schenectady responded

Thank you for the 5-Star rating! We truly appreciate your feedback.

September 06, 2018

"Excellent and quick service "

- flores.tanner

The service was top notch Don helped me with the appointment and devin took car of me and my car for an inspection. I was in and out promptly and professionally would highly recommend.

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Yes
Employees Worked With
The service guys name was Don not sure if it’s donte like listed above. , DONTE GOLSTON
Sep 11, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you for this great review, I am so happy Don and our Service team took care of you in a timely manner! We look forward to seeing you again. Best, William Granata, General Manager, 518-374-9161

September 03, 2018

"1 year service. Went very well and was treated especially we"

- MARKKENIFIC

The service center at Fucillo VW is an excellent place to bring your vehicle to make sure you get true VW products. The prices are very competitive with any shop out there and they treat you like family!

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Recommend Dealer
Yes
Employees Worked With
Noah Rummo-Faulkner
Sep 04, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you so much for this great review! I am so happy you value our Service team just like we do! We look forward to seeing you again. Best, William Granata, General Manager, 518-374-9161

September 01, 2018

"Good experience"

- ghost

Service advisor was not pushy and did not try to upsell into unnecessary service. Service time was expedient and price was fair. Would go back.

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Yes
Employees Worked With
Donny
Sep 11, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you for this great review! I am so happy Don and our Service team were so helpful and your service was completed in a timely manner. We look forward to seeing you again! Best, William Granata, General Manager, 518-374-9161

August 30, 2018

"it was a long wait"

- teekayes

waiting as excessive. At one point, I walked out of the waiting area, only to find that the vehicle was actually ready a while ago. Servicing was completed already, but it seemed that the dealership did not care to speed things up. When it finally came to billing preparation, it was again very slow. There was extensive manual data entry and fiddling with the billing system.

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Recommend Dealer
No
Employees Worked With
don mclennan
Sep 11, 2018 -

Fuccillo Volkswagen of Schenectady responded

I want to personally apologize about the long wait you experienced during your recent visit with out Service Department. We appreciate your honest feedback, as this will help us improve our processes and make the customer experience that much better. Best, William Granata, General Manager, 518-374-9161

August 29, 2018

"Fast and friendly "

- christalrosario

I was due for an oil change and state inspection for my car. I made an appointment online the night before and arrived the next day. I was helped by Don who was very friendly and gave me a break down of all I needed. Dropped my car off and came back 2 hours later with time to spare before I had to head to school.

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Recommend Dealer
Yes
Employees Worked With
Don
Sep 11, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you for this great review! I am so happy you had such a great experience with Don and our Service team. We look forward to seeing you again. Best, William Granata, General Manager, 518-374-9161

August 28, 2018

"Great Fast service! "

- Juracka1982

Came in for an inspection. While there I was asked by Josh the man waiting on me if I had any questions about my beetle I mentioned I was having a window issues but would have it looked at a different time. He went out of his way and walked out to my car and showed me exactly how to fix the problem! I am so pleased with my service. 10/10 I would recommend! Their VW service is the best in the area hands down!

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Recommend Dealer
Yes
Employees Worked With
Josh Masigla
Sep 11, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you for this great review! I am so happy Josh and our Service Team were so courteous during your recent visit. We look forward to seeing you again! Best, William Granata, General Manager, 518-374-9161

August 27, 2018

"Service-Oil Change Review"

- PAULMONACO

My experience was good. The customer service reps were attentive and answered my questions about additional service I need. I scheduled a follow up visit for brakes and a new mirror. The service people always treat me courteously when I visit.

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Recommend Dealer
Yes
Employees Worked With
Ryan Zablocki
Sep 10, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you for this great review, I am so happy Ryan and our Service team were so helpful! We look forward to seeing you again. Best, William Granata, General Manager, 518-374-9161

August 26, 2018

"Great service"

- vpjob123

I needed an oil change and inspection and called nemer at 2:00 on a Saturday and they were not able to get me in that day. So, I called fuccillo and they were able to get me in at 2:30 and even better the oil change was $10 cheaper. The dealership is atrocious inside, but they appear to be building a new one and the service advisor that was on had great customer service. I would definitely go back to them next time I need service.

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Recommend Dealer
Yes
Employees Worked With
The gentleman at the service desk I think his name was Ryan
Sep 10, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you for this wonderful feedback, we really appreciate it! I am so happy we were able to fit you in for your service. I want to assure you that we are doing some upgrades in our current building and we should be in the new building by January! I am glad to hear that Ryan was so courteous and helpful. We look forward to seeing you again. Best, William Granata, General Manager, 518-374-9161

August 25, 2018

"Excellent service. Timely repair "

- mitchpaurowski

Excellent service and timely repairs. Estimated wait time was accurate and the wait area was accommodating. I will highly recommend this dealership to my family and friends

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Recommend Dealer
Yes
Employees Worked With
Beatriz Hernandez, Kevin Patel
Sep 10, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you for this great review, I am so happy we were able to service your vehicle in a quick and efficient manner. We look forward to seeing you again. Best, William Granata, General Manager, 518-374-9161

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