Gabriel Jordan Ford Mercury

Best place around! I've made serveral purchases along with my family. They have always went above and beyond to make us happy! They are professional and prompt in all ar I've made serveral purchases along with my family. They have always went above and beyond to make us happy! They are professional and prompt in all areas. They are considered Ford family to us! More

Poor business practice with sales tax and completing a sale vs. rataining who would have been a loyal customer. Agreed on an out-the-door price and received notification 2 wks later more money was owed du sale vs. rataining who would have been a loyal customer. Agreed on an out-the-door price and received notification 2 wks later more money was owed due to "error on sales tax" for my particular state. Oh well. Take this for what it's worth. More

I took my Mothers 2001 Mercury grand marquis into sevice. Needed ball joints and alighnment. The service writer wrote down exactly what I told him. We wanted ball joints that were the greasable type. Also a Needed ball joints and alighnment. The service writer wrote down exactly what I told him. We wanted ball joints that were the greasable type. Also as for alighnment the car was pulling to the right. When the car was ready Danny called me. He informed me the transmision fliud was very dark and the rear axle cover was leaking. I expected some upsale. It happens. Before my father passed away he had the trans serviced. Next service on the transmission wouldnt be until another 15K miles. I asked danny how much to seal the rear cover. He said $168 parts and labor. So we passed on that. I can do that myself. Which I did for $25 parts and 30 minutes labor. I asked Danny when we picked the car up. How do they warranty the alighnment. His answer was. You might leave here and hit a pot hole. Very tacky IMO. I expected him to say If your not satisfied in the next day or so, bring it back. On the way home the car was still pulling to the right. So I looked under it And found that they did not use the greaseable type ball joints. Even though it was on the work order. As far as the pulling to the right I rotated the tires and it stoped pulling. The tech did not finnish the job. I have had alighnments before. When the car is still pulling. They researched it in more depth. The tech would tell me they rotated the tires to make it stop. If this was the problem. So this tells me all they did was park it not test drive it. I called Danny about the non greaseable ball joints. He said, there are plugs in there. you will have to install the grease zerts. I informed him, there are no plugs for zerts. The he apologized and offered a free oil change. I had just changed the oil. So I asked him, how about sealing the axle cover. He said if we furnish the parts. They would furnish the labor. As I said above. $25 parts and my 30 minute labor. Was not worth driving back 25miles to the dealer. If you are trying to make up to a customer you dont ask them to buy $25 in parts for 30 minutes of simple labor. During this conversation. He insisted again, the trans oil was very dark and needed changing. I didnt tell tell him, this was a lie. I had already drawn a sample with my sihphon from the pan. The oil was very normal red when I squeezed my sample onto a white paper towel. Im a 61yr old gear head. Worked on and been building cars since 16. You cant lie to me. They did not do the work as written on the work order. Nor follow up if the car was still pulling to the right after alighnment. Lied to about the tranmission fluid. Made a dumb offer to seal the rear axle cover. I will have to find an independent for the heavy work I dont do any longer. the only other Ford dealer close to my Mother is in Cleavland, Tx. My Father found out the new 2001 car he bought wasnt new. He was the second owner. It had 168 miles on it and wasnt a demo. Dealership told him the millage was on there 'cause it was driven from another dealership. He found this out years later from Fords own service records. Then he looked at the window sticker, he saved. It was delivered to the clevland dealership. LIEs on top of LIEs. At both local dealerships, to my mother. It is a shame that you cant trust. More