Gainesville Chrysler Dodge Jeep RAM - Service Center

Completely different service experience this time around. Top notch service with great communication. Thank you Brandi. Top notch service with great communication. Thank you Brandi. More

Great service! Mike kept me updated on my Jeep and even followed up the next day! That’s true customer service. Mike kept me updated on my Jeep and even followed up the next day! That’s true customer service. More

Mr Davis was attentive, thorough and kept me informed at all times. Such a excellent job all times. Such a excellent job More

My service Advisor Taylor was excellent. She provided me pertinent information regarding my vehicle. I wish that more advisors had that type of attitude. She provided me pertinent information regarding my vehicle. I wish that more advisors had that type of attitude. More

I went in for an oil didn't have appointment,and the young lady behind the desk took care of my needs right away she was so polite. young lady behind the desk took care of my needs right away she was so polite. More

Taylor was extremely helpful and provided frequent updates for our Jeep repair and worked to have the warranty cover it. Appreciate the great service. updates for our Jeep repair and worked to have the warranty cover it. Appreciate the great service. More

Oil completely leaked and car could’ve caught on fire. Didn’t do their job Didn’t do their job More

Mike was an exceptional service provider, I highly recommend him as he was very considerate, thoughtful, and respectful of my time. I am a graduate/professional student and really rely on my vehicle f recommend him as he was very considerate, thoughtful, and respectful of my time. I am a graduate/professional student and really rely on my vehicle for everything. The service department itself needs work. It should not take 5 hours to replace a single tire…. More

Brought my car in for a diagnosis. My appointment was a week in advance, and yet it took them an additional week to even look at it. Took them a day to diagnose and fix the issue, whic My appointment was a week in advance, and yet it took them an additional week to even look at it. Took them a day to diagnose and fix the issue, which was the exact issue I told them it was. 2 weeks of waiting because they are incompetent More

Service needs some work. I’m not the negative Nancy type, but please put yourself in your customer’s shoes. In my situation, the Jeep recall was a 6 hour fix per the document I’m not the negative Nancy type, but please put yourself in your customer’s shoes. In my situation, the Jeep recall was a 6 hour fix per the documents, plus a 2 hour fix for a sensor recall. I did all the right things, scheduled an appointment, was there early with the documents, always polite and understanding. After 7 days, after I had been real understanding and coordinated my own rides for everything, coordinated getting the kids to their things, and getting to work, but that was way too much. I shouldn’t have had to do those things for 8 days. The dealership couldn’t even come get me or drop me off at home since I was out of city limits. It was a 6 mile run to go get my vehicle. Do better to keep the days of a vehicle sitting while not being worked down, because those are days your customer can be doing really important things… from work to dad days with the kids. More