G7 Motor Sales

To say that I am unhappy with the customer service, or rather the lack of customer service, from G7 Motors would be an understatement. My daughter was searching for a 2020 Tesla Model 3 and found one a rather the lack of customer service, from G7 Motors would be an understatement. My daughter was searching for a 2020 Tesla Model 3 and found one at G7 Motors. She completed the financing process but required a co-signer. As her father, I agreed to co-sign the loan. We were approved, and the purchase was completed on September 19, 2026. At the time of purchase, we were promised that the vehicle would be delivered on Monday, September 21, 2026. As of the date of this review, September 24, 2026, I still have not received the vehicle, despite my finance company having already transferred the funds to G7 Motors. The salesperson, Lucas, assured both my daughter and me that the vehicle would be loaded for transport and delivered by the end of the day on September 21. When I called Lucas that evening for an update, he stated that the transport driver was on the way to pick up the vehicle and that delivery would occur later that night. The vehicle was never picked up or delivered. The following morning, September 22, I attempted to contact Lucas multiple times. My calls repeatedly went to voicemail, and I received no meaningful update throughout the day. Frustrated by the lack of communication, I posted a one-star Google review around 5:10 PM. Within approximately 15 minutes, the owner of the company contacted me and apologized for the poor customer service we had experienced. He personally assured me that the vehicle would be delivered on Wednesday, September 23. Since then, I have continued to call seeking answers, only to receive a different excuse each time. To date, I have been given the following explanations: We purchased the vehicle too late on Saturday, September 19. The driver was on the way to pick up the vehicle on September 21. The driver was still on the way on September 22. The driver was stuck at the port but en route on September 23. On September 24, I was told they could not find a driver due to high diesel fuel prices. After being provided multiple conflicting explanations and experiencing repeated communication failures, I have serious concerns regarding the handling of this transaction. As a result, I intend to contact the Florida Attorney General's Office, file a complaint with the appropriate consumer protection agencies, and speak with my finance company regarding possible options related to this transaction. I am also considering contacting local law enforcement to determine whether further action is warranted. At this point, I am simply asking G7 Motors to fulfill the commitments they made when they accepted payment for this vehicle More

Bought a truck from them. They assured me the transmission was looked at by their mechanic. Drove the car for 3 weeks and ended up having to replace the transmission. They al They assured me the transmission was looked at by their mechanic. Drove the car for 3 weeks and ended up having to replace the transmission. They also re-keyed the ignition but did not match the key to any of the doors, spare tire or glove box. They refused to re-imburse me any of the repair costs. They only offered to fix it themselves at cost (I did not have the do it due to lack of trust. I figured they would just grab parts from a junkyard and through them in). I highly advise anyone to stay away from them!!!! More