Gabriel/Jordan Buick GMC

I always try to support my local businesses, but I will definitely be looking for a new auto repair place after my recent visit. ​I originally just went in for a standard oil change. Afterward, something definitely be looking for a new auto repair place after my recent visit. ​I originally just went in for a standard oil change. Afterward, something told me to look closely at the inspection report they emailed to me, and I am so glad I did. I found a few major red flags: ​Phantom "Declined" Services: The report listed a service that I had supposedly "declined." The staff never even mentioned this service to me, so I have no idea how I could have declined it. ​Unauthorized "Approved" Services: More concerningly, services were marked as "approved" that I never authorized—specifically, a tire rotation. ​When I was checking out, the representative told me I had a nail in my driver's side back tire. I was confused and said, "Don't you mean the front driver's side?" She told me no, and then casually explained that it is "standard" to rotate tires with an oil change, so it was just automatically approved and done without my consent. ​I take my car to the dealership to make sure it stays in perfect condition, but how can I possibly trust a shop that approves unauthorized work and alters paperwork without asking the customer first? ​Be very careful if you go here, and make sure you read every single line of your invoices and reports. They have unfortunately lost my trust and my business. More

Brock was very cordial and demonstrated knowledge of the vehicles that I test drove. He was patient in allowing me time to sleep on my decision before choosing the Buick Envision. I love my new car. Thank y vehicles that I test drove. He was patient in allowing me time to sleep on my decision before choosing the Buick Envision. I love my new car. Thank you Gabriel/Jordan Buick GMC. More

Excellent service and buying experience! Brock and Tim were very helpful and made the transaction simple and easy! Brock and Tim were very helpful and made the transaction simple and easy! More

Gabriel Jordan Buick GMC, a Dealership that will go above and beyond to do a Great job to keep you Happy ! Tyler, Keith, and the experienced expert knowledgeable Service Technician's that perform the amazin and beyond to do a Great job to keep you Happy ! Tyler, Keith, and the experienced expert knowledgeable Service Technician's that perform the amazingly accurate fast service on your vehicle are Top Notch and through ! So if you're looking for a Dealership that you can Truly Trust to Care for your car or truck and be up front to the point in caring for you and your vehicle , look no further than your Good Friend's at Gabriel Jordan Buick GMC in Kilgore TX ! Thank you so much for a Truly Wonderful Experience ! As far as I'm concerned you're the Best ! ! ! More

Gabriel/Jordan Buick Kilgore is always professional and courteous - both the service department and the sales department. courteous - both the service department and the sales department. More

Fine people. Nice, fast,friendly. They know their business. Always positive experience. I'm very fortunate to have them in my circle of trust. Nice, fast,friendly. They know their business. Always positive experience. I'm very fortunate to have them in my circle of trust. More

I rarely comment positively or negatively about companies. However, today I had the unique opportunity to meet truly competent professionals at Gabriel/Jordan Buick GMC in Kilgore, Texas. Yesterd companies. However, today I had the unique opportunity to meet truly competent professionals at Gabriel/Jordan Buick GMC in Kilgore, Texas. Yesterday, I brought my vehicle to the Gabriel/Jordan Buick GMC Service Department to have some minor damage looked at and to request a quote. I met with Chris (the service director) and Adam (the service advisor). Adam was attentive and listened carefully to my concerns. He then offered me several options and was genuinely helpful throughout our conversation. Even when I was struggling to use the Keurig in the waiting area, Debbie (the office administrator) kindly came to my aid without any hint of annoyance or frustration. Today, I returned to the service center to have my vehicle repaired. I was greeted like a longtime customer and was impressed by the professionalism, authenticity, and patience of the staff. Unfortunately, I encountered an issue with my company's credit card that could have been very stressful. However, Essie, Debbie, and Paula worked together to resolve the issue on my behalf, and I was grateful for their advocacy and assistance. They went above and beyond, even though they had no prior relationship with this company. Thanks to their teamwork, I felt like more than just a customer - I felt like a valued client. In a world where it can often feel like everything is going wrong, I wanted to share my positive experience with Gabriel/Jordan Buick GMC . The team there made me feel like family and their positive culture and exemplary service was truly remarkable. As a first-time service customer, I couldn't be more impressed with the level of care and attention they provided. More

Worst dealer in Texas, sold a vehicle out from underneath me, I was literally pulling up in the parking lot with the cashier check and sold in out from underneath me… FO NOT TRUDT THEM me, I was literally pulling up in the parking lot with the cashier check and sold in out from underneath me… FO NOT TRUDT THEM More

Bought my 2019 Canyon at Gabriel Jordan. Excellent sales experience. I always take my vehicle there for service, but at Gabriel Jordan in Kilgore, the service goes above and beyond. I too Excellent sales experience. I always take my vehicle there for service, but at Gabriel Jordan in Kilgore, the service goes above and beyond. I took my truck to another place for a front end alignment check (Gabriel Jordan doesn't do Front End work) and the other place tried to upsell me on more than $250 of service saying it was recommended maintenance based on mileage. I declined then emailed Chris, Fixed Operations Director at Gabriel Jordan with the other company's recommendations. Chris assured me I was many miles away from needing either service as I suspected. I am thankful I can rely on Gabriel Jordan for honesty and integrity. That's why I rely on them for all my car needs. More

I enjoyed the experience but really did not like the way Chrystal handled it. Basically, Chrystal just wanted to take your money and get her big commission an move on. I will not be purchasing another fut Chrystal handled it. Basically, Chrystal just wanted to take your money and get her big commission an move on. I will not be purchasing another future vehicle for Gabriel Jordan in Kilgore. More