Gainesville Chrysler Dodge Jeep RAM - Service Center

Had discussed the problem (one of the tailgate support cable is not supporting the tailgate properly) on my new 2024 Gladiator with the service advisor on the phone, made an appointment, we drove 45 miles cable is not supporting the tailgate properly) on my new 2024 Gladiator with the service advisor on the phone, made an appointment, we drove 45 miles down from Lake City, got there early, they took my brand new Gladiator in shortly after the appointment time, 15 minutes later they drove it back outside, did NOT say anything to me, after 15 minutes sitting there looking at my Jeep parked outside I walked out to my Gladiator just to see that they did NOT fix the issue. Walked inside, the service advisor was not there, asked for the service manager, also spoke to a sales manager at that time, then met with the service manaer outside, showed him the tailgate support cables that were NOT fixed, we walked over and looked at the cables on other new Gladiators out in the front and how on those Gladiator both cables are evenly supporting the tailgates. He was very rude and said "that on alot of them they come that way and their is nothing he can do about it". I walked inside got my wife and we left, without ever seeing or signing any paperwork. The next day I called the sales manager back. I also looked on-line and on the Jeep /Ram forums and this is a "Known Problem" and their's a Technical Service Bulleton (#23-032-19) addressing the issue. I also reported the issue with Jeeps Customer Service, case #91920768 More

Excellent service. Very friendly people. Knowledgeable technicians. Being there feels as being home. I strongly recommend the place! Very friendly people. Knowledgeable technicians. Being there feels as being home. I strongly recommend the place! More

Never had service I just bought 2025 Pacifica and all people were nice and friendly and could put up with my one million and one questions people were nice and friendly and could put up with my one million and one questions More

I was on a road trip when vehicle broke down 100 miles from home. Went to the local Gainesville Chrysler Dealership and without an appointment, the service manager fit me in, assuming it would not be a ma from home. Went to the local Gainesville Chrysler Dealership and without an appointment, the service manager fit me in, assuming it would not be a major effort. Turns out rodents ate my vehicle wiring but the tech had me back on the road five hours later. Next day I was helping celebrate my Dad's 100'th birthday in Baltimore. More

The young lady who helped me was remarkably helpful, kind, intelligent, and safe, a lot of money for me. She was in the service department. kind, intelligent, and safe, a lot of money for me. She was in the service department. More

The tech that last worked on my car has known for months I’m in need a new screen/display and has been less than cooperative. She promised a manager would be calling me to schedule the best time to drop my I’m in need a new screen/display and has been less than cooperative. She promised a manager would be calling me to schedule the best time to drop my car off, in hopes I would be able to have a car loaned to me while mine was being taken care of. No manager called. A couple weeks go by and I get a call from customer service asking if I would fill out a survey with a complementary report. I assured her I would do that( I did) and she promised a manager would reach out to me to assist with my STILL broken screen/display. To this day, nobody has got a hold of me. More

My experience at this dealership was outstanding, particularly with regard to communication and friendliness. They diagnosed my problems quickly and set me up for repairs at a time convenient for me. particularly with regard to communication and friendliness. They diagnosed my problems quickly and set me up for repairs at a time convenient for me. More

We had really good service. Kristen helped a lot. Service was done in a timely manner. Kristen helped a lot. Service was done in a timely manner. More

Great communication and prompt service! I was keep informed on the progress of my service with quick responses to my questions. I was keep informed on the progress of my service with quick responses to my questions. More

They were extremely helpful when our car broke down 18 hours from home! Got to the repair quickly and at literally a tenth of the price another place quoted us. hours from home! Got to the repair quickly and at literally a tenth of the price another place quoted us. More