Future Ford of Concord

Service and Sales SERVICE: Don Tuller, my service rep, is hands down the best as well as others who have helped me over the years with my 2011, 350 Ford truck bought f SERVICE: Don Tuller, my service rep, is hands down the best as well as others who have helped me over the years with my 2011, 350 Ford truck bought from Jeff in fleet. I know I'm not spelling his name right. SALES: On July 7, 2018 bought a new Fiesta from Sal( Great Guy). My wife beat him up over a paint extra (hot pepper) then he beat us up on extra warrantys. Seriously Future Ford is a FANTASTIC DEALERSHIP, for me it was fun dealing with these guys, we got a super great deal. I bought the Fiesta to flat tow behind our motorhome, but my wife likes driving the Fiesta more because of its size and handling, so her 2017 Pacifica sits, which I can't flat tow. PS: If Ford was making mini-vans I would have bought one. More

The most for your dollar with exceptional customer service. This dealer was straight forward form the get go! Good vehicles, amazing deals with excellent customer service. Buck, Mitch, and Moe are by far the be This dealer was straight forward form the get go! Good vehicles, amazing deals with excellent customer service. Buck, Mitch, and Moe are by far the best team I've ever worked with. More

Purchase No pressure which I appreciated greatly. Answered questions quickly. Understood my limited time so didn’t play games. I worked with Tim and he was No pressure which I appreciated greatly. Answered questions quickly. Understood my limited time so didn’t play games. I worked with Tim and he was awesome More

Beware of Diagnostic Fees and Incorrect Diagnosis I took my vehicle in for a safety recall and had them also take a look at my windshield wipers because they were not working consistently, the power w I took my vehicle in for a safety recall and had them also take a look at my windshield wipers because they were not working consistently, the power was intermittent. I was given an estimate of $175 for the windshield wipers. Later on in the day, the Service Rep called and said that the "wiper switch" needed to be replaced. He quoted $460 parts and labor and said that I would have to pay for the part up-front since it was not a stock item. I decided against this because the price seemed terribly high to replace a switch, and I did not like the idea of paying for something that had not been done yet. When I came to pick up my vehicle, it was only then that I found out about their flat-rate diagnostic fee of $175, I was not happy about paying this amount because the Service Rep was not up-front about it; I payed it grudgingly. Had there been an explanation of the diagnostic fee, I would probably not have had them look at it - $175 is quite a steep price for a small issue. After getting my vehicle back, I decided to take it to a different mechanic where it was diagnosed and fixed for $40. The problem was actually a bad electrical connection under the hood, not the switch on the steering wheel! Future Ford was going to charge me 4 times the amount it actually cost to correct the problem, and I would have still had the problem. The reason I gave 1 star and not 0 stars is because of the Service Manager. When I called to explain what happened, he worked with me to refund the diagnostic fee. This service center was by far the worst experience I've had at a dealership or mechanic shop. The whole time I felt like I was being taken advantage of, nothing was up-front and honest, the prices are through the roof, and they misdiagnosed the problem, very shady. I just want to warn other people so they do not end up getting taken advantage of. More

Great experience! Bought a 2018 Lincoln MKZ Reserve Hybrid and love the car. Our sales associate, Todd, was great. He meat us upon arrival and was there for anything we Bought a 2018 Lincoln MKZ Reserve Hybrid and love the car. Our sales associate, Todd, was great. He meat us upon arrival and was there for anything we needed the whole time we were there.The manager, Steve, was great to deal with on the pricing. They gave \us a great price and worked with us to get the payments in our budget. Rory in financing was also great and very helpful. We enjoyed the conversation with him and his insight and truthfulness, as we're first time leasers. I would recommend Future Ford to anybody that needs a new car. More

Purchase of new vehicle Billy is fantastic and a lot of fun! Mitch complements Billy with his stoic personality. Both were more than willing to serve. Thank you, both! Billy is fantastic and a lot of fun! Mitch complements Billy with his stoic personality. Both were more than willing to serve. Thank you, both! More

Murray Building, Inc. Fleet My experience with Sal Shah was great. Sal was very helpful and listened to all the details of what I was looking for. He was very patient and made My experience with Sal Shah was great. Sal was very helpful and listened to all the details of what I was looking for. He was very patient and made my deal work. The Finance Dept. was also very helpful. Moe worked with me on a monthly payment that was comfortable. He went through all my options. Thank you Future Ford! Claudia Murray More

Great Job !!!! Love the Car Thank you for all your help Hazi was great. Perfect Salesperson, perfect selection, willingness to go above the call and last, able to seal deal Thank you for all your help Hazi was great. Perfect Salesperson, perfect selection, willingness to go above the call and last, able to seal deal More

Great first time buyer experience! Arthur and the team at ford in concord made the whole car buying experience seamless and easy for me as a first time buyer! So great! Arthur and the team at ford in concord made the whole car buying experience seamless and easy for me as a first time buyer! So great! More

New MKC for my wife We had an amazing experience when buying our new MKC form Buck Ghafar & the rest of the team. Very friendly, professional & expedient! Five stars!! Wo We had an amazing experience when buying our new MKC form Buck Ghafar & the rest of the team. Very friendly, professional & expedient! Five stars!! Would highly recommend! More