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Gabriel/Jordan Buick GMC

Kilgore, TX

4.4
246 Reviews

1500 US Highway 259 North

Kilgore, TX

75662

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Showing 246 reviews

October 09, 2019

Services A request for oil change and tire rotation was submitted. The service department did not rotate tires and I really wasn't sure why. The note said not More

by npharvey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula LaRoux
Oct 09, 2019 -

Gabriel/Jordan Buick GMC responded

Thank you for taking my call. We regret the misunderstanding and look forward to working with you in the future. Sincerely, Chris Roberson Service and Parts Director

October 02, 2019

Best Service ever Took my vehicle in for service appointment. Chris met me as soon as I walked in and took care of my needs before introducing me to Haley for a loaner More

by Br549300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Roberson, Haley Haynes, Johnny Jackson
Oct 03, 2019 -

Gabriel/Jordan Buick GMC responded

Thank you for the kind words! We are proud to take care of you! ~ Tim C

October 02, 2019

Excellent Paula and everyone else there are very helpful. They always service my truck quickly and let me know when it is ready to pick up. More

by codybyrd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Roberson, Paula LaRoux, Haley Haynes, Debbie Harris, Johnny Jackson
Oct 03, 2019 -

Gabriel/Jordan Buick GMC responded

Thanks, Cody! We are always happy to be there for you! ~ Tium C

October 02, 2019

Quick and professional I was quoted one price and charged another. I was in a hurry and just paid for it. Called back later and they agreed to give me a credit for the nex More

by margaret.story
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula LaRoux
Oct 02, 2019 -

Gabriel/Jordan Buick GMC responded

Our sincere apologies. Thank you for allowing us to resolve the issue. ~ Tim C

October 02, 2019

Fantastic Service This was the best experience I've had with a dealership so far. Great service and staff. They were super friendly and worked so well with my schedule. More

by SUMMERLDENNIS18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Roberson, Tania Rico, Johnny Jackson
Oct 03, 2019 -

Gabriel/Jordan Buick GMC responded

Thanks you so much for the kind words. We are proud to serve. ~ Tim C

October 01, 2019

Miss LaRoux goes above and beyond to take care of me and my vehicle. I would not trust anyone else. Johnny washes my car. Debbie is so sweet. More

by Ohitshan14
Recommend Dealer
Yes
Employees Worked With
Paula LaRoux, Debbie Harris, Johnny Jackson
Oct 02, 2019 -

Gabriel/Jordan Buick GMC responded

We are so proud! Johnny and Paula are the best! ~ Tim C

September 30, 2019

Excellent service and great people This is the 3rd vehicle I have purchased through Gabriel Jordan with Ken Elmore as my salesman. Every experience is better than the last. I highly rec More

by Ericthetrucker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Elmore, Amber Klinefelter
Oct 07, 2019 -

Gabriel/Jordan Buick GMC responded

Eric, you are the best!!! Thanks as always! ~ Tim C

September 30, 2019

I ran in to see if I could get an oil change and Paula got me right in. They changed my oil rotated my tires and checked it over. Paula showed me my filter and it was really dirty. So I had her change it. More

by Ohitshan14
Recommend Dealer
Yes
Employees Worked With
Paula LaRoux
Oct 02, 2019 -

Gabriel/Jordan Buick GMC responded

Thank you so much for the kind words! ~ Tim C

September 29, 2019

Service work Cane in without an appointment Paula still took car of me and my car. She came to me and went over my multipoint inspection and showed me my filters. More

by XatLuff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula LaRoux
Sep 30, 2019 -

Gabriel/Jordan Buick GMC responded

Thank you so much for the wonderful testimony! Glad to be able to serve you! ~ Tim C

September 28, 2019

Excellent Customer Service! A HUGE thank you goes out to Tim, Ken, Amber, and the rest of the GJ Crew! They made buying not only a quick, professional process, but also something More

by Cassie McClurg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Elmore, Tim Capps, Debbie Harris, Amber Klinefelter
Sep 30, 2019 -

Gabriel/Jordan Buick GMC responded

Cassie, you are the best! Thanks for allowing us to be your dealer! ~ Tim C

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