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GTX Auto Group

West Chester Township, OH

4.3
148 Reviews
At GTX Auto Group, located in West Chester, OH, customer satisfaction, honesty, and integrity is the key to our success. We offer a simple and stress-free purchasing experience with a wide selection of quality pre-owned, cars, trucks, and SUVs. Our team strives for excellence by assuring each customer finds a vehicle that will fit their lifestyle and budget. For quality and service you can trust, shop with GTX Auto Group.
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9516 Princeton Glendale Rd

West Chester Township, OH

45011

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Showing 148 reviews

June 06, 2026

One of the better experiences I’ve had buying used. Sean was knowledgeable and helpful. I’ve found my dream car and couldn’t be happier. More

by dhalvorson0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sean Huneke
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2026

I purchased a 2019 Lexus ES 350 from GTX Auto and worked directly with Anna throughout the process. Before purchasing the vehicle, I specifically raised concerns about a brake pulsation issue. Anna advis More

by casual-heaters2p
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anna Dovzhuk
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2026

Very pleased with my purchase seemed like the dealership had great prices on all vehicles More

by leeoflaherty84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julia Cazacov
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2026

Good luck…this place was awful to deal with. Jim Collier is a liar, and I understand he no longer works there, but no one was jumping through hoops to fix his errors. Never again, nor would More

by zachsterb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anna Dovzhuk
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2026

My experience with Lucas was a seamless one that allowed us to come in, test drive a car and purchase it at a fair price in a reasonable amount of time. More

by osuhockey11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas Burden
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2026

I found them courteous and knowledgeable. . friendly ,and willing to help on any way they could. More

by TMERRITT56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Driscoll
February 10, 2026

It was a pleasure to work with Sean again. So happy to be the first customer for him at his new job. He steered us in the right direction and I feel like we made the best purchase for us. More

by slh.sells
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Huneke
January 07, 2026

Very helpful and answered all of my questions. Response time was very quick and I was able to get my vehicle in my hands (out of state) within 48 hrs of purchase. More

by erica31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Barysas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lena Kol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julia Cazacov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Beal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Burden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Dovzhuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Khaykin, Sean Gulley, Daniel Movenko
December 20, 2025

I bought a car from here and drove it only a few miles. Within about a minute of driving on the highway, the transmission system problem warning light came on. I called the dealer immediately, and they tol More

by khalal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Paul Barysas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julia Cazacov
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2025 -

GTX Auto Group responded

Thank you for sharing your experience. We want to clarify a few important points for accuracy. After the vehicle was returned, our team inspected it and did not ignore the concern or dismiss it as insignificant. At that time, no ongoing communication was received by the dealership regarding additional repair authorization or follow-up. Additionally, we did not receive multiple calls or text messages to management requesting further discussion. Had we been contacted, we would have welcomed the opportunity to review repair options and work toward a resolution. We understand your decision to have the vehicle diagnosed and repaired elsewhere and regret that this situation led to frustration. Our goal is always to address concerns directly and promptly when brought to our attention. If you would still like to discuss this matter, we invite you to contact the dealership and ask to speak with management so we can review the situation in full.

December 11, 2025

Paul the manager is incompetent to run a shop and is arrogant, unprofessional and doesn't care about customers time or concerns. More

by j.stines
Recommend Dealer
No
Employees Worked With
Paul the unprofessional manager
Dec 11, 2025 -

GTX Auto Group responded

Thank you for sharing your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify what happened. Paul is our Sales Manager, not a Service Manager, and matters related to service timing or workflow are not part of his role. Your vehicle was scheduled to be dropped off for service, and at that time we had another customer ahead of you, which is why there was a short wait before we could take your vehicle in. We completed the we-owe items exactly as promised, and in addition, we repaired your tailgate latch at no cost to you—even though that repair was not something owed. Our goal is always to go above and beyond when we can. We regret that the interaction may have come across the wrong way, but we truly value your business and remain committed to providing fair, respectful service to every customer. If you would like to discuss this matter further, you are welcome to call and speak directly with our General Manager.

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