I have a hard time answering "would I recommend this
dealership" question, because the the salesperson, Gervaunte, was exceptional. The finance guy was great. The sales manager, was, frankly, not so g
dealership" question, because the the salesperson, Gervaunte, was exceptional. The finance guy was great. The sales manager, was, frankly, not so great. We purchased a Nissan Rogue, and we are thrilled with the vehicle, with one rather major exception. The previous owner failed to turn in both key fobs, and the one they did turn in was broken. Gainesville Nissan graciously ordered a replacement fob for us at no cost, but the Sales Manager patently refused to replace the broken key fob, since "it works." But the didn't disclose to us that it was broken until we signed all the paperwork, which is a little disappointing, and since we did just agree to give them a rather large sum of money, replacing a broken key fob seems to be the right thing to do. So, thumbs down to you. You just made everyone in your entire dealership look like schmucks. Shame on you. I won't mention you by name. You know who you are.
Our sales rep, Gervaunte deserves 5 stars. He was exceptional, he knew the vehicles, he was friendly, he was great to work with. He was a rock star. The Finance department deserves 5 stars. The financing process was painless and simple. But, the guy who thinks replacing a broken key fob on a vehicle his company is getting close to $30K for needs to be shown the door, especially when he was unable to provide the customer with the usual 2 keys to the vehicle to start with. That is not customer service. The stars in the bottom portion of this rating do not apply to the Sales Manager. He does not deserve any stars as far as I am concerned.