Future Ford of Concord

My F150 Great service, friendly staff, no hassles. They answered all my questions and gave me a fair trade price for my old truck. I would recommend buying a Great service, friendly staff, no hassles. They answered all my questions and gave me a fair trade price for my old truck. I would recommend buying a car or truck from them. More

Recall on my pickup The service tech did all he said he would in the time frame he quoted me. He was up beat and professiona and I didn't have ro wait long after the job The service tech did all he said he would in the time frame he quoted me. He was up beat and professiona and I didn't have ro wait long after the job was dond ro retrieve my pickup. More

Professional and courteous service My car Ford Edge was serviced by Future Ford Lincoln of Concord on 1/23/2019 in a very professional and courteous way, I was also given a ride home b My car Ford Edge was serviced by Future Ford Lincoln of Concord on 1/23/2019 in a very professional and courteous way, I was also given a ride home both ways very punctual, Thank you for your great service I would recommend this dealership to anyone looking for a worry free and efficient service. More

Vehicle oil change I went in to have my vehicle serviced and before I could even get out of my vehicle some one was ready to help me. The girl who checked me in was very I went in to have my vehicle serviced and before I could even get out of my vehicle some one was ready to help me. The girl who checked me in was very friendly and kept me updated on what was happening with my vehicle. They were running a little late so they gave me a discount, which I never expected but was happy they did. More

50,000 mile service Excellent service! We had the best service advisor, Tim Arlen. He was friendly and went above and beyond to ensure he gave us excellent service. Whe Excellent service! We had the best service advisor, Tim Arlen. He was friendly and went above and beyond to ensure he gave us excellent service. When we go back, I hope to have Tiim as our service advisor again! More

100,000 service Always treated well. Staff is courteous, friendly. They try and get me and car out ASAP. Will be sad to go to another dealership due to me moving out Always treated well. Staff is courteous, friendly. They try and get me and car out ASAP. Will be sad to go to another dealership due to me moving out of the area. More

Airbag recall. A difficult job requiring dash removal and replacement. Also got major service. Glad it wasn't me removing/replacing dash. I hope someone other th A difficult job requiring dash removal and replacement. Also got major service. Glad it wasn't me removing/replacing dash. I hope someone other than Ford has to pick up this tab. All personnel did their tasks well. More

A great service experience This was my first service with Future Lincoln, and I could no have been more pleased. Michael, the Service Manager, was exceptionally responsive and This was my first service with Future Lincoln, and I could no have been more pleased. Michael, the Service Manager, was exceptionally responsive and helpful. I will definitely be using Future Lincoln for my future service needs. More

Maintenance Service I called early in the week to schedule oil change and other maintenance service. I inquired on the service regarding the letter I received from Ford I called early in the week to schedule oil change and other maintenance service. I inquired on the service regarding the letter I received from Ford when the doors stick in cold weather. I spoke to Tim who explained to me that California was not included in that maintenance, which is fine. I dropped off my car at the dealership around 6 am on December 22nd. Usually a representative from Ford Will call me to confirm they have my vehicle and that they will call me when it is ready. Around 10:30 am I decided to call the dealership. The receptionist answered the phone to tell me that they are busy and short staff. However, I explained to her that I have an appointment in the morning. Usually this type of service is finished right away, especially if I have the first appointment. She said that an advisor will call me when it is ready and hung up. She didn’t even asked for my name or phone number. I called again around 12:30 pm. I am not sure if it was the same receptionist answered the phone. Again, the receptionist said they are busy and short staff. This time, the receptionist took my name and phone number. Shortly after that call, Tim called me to inform me that my vehicle is ready for pick up. He went over the job that was done to my vehicle. I know that it is the holiday season. It is not good customer service to tell the public that your company is short staff. That is why management schedule staff in advance in order to be ready for the holiday season. The receptionist that I spoke to on my first call should have at least taken my information down or even verify that my vehicle is being worked on. More

Scheduled service Came in to drop off the car for service the next day. Surprisingly our service adviser said that they would get right to the work and I could pick up Came in to drop off the car for service the next day. Surprisingly our service adviser said that they would get right to the work and I could pick up the car in 90 minutes which we did. Services were completed in a quality manner. More