Future Ford of Roseville

Car salesmen are notoriously devious and not truthful but this place really takes the cake. They will lie to you at EVERY single turn. They will all but guarantee you a vehicle for a WEEK and then sell it this place really takes the cake. They will lie to you at EVERY single turn. They will all but guarantee you a vehicle for a WEEK and then sell it to their sister dealers manager just to slap you in the face. Salesmen have NO clue what is going on or what they are doing and just bull xxxx you through every day wasting your time and money. Adrian and Jacob both BLATANTLY lied to us on numerous occasions (when they could be bothered to pick up the phone). We were told multiple different stories on why we could not purchase a vehicle then when it came down to us pushing harder, another story would arise. Turns out, behind the scenes, it’s the head honchos scratching each others backs while they screw over the customers. Absolute terrible salesmen and terrible humans. We wasted time and money to come see a vehicle to be lied to and played by the good old boy system. Christian, the sales manager, will say yeah man sorry my salesmen lied I’ll talk to them about that. There is your resolution. Will never ever ever step foot on a Future dealership’s lot again. They are deceitful and conniving and do not deserve your money or business. Oh, and, check your mirrors when you buy a car because salesmen showing vehicles will run into parked cars in the parking lot and act like it never happened. 🙃 More

I spoke with DJ. Was clear on my needs AWD I live in snow. Deal set, payments, down and amount on trade. I arrive and deal was not for awd at all and now its a negoti Was clear on my needs AWD I live in snow. Deal set, payments, down and amount on trade. I arrive and deal was not for awd at all and now its a negotiation. Bought 2 cars from this dealership and recommended to so many but not anymore. Dealership should honor the deal for a AWD that I was CLEARLY stated multiple times to DJ. No more recommendations coming from me. My time and gas wasted. Oh and the ONLY times available on his calendar per DJ were Monday. Mon is his day off. He sets up a lie and then lets others to take care of it. Dealership wont honor deal poor practice they lost a customer and many more word of mouth is powerful. Honesty not in DJ character. More

Absolutely horrible. Been there twice to try to get my Ford fixed - even after having scheduled an appointment they can't accept my truck (today they told me they were ba Been there twice to try to get my Ford fixed - even after having scheduled an appointment they can't accept my truck (today they told me they were backed up 7 days). To be honest I doubt I'll ever buy a ford again given how horrible the service is. Too bad; nice truck but I need reliable service. More

Stay away from this dealership. The sales department doesn’t coordinate very well with the service department. The sales department will show you items for your car and then the ser The sales department doesn’t coordinate very well with the service department. The sales department will show you items for your car and then the service department has issues getting it done and I started taking three days. It takes a week to get anything done and then they will give you a hassle, when it comes time to pick it up, I was told to never contact the service department again. Great way of doing business. I will never buy another vehicle from them again I’ve never recommend anybody buying anything from them. More

Bought a used Expedition in November from Future For and when it was delivered it had a crack in the wind screen-informed the sales person, Joe and expected a response. Needed a new wind screen as the crack when it was delivered it had a crack in the wind screen-informed the sales person, Joe and expected a response. Needed a new wind screen as the crack was deep and cracked in multiple branches (was on passenger side so did not impact driving). Have messages from Joe saying we will be contacted by Karl- never heard from him. Was reassured we would but they were busy. We were extremely ill during December (RSV) and shortly after we got Covid. Last thing on my mind was the windscreen. It was still on the passenger side. It didn’t become an issue until February when bad weather hit. It now has spread to the drivers side and safety is an issue. Contacted Joe who said he thought it was repaired I responded nope! 12 days later no response. Spoke to Bob Roberts today who wasn’t helpful at all and was dismissive. I just want the wind screen replacing as was reassured would happen. I am not able to visit the store as I live over 2 hours away. Left messages with the ‘director’, Brian who does not respond. Love your mission statement, but honestly I have not had a great customer experience, I will not buy from Future Ford again (currently shopping for a Bronco for my daughter and planning on getting an electric truck), so you don’t have a life time customer!! I am not a pushy person and suffer from anxiety so did not push the repair until now- I expected Future Ford to reach out to get the repair done. Life is busy and I don’t have the time to be chasing up every issue when really the responsibility is Future Fords. Spoke to another unhelpful sales manager today, who kept trying to pass the blame onto me but admitted no one had reached out to me!! I read lots of reviews that echo my thoughts that Future Ford don’t follow through on repairs or promises. The sales director doesn’t respond to calls and couldn’t be bothered to call me back. Think this issue needs to be addressed rather than ignored. I will keep on and will put appropriate reviews wherever possible. Potential customers need to know. I just need my windscreen taking care of, as was promised when I bought it. I DO NOT RECCOMEND More

This Dealership is fraudulent, immoral and their basically thieves. My son went alone (bad mistake) to purchase his first vehicle on his own. He was given the "financial" beat down by the Finance De basically thieves. My son went alone (bad mistake) to purchase his first vehicle on his own. He was given the "financial" beat down by the Finance Department and then "kicked" after he was down. Legal? unfortunately yes but moral, professional, honest business practice? NO! He signed so it's done however, the vehicle (2019 Mustang GT) is a complete pile of s**t. Hasn't run properly since my son purchased it and been in the shop for warranty work on several occasions. He is on the hook for $1000.00 monthly for basically a paper weight. I have a twenty year old Briggs & Stratton minibike that runs better that the Mustang. Same problem every time, run around and lies from the shop. The shop personnel claim it's fixed yet the same recurring problem every time. They appear to be attempting to "run out the clock" on the warranty. Upon this latest return to the shop the General Sales Manager stated in my and my sons presence, "we can get him in a newer model with better terms considering what he has been through". LIE, they attempted to scam my son into a new contract, get his current vehicle basically free (the salesman told me that the shop would fix it up and they would just resale it) plus want my son to come up with additional cash all after swindling him in the first place and he still is on the hook for a vehicle that doesn't run. This time Dad along with legal advice is involved. To be fair, I have given this Dealership one chance to correct this situation. They failed, it's up to them now. Play ball and we can still keep it civil and between us, if not, it's going to the next level. More

Momma Lisa is the best and the staff are always so helpful in my second home at Future Ford. helpful in my second home at Future Ford. More

Do not do business with these people, victim of bait and switch…twice. So disgraceful! switch…twice. So disgraceful! More

Bunch of lying jerks especially Giovanni. Don’t trust anything he says. It is liars like him who give car salesmen their bad reputation. Don’t trust anything he says. It is liars like him who give car salesmen their bad reputation. More

Very professional and kind. Gary kept me informed by email and was quick to respond to my queries. I have used Future Ford for purchasing and servicing vehicles for over twent Gary kept me informed by email and was quick to respond to my queries. I have used Future Ford for purchasing and servicing vehicles for over twenty years. Thank you, Gary Crow and Future Ford of Roseville for great customer service and exceptional vehicles. More