Gainesville Chrysler Dodge Jeep RAM - Service Center

The Jeep dealership overcharged and misdiagnosed my Jeep. I needed to take my vehicle to another shop to have the work done properly. I will never take my vehicle back to this dealership! I needed to take my vehicle to another shop to have the work done properly. I will never take my vehicle back to this dealership! More

3 days to diagnose which took 7 days to find an issue since they do work on weekends, felt like we troubled CSR when checking in vehicle. Had coverage for rental once diagnosed but couldn’t use it while since they do work on weekends, felt like we troubled CSR when checking in vehicle. Had coverage for rental once diagnosed but couldn’t use it while vehicle was sitting at dealership which costed 350.00 for rental during this period. will find another dealer More

Excellent customer service. Surprisingly fast turnaround. Really appreciate the ride to and from my home so I didn't have to wait in the lobby. Surprisingly fast turnaround. Really appreciate the ride to and from my home so I didn't have to wait in the lobby. More

Very professional and courteous staff! The entire process was very easy, from scheduling the work, dropping off my vehicle, quality and quick service, and my vehicle was delivered to me o The entire process was very easy, from scheduling the work, dropping off my vehicle, quality and quick service, and my vehicle was delivered to me once complete! I highly recommend Gainesville Chrysler Dodge Jeep RAM in Gainesville More

You should have a 3rd option for recommendation called "Maybe". My answer for recommendation is maybe I will recommend. I am very unhappy about the cost. I dropped off my car at 7:40 for an appointment a "Maybe". My answer for recommendation is maybe I will recommend. I am very unhappy about the cost. I dropped off my car at 7:40 for an appointment at 8:00am. I called at 9:30 to see if they had a labor estimate to replace a bulb and install a thermostat. I was told they had been busy with other calls and would get to my car shortly. I called at 13:48 and they were checking to see how much work is involved and I would receive a call later. I decided to go and wait. I got there at 1:15 and they were still deciding on the lost. I explained I had a meeting at 2:30 and would need to leave by 2:15. When I checked at 2:30, they were working on the car and checking on how best to replace one of the items. I had a vision of them googling to research. That made me laugh thru my frustration. I received a quote for more than $1300. I felt as if I was held hostage. I had to reschedule my meeting for 3:00pm. At 2:55, I was told they were still working on it. I told Scott, I wanted to go a head and pay so I can get out of there quickly. I did not get my car until 3:15. This lead me to believe that they did not get to my car timely; Nor did they have the expertise to fix the car timely. This cost me time and money in labor. More

Service was quick, and excellent. All personal were very professional and accommodating. Would definitely use them again. All personal were very professional and accommodating. Would definitely use them again. More

Fast and professional service. Olga was very attentive and polite. I was pleasantly surprised at the speed of service. Olga was very attentive and polite. I was pleasantly surprised at the speed of service. More

They got me in quickly, were very nice and have a decent waiting area when my batteries went dead but spending over a thousand dollars for new batteries is way too much money. waiting area when my batteries went dead but spending over a thousand dollars for new batteries is way too much money. More

Battery died , they picked me up Nd had me back on road in 24 hours. amazing service! in 24 hours. amazing service! More

Excellent Service, knowledgeable staff. They went above and beyond to ensure my questions were answered and concerns addressed. They went above and beyond to ensure my questions were answered and concerns addressed. More