GMC Mendenhall

Bad service department did not repair car deleted code & gave car back also delivered a car that was purchased not detailed gave car back also delivered a car that was purchased not detailed More

I was not told i had to leave there for weeks before they could look at it even though i had an appointment. I still have not gotten my problem fixed because I cannot just leave it there until whenever they could look at it even though i had an appointment. I still have not gotten my problem fixed because I cannot just leave it there until whenever they get around to looking at it unless i have another vehicle. Really disappointed in AutoNation as they are generally really good and actually look at the problem when you make the appointment. I have never been to this dealer before but apparently it is the only one i can go to for my issue. More

I was nice to have got the car I away wanted in would love to have other on the same page love to have other on the same page More

I don't like giving bad ratings but my experience was no good. Everyone I encountered were nice and apologetic, but I was told I'd get regular updates, but never did. I called almost daily, left messages. O good. Everyone I encountered were nice and apologetic, but I was told I'd get regular updates, but never did. I called almost daily, left messages. Only received 1 call back. My car was repaired without me ever knowing what was found. When I called to ask about it I was told it is ready for pick up. I questioned that because I'd never even gotten the results of the diagnostic. when I brought it there I told service rep that another repair shop said it needed one thing, but wanted to get 2nd opinion. Never got that until I picked it up yesterday. Thankfully it wasn't as bad as the first shop stated and AutoNation cost a lot less. Unfortunately about 3 hours after I left the shop, I discovered a dent on the left rear side of my car which certainly wasn't there the 2.5 weeks ago when I left my car at AutoNation. I don't want to accuse the shop of damaging my car but I know it didn't have the damage prior. I reported it to the service rep. He took photos and said he will be calling me. I went ahead and report to my insurance comany as well. I'm not saying I won't go back to AutoNation. I do understand about being short staffed. I will probably give them another chance, but this experience has not been good. More

The service department needs help. Mr. Oliver and Mitchell are the best if it weren’t for them I wouldn’t have a relationship with the dealership. Mr. Oliver and Mitchell are the best if it weren’t for them I wouldn’t have a relationship with the dealership. More

Poor service management told lies unprofessional stolen money slow service just all around bad would never again money slow service just all around bad would never again More

Terrible Service. Made appointment for air bag recall. Dropped it off on Tuesday morning at 9:30am. Had to walk in and ask them to lift the bay door to the service c Made appointment for air bag recall. Dropped it off on Tuesday morning at 9:30am. Had to walk in and ask them to lift the bay door to the service check-in. Two service lumps just sitting there. No other customers. No estimate of time to repair. 48 hour later, no communication. So I call up and the fellow says "not sure, I have to check... call you back in 20 minutes." No call back after two hours so I call again. "Part just came in and it might be done today." Forget it. I advised him to just let me pick my truck. I was relieved and satisfied to get the truck back because this has to be one of nastiest, dirty service areas that I have ever seen, Trash everywhere. This place is terrible. No Communication. No Callback. No Service. Not Recommended if you value your vehicle. More

Very professional and not a long wait time. paid attention to my needs. highly recommend. paid attention to my needs. highly recommend. More

The people and service was very good. Didn't have to wait an extremely long time and the people were very very courteous. Didn't have to wait an extremely long time and the people were very very courteous. More

Wonderful experience, I felt good leaving with my new car. I would definitely recommend someone! car. I would definitely recommend someone! More