Future Ford of Concord

Service is always great My service rep did an excellent job by taking care of me, service was on time and was finished when he said it would be My service rep did an excellent job by taking care of me, service was on time and was finished when he said it would be More

Excellent Service I have had excellent service whenever I have been in for an appointment on my Lincoln. Don Tuller has taken the time to make sure I am very satisfied I have had excellent service whenever I have been in for an appointment on my Lincoln. Don Tuller has taken the time to make sure I am very satisfied with my service. He is gracious and very professional. More

Service was prompt and efficient. Mike was prepared for my arrival. He had my car in the shop 10 minutes after arrival. He had anticipated it being a all day service due to replacing a Mike was prepared for my arrival. He had my car in the shop 10 minutes after arrival. He had anticipated it being a all day service due to replacing a air bag . I was called at 1:30 that the car was ready. All seems to be running great. Thanks Fiture Ford More

Friendly, Efficient, and Honest Made a service appointment, took me early, didn't try to oversell me, finished the work quickly. I always have my car serviced here although it's not Made a service appointment, took me early, didn't try to oversell me, finished the work quickly. I always have my car serviced here although it's not the closest dealership to my home. You don't feel pressured to purchase anything and the work is quickly and completely. More

Miley is the best! I have bought many cars and this was by far one of the best experiences I've ever had. They were friendly, flexible and fair. From Miley to the finan I have bought many cars and this was by far one of the best experiences I've ever had. They were friendly, flexible and fair. From Miley to the finance manager, everyone was a pro and I got a great deal without too much hassle or wasted time. More

Great Dealership Future Ford provided outstanding assistance in arranging and delivering a Lincoln lease vehicle. The gentlemen who assisted us were courteous and ve Future Ford provided outstanding assistance in arranging and delivering a Lincoln lease vehicle. The gentlemen who assisted us were courteous and very knowledgeable about the vehicle and the financial and legal steps needed to let us drive away in a short time. MKZ lessee More

Dennis Jones What does buying an extended warranty provide? Defintely not scheduled service costs. I understand that it does cover the cost of failure of manufactu What does buying an extended warranty provide? Defintely not scheduled service costs. I understand that it does cover the cost of failure of manufacturers errors. But what else? More

Promises Kept I took my car in for a standard service and found the entire experience very professional, personable, and efficient. I also had let them no about a o I took my car in for a standard service and found the entire experience very professional, personable, and efficient. I also had let them no about a oil leak and they found the leak and fixed it without adding any time to the service. I would highly recommend the service department at future ford. More

Fabulous fabulous service My 17 MKX had to be towed in to the dealer on a Sunday night. We live in Oregon and were visiting friends in Oakland when it went dead. The dealer ser My 17 MKX had to be towed in to the dealer on a Sunday night. We live in Oregon and were visiting friends in Oakland when it went dead. The dealer service writer “Michael” worked tirelessly to get my car in to a tech, diagnose the problem and complete the repair by Monday afternoon even though they were really busy! We were back on the road to Oregon the next day. The car was washed and vacuumed and repaired perfectly. Thank you Michael and Future Lincoln Concord. More

Great up front, experience goes downhill once you sign The experience was fine up front. The negotiation, paperwork, etc. Things went downhill afterwards, very fast. When we took delivery of the ca The experience was fine up front. The negotiation, paperwork, etc. Things went downhill afterwards, very fast. When we took delivery of the car the windows were still filthy, smudged, and can STILL see where the dealer stickers were on the windows. Even took it back to have it redone, still looked terrible.. It was raining when we were there and so we asked for a few more of those paper mats (since the one in there was already falling apart due to wet shoes). We were told "they are all the way in the back." Before we even drove off the lot our Sync 3 system froze up. Would not turn the screen off, buttons did nothing. Had to turn the car off, walk far enough away from the vehicle that it wouldn't sense the key for it to finally shut all the way off. Worked ok until... We were driving down the road and the Sync system switched to the backup camera (while the car was in drive!!) and swapped between that and a solid blue screen. It would not stop doing this until we turned the car completely off. If we were on a road trip or using the GPS to get somewhere, who has the time to turn their car off and on, especially if you are on a highway! E-mailed my salesmen asking what we should do, what are our options...did not hear back for a day and a half...His only suggestion was set up a service appointment. and that he was unable to respond to my e-mail (definitely a lie). Thanks for your concern. Pass on this place if you have any expectation of customer service, much less followup if you have any issues. From your sync system malfunctioning to things as simple as cleaning your windshield. More