Gainesville Nissan

This is the worst dealership. First they sold us a vehicle that they advertised & had the sticker on the vehicle as being a VW BETTLE CONVERTIBLE SEL, once we got home & tried to figure out how to get vehicle that they advertised & had the sticker on the vehicle as being a VW BETTLE CONVERTIBLE SEL, once we got home & tried to figure out how to get the cross-traffic alert to work & the blind spot sensors. We called the dealership & spoke with the salesman that sold us the car asking how to turn them on he said he didn’t know but would have the Internet Manager call us. We never received a call. We read through the manual & tried to figure it out then we called VW manufacturing directly & they asked for the VIN#, once they looked it up they said the vehicle is a VW Bettle Convertible SE NOT SEL which does not have the cross-traffic alert or blind spot monitors on it. We contacted the dealership & spoke to the Internet Manager who told us they just go by the VIN#, which we stated VW Manufacturing said the VIN# is an SE NOT SEL. He said there was nothing he or the dealership could do for us. We Called and ask for the General Manager & left 2 messages for him on his voicemail. We never received a response back. We filed a complaint with the BBB & said we wanted to return the vehicle. Then they contacted us & said they would take the car back & give us our car back. We already had a loan on the new vehicle. They said bring it back & we will give you a copy of the check that we will send your bank to payoff the loan & they will transfer the tag back from the VW to our vehicle. When we returned the vehicle they said they couldn’t give us a copy of the check because it goes through accounting but it would get done that day as well as transferring the tags. It has been 3 weeks & the Vehicle that we returned & they have & we have a loan on the bank has not received a check & now we had to make a payment on a vehicle we don’t have nor have have they transferred the tag back so the tag on our vehicle is still registered to the VW Bettle Convertible so now we are unable to drive that vehicle because the tag is not registered to it. We have called, sent emails & no one responds. THEY ARE ABSOLUTELY THE WORST DEALERSHIP!! DONT GO TO THEM! More

Great service I have gone into the service dept numerous times before. And my service was good. However my visit on last week. The service advisor Courtney Brown we I have gone into the service dept numerous times before. And my service was good. However my visit on last week. The service advisor Courtney Brown went above and beyond to help me. He's a great access to the Nisaan family. I would recommend him to anyone. More

Very Pleased My experience with Nissan was amazing. My sales person Mickey Downing was awesome. He gave me all the time I needed, no pressure whats so ever and I w My experience with Nissan was amazing. My sales person Mickey Downing was awesome. He gave me all the time I needed, no pressure whats so ever and I was very satisfied. I had a great experience.I would highly recommend speaking with Mickey. Such a friendly, outgoing salesman. More

I regret ever coming here for a car I have had nothing but problems with this dealership. It started with dishonest salesmen, and has escalated from there. I bought GAP insurance with I have had nothing but problems with this dealership. It started with dishonest salesmen, and has escalated from there. I bought GAP insurance with both of my vehicles. I have been trying to get this dealer to send the information to the insurance company for over 6 weeks. First they sent the information for the WRONG vehicle, and almost cancelled my GAP insurance for it. Since then, I have talked to no less than 6 people, and some of the documents have been sent. Now I get dropped on full voicemail boxes, transferred to people who have no idea what is going on, and I have been hung up on. Rude, unprofessional, and lazy staff. These are just a few of the reasons that I will NEVER purchase another vehicle here, or another Nissan. More

New truck Went to just look at a Nissan Frontier and ended up buying it. We worked with Mickey Downing and he is fantastic. He did not pressure me at all to get Went to just look at a Nissan Frontier and ended up buying it. We worked with Mickey Downing and he is fantastic. He did not pressure me at all to get something we didn’t want. More

Very happy results A friend and I came in looking for a car for her. We talked to Mickey, at first all seemed lost but a way was found to get her in a car that she co A friend and I came in looking for a car for her. We talked to Mickey, at first all seemed lost but a way was found to get her in a car that she could afford and was right for her. I want to thank Mickey Downing, Sales Consultant, and Dominic Ferro, Sales Manager, for going the extra mile for us. More

Missed Diagnosis We took our Nissan Murano for an electrical problem that we said seemed like a bad alternator. The service department said it was a bad battery and r We took our Nissan Murano for an electrical problem that we said seemed like a bad alternator. The service department said it was a bad battery and replaced it, but the next day the problem began to return. We took it to another repair shop and they confirmed that the alternator was not functioning and replaced it. The car is now working fine. The service rep (Alex) was friendly but the mechanic dropped the ball on this one. More