Gainesville Chrysler Dodge Jeep RAM - Service Center

They had our 2021 Ram in for repair for over 6 weeks. They kept telling us they were fighting with Ram about the warranty issue. In reality, they were down to only 1 diesel mechanic and let our work tr They kept telling us they were fighting with Ram about the warranty issue. In reality, they were down to only 1 diesel mechanic and let our work truck sit. We finally hired our local Ram dealer to pick it up and paid over $1,600 to have it transported back only to find the problem was bad fuel. Letting the bad diesel sit in the tank for over 6 weeks compounded the issue and now we are faced with over $20,000 repair bill due to Gainsville Ram's lack of solving the issue and their lack of candor about not being able to work on it. More

Service person, Taylor kept me informed on status of repair. Very professional even though the technician found an additional problem. repair. Very professional even though the technician found an additional problem. More

Great customer service👍 I was taking care of regardless my appointment’s time. The appointment was in afternoon but I could only make it in the morning. my appointment’s time. The appointment was in afternoon but I could only make it in the morning. More

Awesome job done by your professional team! Thanks for making servicing my vehicle a pleasant experience! Thanks for making servicing my vehicle a pleasant experience! More

I am pleased with the customer service and the timely fashion that the work was completed fashion that the work was completed More

The worst service Experience I have ever had. It turned to two day repair into more than a week called and told me to pick it up and when I arrived there, it didn’t run. I will never do business It turned to two day repair into more than a week called and told me to pick it up and when I arrived there, it didn’t run. I will never do business there again. More

Great staff and service. Thank you for your quick responses and fixing my vehicle in a timely manner. Thank you for your quick responses and fixing my vehicle in a timely manner. More

Repair was fast and friendly they had all the parts in stock so job was done the next day stock so job was done the next day More

Power steering went out in 1 yr old vehicle. Had brought in on 2/5/24 and vehicle wasn't even looked at until 2/19/24. 2 Weeks?? Only vehicle we have, asked for a loaner and told all were out, s Had brought in on 2/5/24 and vehicle wasn't even looked at until 2/19/24. 2 Weeks?? Only vehicle we have, asked for a loaner and told all were out, so I had to incur $600 for a loaner for 2 weeks for them to "update the software and clean grease out of the power steering plug"??Car still makes strange noise when turning the wheel but won't go back there. Per the below, I didn't work with anyone in sales, management, or internet but it won;t let me submit without picking someone....strange. More

Phoenix was great and very helpful and friendly. Took care of my needs and asked to call her if I needed anything else. Took care of my needs and asked to call her if I needed anything else. More