Future Ford of Concord

Randy was very helpful. No wait to start service. Work done as requested. Safe area to wait. Appreciate the free car wash. You are requiring too many words to submit a raiting. done as requested. Safe area to wait. Appreciate the free car wash. You are requiring too many words to submit a raiting. More

I worked with both Randy and Linda and they were both really great! I got a 30k check up and Linda made sure I was seen at my appointment time and made my check out super fast and easy, and Randy took gr really great! I got a 30k check up and Linda made sure I was seen at my appointment time and made my check out super fast and easy, and Randy took great care of my car, and even washed it for me after! I love this location and definitely won’t have my work done anywhere else! More

Brought car in for dead battery warranty and deep sleep notification. Drop off and pick up went smoothly. Was kept up to date with progress of work. Great experience. notification. Drop off and pick up went smoothly. Was kept up to date with progress of work. Great experience. More

Everything was done to my satisfaction except for the washing of my truck. Other than that bothersome issue, I was well satisfied with the diagnosis an fixing of my vehicle. washing of my truck. Other than that bothersome issue, I was well satisfied with the diagnosis an fixing of my vehicle. More

Quick and outstanding service. Though I live closer to another Ford dealership, I choose to drive the extra miles because of the level of service and satisfaction of work done. another Ford dealership, I choose to drive the extra miles because of the level of service and satisfaction of work done. More

Everyone was helpful and knowledgeable. Enjoyed leaving with a car I am enjoying. Lots of cars to choose from and helpful people every. Step. No with a car I am enjoying. Lots of cars to choose from and helpful people every. Step. No More

Worst experience so far, horrible customer service I believe in second chances but I have given them a 5 and a 6th chance and every time they prove me right on how bad they treat their customers, I have believe in second chances but I have given them a 5 and a 6th chance and every time they prove me right on how bad they treat their customers, I have been to Toyota, Nissan and other Ford service departments and this is is by far the worst. Take the extra time to drive to another service department because they probably would do better and know exactly how to take care of your car. They let my car go pass it’s extended warranty before even trying to fix a problem on my vehicle that I have been pointing out since my car had 10,000 miles. Horrible management and service department( yes all service representatives I have talked to more than one to try and get a better experience from another one but all the same. More

My experience with future ford is always great.That's where i purchased my 2018 Lincoln in 2018. Kevin is always excellent and answers any questions i might have. where i purchased my 2018 Lincoln in 2018. Kevin is always excellent and answers any questions i might have. More

Outstanding experience servicing my Lincoln. Kevin is awesome and I had the best experience compared to the other brands I owned before. If you need a sedan go for a Lincoln Continental, the quality, co awesome and I had the best experience compared to the other brands I owned before. If you need a sedan go for a Lincoln Continental, the quality, comfort and reliability is excellent. Also Future Ford /Lincoln really tries hard to provide a great level of service. I will buy my next car here. The service department is open on Saturday. More

A huge shoutout to Kevin for taking care of my service work!!!! He cares about his customers. Zack could take a lesson on improving his customer service from Kevin. work!!!! He cares about his customers. Zack could take a lesson on improving his customer service from Kevin. More