Future Lincoln of Roseville

They do not care about satisfying their customers! We recently completed a long bankruptcy. On first contact I explained everything to the sales person. It is 45 miles one way to their place from my ho We recently completed a long bankruptcy. On first contact I explained everything to the sales person. It is 45 miles one way to their place from my home. We went in last Sunday to look over the model we were interested in. In the end they told us we would need other court documents before we could finance. As I stated at the beginning of this review I had made it perfectly clear what the situation was and they still had us come down even though we were still waiting on one document from the court. We decided to still return there when we had the documents even though we had just wasted three hours of our time. Surprisingly the salesperson called us yesterday to tell us they were able to find us good financing even though we were waiting on paperwork. We spent most of the day there yesterday and left with the new car we were looking for. Once we arrived home I was reading the owners manual only to discover the vehicle could not be used for the specific reason we purchased it for. This is after two salepeople and a finance person all told us it would work. When I contacted them about this issue they told me that their main concern is to make us happy and to return to the dealership today so we could rectify the situation. Once we arrived they told us that they could not find us financing and that they were going to cancel the sale and return our trade to us. To top it all off they said they only had one of the keys claiming that we only gave them one. So here we are without the car we were looking for and down to one key that incidentally costs $140 to replace because it is an integrated fob and key. They did really care about this whole thing. If you go there then shame on you. More

Honest and straight forward sales team. No trickery, only straight forward negotiations. Stood by everything they promised and more. Online sales team the best in the market. Really respect No trickery, only straight forward negotiations. Stood by everything they promised and more. Online sales team the best in the market. Really respected us as being informed about car buying, and did not try to pull the wool over our eyes. Was able to finalize everything online before going to the dealer where all we had to do was sign official documents and allow dealship to verify statement made online. Made the 1 1/2 hour drive worth the time and savings. More

60,000 service All went well. I was given a shuttle ride home and called when the service was completed. I was then picked up and given a ride back to pick up my veh All went well. I was given a shuttle ride home and called when the service was completed. I was then picked up and given a ride back to pick up my vehicle. Shawn Sogard knows me and my vehicle quite well. He always is very professional. More

Ford Sucks Ive been a lifelong ford buyer but Future ford id the worst dealership ive ever dealt with, They could care less about anything else but a dollar .,an Ive been a lifelong ford buyer but Future ford id the worst dealership ive ever dealt with, They could care less about anything else but a dollar .,and they"ll screw you out of every one they can More

Great service! This visit again was a pleasant experience. The service rep Darrell, who has helped me many times before, was again his usual professional, kindly s This visit again was a pleasant experience. The service rep Darrell, who has helped me many times before, was again his usual professional, kindly self. The service on the car was finished in a timely fashion, including a complementary car wash. I go to Future Ford on a regular basis because of this good service and the skilled techs that work on my vehicles. More

What a joke! My mom has taken her 2013 Ford Fiesta into the service department twice now for the same problem. The ABS and TCS lights on the dash keep coming on an My mom has taken her 2013 Ford Fiesta into the service department twice now for the same problem. The ABS and TCS lights on the dash keep coming on and the headlights flicker on and off from time to time. First time we took it in for this problem they kept the car for 9 days and said that they ran all kinds of diagnostics and didn't find the problem and charged her almost $200.00. The car went in again this past Tuesday for the same problem, and the electronic key stopped working. The car was there all day and the key and the other problems still not fixed. Their service is a joke. More

Ford Fiesta is a lemon Amazed that this dealership would continue to sell the Fiesta. Sales say problems solved, but techs say no. I believe the techs. I am bobarded with Amazed that this dealership would continue to sell the Fiesta. Sales say problems solved, but techs say no. I believe the techs. I am bobarded with requests to trade my Fiesta by sales. I would not consider this, because they would sell to an unsuspecting person More

bought a new truck Steve and AJ made my purchase streamline and professional ,I will be back for service and my next vehicle .Life is good at future ford ! Steve and AJ made my purchase streamline and professional ,I will be back for service and my next vehicle .Life is good at future ford ! More

Derrell I believe his name was My name is Tina I brought my Ford Edge Aug. 28th 8am for the mileage servicing. Derrell was professional and the service was expedited quickly and n My name is Tina I brought my Ford Edge Aug. 28th 8am for the mileage servicing. Derrell was professional and the service was expedited quickly and no problems to date Thank you!!! More

Swindled Will never do business with this dealership again! Completely feel like they took my husband's kindness for weakness outside of my presence. That does Will never do business with this dealership again! Completely feel like they took my husband's kindness for weakness outside of my presence. That does not sit well with me whatsoever and I made my feelings very clear about their "misunderstanding"! They do not care about their customers! DO NOT DO BUSINESS WITH THIS DEALERSHIP! They will take advantage of you and swindle you and turn it into a "misunderstanding" on your part!!!!! More