Future Ford of Roseville

I ordered my truck online from Future Ford and the was perfect on arrival. Sales Manager Gary Crow was knowledgably and easy to work with. I am very happy with the price. Stefan Ghibanescu in finance w perfect on arrival. Sales Manager Gary Crow was knowledgably and easy to work with. I am very happy with the price. Stefan Ghibanescu in finance was patient with me even though I had a lot of questions. I'm very happy with the whole process and thrilled about our new truck. More

In late July of 2021 I took my 2001 Ford Expedition (5.4 Triton engine) into Future Ford of Roseville, CA. The vehicle was having performance issues and lugged whenever we took off from a stop and would not Triton engine) into Future Ford of Roseville, CA. The vehicle was having performance issues and lugged whenever we took off from a stop and would not shift correctly out of first and second gears. I had no idea what I was getting myself into. We gave three days to try to diagnose the problem and replicate the problem. To make a long story short – they broke the car that was running, albeit not in top form, and then refused to fix it. After the three days I called, and they told me they had diagnosed the problem – it was a mis-threaded spark plug and they gave me a price of $1500 to fix it. We decided to take it elsewhere where we could get it fixed for less. When we arrived to pick up the vehicle, the vehicle was pulled up making the awful noise one would expect with a cylinder wide open with no plug in it. They told us they never pulled anything off the car and that it sounded like that when we brought it in – an obvious lie since the car never sounded like that, we brought it in with all plugs intact and when we looked in the car, we found the plug and coil pack in the car, as well as the fuel injector plug hanging loose under the hood. We discovered they had tried to force the plug out (an activity that we authorized) and broke out the threads in the top of the cylinder heads. They lied again by saying it was like that when we brought it in. After a heated discussion with Brian Zwald – the GM – we agreed that they would fix it because after all, I brought in a running vehicle and they gave me back one that no longer ran. After much debate in which he told me the car was crap, was bound to have this happen anyway, and accused me of trying to get over on him - which was highly insulting. I actually took the car there because I thought Ford knew about Fords. News flash – they don’t! I needed the car and couldn’t afford another one so I agreed to pay half of the repair costs because I was dumb enough to be reasonable, and I trusted them o the dumb part. They said they’d have it done in a few days. They lied again. When I called in on the day it was supposed to be repaired, I found they hadn’t even looked at it. They lied again. Called back four days later and they told me they had to order a tool and a kit to repair it. A few days later they told me FedEx didn’t know where the shipment was (FedEx didn’t know where the shipment was?) – another lie. This nonsense went on for another week with no repair done and each time I called in they were rude to me. Clearly, they had no intent to ever fix it as they slow walked me for weeks and did nothing. More lies. During the entire ordeal they were increasingly rude and arrogant – looking down on me because my faithful Expedition was junk to them. It sure was after they got done with it. Apparently, they only care about cars that are worth more. Well, it cost plenty when we bought it. I had my attorney write them a letter demanding they pay restitution up to the Blue Book value of the vehicle - $2100. Again, they refused to do the right thing. I walked in with a working vehicle with some performance issues and I left with a vehicle that no longer ran because of them. They refused to own that. So, I am leaving this review in an effort to warn anyone else thinking about doing business with this dealership. I would not trust them to do anything whether its sales or service. They are liars and they are incompetent. I expected so much more out of the Ford Motor Company – the industry leader. I couldn’t be any more disappointed. More

This service department at this dealership is a nightmare. If you have to get your car serviced here definitely do not use Sami, Eric or Mike. Rude, huge ego, lazy work ethic and very poor communi nightmare. If you have to get your car serviced here definitely do not use Sami, Eric or Mike. Rude, huge ego, lazy work ethic and very poor communication. Larry Tate in charge of the department is horrible. 25k in repair and 3 trips into the shop, and they still can't get it right. They need to hire real mechanics that can actually fix cars. Such a pathetic department with people who hate their jobs More

John Green is a great "Customer Service" oriented Service Advisor; he takes great care of my Shelby GT Ecoboost Premium Coupe. It is always ready when he says it will be; the price is reasonable but the wo Advisor; he takes great care of my Shelby GT Ecoboost Premium Coupe. It is always ready when he says it will be; the price is reasonable but the work is outstanding. More

Gary Crow from the leasing department walked us thru all the steps of leasing and answered any question as this was very new to us. I would highly recommend him to any one weather buying a card or leasing! the steps of leasing and answered any question as this was very new to us. I would highly recommend him to any one weather buying a card or leasing! More

Great experience. I feel i gained a friend. Gary helped and explained every twist and turn! Took me on a great test drive. I actually considered another brand. It changed with Gary and explained every twist and turn! Took me on a great test drive. I actually considered another brand. It changed with Gary More

I have been a Future Ford Of Roseville customer since 1998, They never disappoint and I always feel taking care of. Thank You Gary Crow for a painless purchase and I love my new Ranger! 1998, They never disappoint and I always feel taking care of. Thank You Gary Crow for a painless purchase and I love my new Ranger! More

Exposure to COVID-19 Bought a truck yesterday from this location. Just got a call that our salesman has tested positive for COVID-19. We were there for about 4 hours and m Bought a truck yesterday from this location. Just got a call that our salesman has tested positive for COVID-19. We were there for about 4 hours and my wife and I wore masks and stayed outside most of the time. Our salesman's mask kept coming off his nose and many of the customers were not wearing masks. I saw several of the staff with no masks on. I believe this location will expose customers to COVID-19 because they do not take it seriously. They have put the lives of my wife and I at serious risk because of their irresponsible attitude to this pandemic. More

THESE GUYS BLOW UP ENGINES!!! DO NOT TAKE YOUR CAR HERE FOR ANY PERFORMANCE UPGRADES!!! I had them install a Whipple Supercharger and let me just say I had to have the car towed out in pieces and part to FOR ANY PERFORMANCE UPGRADES!!! I had them install a Whipple Supercharger and let me just say I had to have the car towed out in pieces and part to take it to a place that knows what they are actually doing. They take no accountability for their installs. And it's even worse, they were actually sponsoring my car!!! And they treated me like this after all the promoting I did for them! More

New Truck Service Dealership performed service and warranty work. Mike Ganenko did a great job of taking care of the service visit. Truck was returned and serviced on Dealership performed service and warranty work. Mike Ganenko did a great job of taking care of the service visit. Truck was returned and serviced on time. More