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GMC of Vacaville
Vacaville, CA
72 Reviews
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Showing 72 reviews
July 28, 2025
Refused to Stop Automated Contact After Explicit Requests — CRM Abuse During Legal Case I originally contacted Vacaville GMC to explore options while resolving a fraudulent vehicle purchase from another d — CRM Abuse During Legal Case I originally contacted Vacaville GMC to explore options while resolving a fraudulent vehicle purchase from another dealership. I was transparent from the start: I’m currently working with attorneys, awaiting loan cancellation and a refund, and submitted a credit application here to prepare for my next steps. I made it explicitly clear that I did not want to receive any automated communications and that I wanted to hear back from only a human being with a status update of my credit application so that I could decide whether to shop for a vehicle I can pay for in cash while I awaited the current loan to fall off my credit after the cancellation. Despite this, I was contacted repeatedly by “Emma,” a bot-style CRM agent that kept messaging me as if we’d never spoken — even after I asked them to stop via email, chat, and text. I told them clearly: Stop messaging me. I only want human contact with direct access to my application. They acknowledged my request multiple times, yet continued spamming me. Their system disregarded: SMS opt-out requests Email unsubscribe confirmations Human-stated boundaries Even worse, their chat rep refused to escalate to a supervisor. The entire interaction made me feel like a sales lead in a funnel — not a real person facing an urgent legal situation involving a prior dealer’s fraud. This is CRM harassment, not customer service. I’ve attached screenshots of the live chat, text message threads, and emails to document the full pattern. I’m extremely disappointed in Vacaville GMC’s handling of this. You don't treat a potential customer — especially one navigating litigation — like this. Employee(s) Dealt With: Jason (Sales), Savannah H. (Chat), “Emma” (Automated CRM), Emma Williams (Email) Would you recommend this dealership to a friend? No. More
by Christinahanson89
Employees Worked With
Jason, "Emma", Savannah
May 07, 2025
This was by far the best car buying experience I’ve ever had! David Messano and the entire GMC Vacaville team were absolutely incredible! They made my daughter’s first time buying a car a simple process whi had! David Messano and the entire GMC Vacaville team were absolutely incredible! They made my daughter’s first time buying a car a simple process while making sure she understood everything and felt comfortable as a new buyer. We looked at multiple options until we found the right fit. We walked away knowing we got the best deal and a great reliable car that she loved! If you’re in need of a car go visit GMC Vacaville and ask for David. More
by smaldonado0413
Employees Worked With
Michael Vasquez , David Messano
October 22, 2024
Review: Truly this was an amazing experience. David made the process simple, easy, and quick. Very professional staff. The GM Steve was awesome and leads a great team. Michael was very thorough w David made the process simple, easy, and quick. Very professional staff. The GM Steve was awesome and leads a great team. Michael was very thorough with the financing paperwork as well. I'd recommend any one to come work with this team to get the best deal possible. Phil More
by Phil
Employees Worked With
Michael, Steven Noorasmai, David Messano
August 10, 2024
Don't trust them! The finance department will lie to your face. I worked in the car business for years and am aware of the tactics they use to maximize their profit. T The finance department will lie to your face. I worked in the car business for years and am aware of the tactics they use to maximize their profit. This dealer puts add-ons on their vehicles and forces you to buy them if you want the vehicle. Worse yet, they lie to try and slide them in. This has been the case for years so don't buy the story "they are under new management". Same scams, same scammers. Go to Roseville or Elk Grove. You will be better off. More
by Ron
Employees Worked With
Finance Manager
July 27, 2024
This is one of those dealerships that will try to rip you off in every possible way. From overcharging for license fees. To forcing you to except a dealer installed tracking device for close to two grand. Th off in every possible way. From overcharging for license fees. To forcing you to except a dealer installed tracking device for close to two grand. They advertise on Autotrader, but then won't honor the price they offer it for. If you are smart you'll stay away from this place. More
by hooperbloop
Employees Worked With
IMM Khan
July 10, 2024
I recently purchased a vehicle at GMC of Vacaville and had a surprisingly pleasant experience! The staff I encountered (David, Mike, and Steven) were all very friendly, helpful and knowledgeable. It took had a surprisingly pleasant experience! The staff I encountered (David, Mike, and Steven) were all very friendly, helpful and knowledgeable. It took me two (lengthy) visits to finally commit to the purchase I wanted to make, but the staff was patient and never made me feel like I was wasting their time, nor did I feel the stereotypical 'car salesman pressure' I have come to expect at a dealership. David does his job well, he's knowledgeable and answered all of my questions, yet knew when to give me the space to make my decision. Mike was experienced and knowledgeable on the financial end of the transaction, and provided sound guidance outside of what his job requires. The GM, Steven, went above and beyond to sell me a car that fit my financial means. I am happy with my new vehicle, my purchase experience here, and will definitely return to GMC Vacaville for future purchases! More
by KCifelli
Employees Worked With
Michael Vasquez, Steven Noorasmai, David Messano
June 09, 2024
Purchasing my new truck from David was amazing. He was very professional and worked very hard to ensure he got me the best deal possible. I would definitely purchase from him again. He was very professional and worked very hard to ensure he got me the best deal possible. I would definitely purchase from him again. More
by Familianlizama671
Employees Worked With
David Messano, Bumi Lawani
