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Galeana Chrysler Jeep Kia

Columbia, SC

4.6
496 Lifetime Reviews Review Dealership

180 Greystone Blvd

Columbia, SC

29210

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496 Reviews of Galeana Chrysler Jeep Kia

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October 25, 2012

"I purchased a 2003 Chry. Sebring convertible from this..."

- rossmclaurin

I purchased a 2003 Chry. Sebring convertible from this dealer. It was a low mileage, clean car. Started having trouble from the start. Elec. windows not working properly, (Slow FR window);seat belt light light remains on and instrument cluster lights failed. All replaced except seat belt light as that would have been another $400 fix. Had full brake job due to "dragging sound" in front wheels. Spent over $900 for "fix" and it still does it. Back in shop now! This is my wife's car and she is getting affraid to drive it!!!

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Recommend Dealer
No
Employees Worked With
Do not know "mechanics" who worrked on car!
June 22, 2012

"My husband and I just purchased a vehicle from Galeana..."

- missysilcox

My husband and I just purchased a vehicle from Galeana Kia yesterday afternoon. I have to admit this was the most pleasant car buying experience I have ever had. I have only bought three other vehicles in my lifetime and each one was a long drawn out experience. Each time my credit was either nonexistent or less than desirable and each salesmen made me feel embarrassed for it. This was not the case yesterday. My husband and I actually had no intention of purchasing a vehicle and stopped by just to look at the Souls. From the minute Darren walked out to greet us, I felt like he was catered for us. Not only was he knowledgeable about the vehicle we were looking at, he never once made us feel like we had to buy it. But what was truly impressive was the fact that we had alot in common with Darren therefore we had some enjoyable conversations yesterday. We were upfront about our mediocre credit (and yes I'm probably giving us more credit than we deserve) and Darren didn't even blink an eye. Darren was able to knock out an incredible deal with our trade in and the purchase of the Soul where the car payment stayed exactly the same to what I was paying for my Hyundai. Now we have a vehicle we actually want with features I never thought we could afford. Darren was able to make this happen in under 3 hours while showing us exactly how the Soul functions and explaining every part of the process along the way. We did not feel rushed at all and commented all night to each other that was the best car buying experience either of us ever had. We will definitely look to recommend Darren and Galeana Kia to family and friends when they are looking for a new vehicle. Thank you again for your awesome service!

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Recommend Dealer
Yes
Employees Worked With
Darren Doar
May 31, 2012

"I came to Galeanna in hopes of purchasing my first new..."

- LHodge1

I came to Galeanna in hopes of purchasing my first new vehicle, a 2012 Jeep Wrangler Unlimited. The first person I worked with was Stan, and let me say that he was a GREAT salesperson, and everything that happened afterwards is no reflection on him as a salesman. When Stan and I picked out a vehicle I immediately put down a down payment, and the vehicle was going to be shipped from another dealership and said to be there in a week. I work out of town and had taken the day off on a Wednesday so that i could pick up my vehicle that morning, but I was notified on the Monday night before by the sales manager that the vehicle had been sold out from under me. I understand that the other dealership is the one that sold it, but I was still holding up my end of the bargain as I had all my funds in line. The sales manager told me he had found me a comparable vehicle that was exactly the same but it had a tow package and an upgraded wheel package. He asked me to pay a difference in price, and i agreed to pay for the tow package since I had originally requested it, but I did not want to pay for the wheels. He agreed. They had the truck brought in and I spent the morning at the bank getting all my funds. As I was finishing up the paperwork at the bank, the sales manager called me to say the truck was ready and mentioned something of "saddle" interior. When I asked what saddle interior was, he avoided the question and said he would see me shortly. When I got to the dealership with money in hand, I opened the door of the Jeep to find BROWN interior when I specifically requested black... I was offered a small concession to accept the vehicle as is, and I refused. The sales manager again found another vehicle that he said he could get, but was asking ADDITIONAL money again because it had more equipment than I wanted. I didn't believe I should have to spend ANYTHING else after the experience I had already been through and for equipment I did not even want, and after meeting with the General Manager, he was still no help as he refused to come off of a $300 difference to save a very displeased customer. I understood that the dealership was selling a vehicle with more equipment, but after I had been inconvenienced not once, but TWO different times on TWO different vehicles, I felt it was not unreasonable for me to be upset about having to pay more. It is unfortunate that the experience went this way, because I did enjoy my experience working with Stan, I did not feel like management was interested in making right something that was screwed up on Jeep's part... I would not send anyone to this dealership until they get their act together, I did not feel like the customer was put first here when things went south.

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Recommend Dealer
No
Employees Worked With
Stan, Tim, Scott
March 16, 2012

"Wife purchased a vehicle from this dealership. After..."

- 1madhubby

Wife purchased a vehicle from this dealership. After reviewing the paperwork it was noted that she was charged $599.00 for a "weather package" that was a add-on by the dealer. When the salesman was questioned about it he stated it was for mud guards and a hood protector. These items were not installed on the purchased vehicle. When informed of the fact she was charged for something that was not on the car, he then claimed that it was for finish protector, which was excluded from the original agreed deal. At this point I went to dealership and talked to the sales manager, who showed me a sticker from a comparable vehicle. The numbers did not match up and he back tracked to the weather package story and stated that if my wife would bring the vehicle back that they would install mud guards... $599.00 for $60.00 item!!! After they got caught trying to cover a lie with a lie, I was told that he was not going to argue with me. I never got loud or argued with anyone. I just wanted to be be treated fair and in a honest manner. He then said that if we didn't want the mud guards that he would send $599.00 to the lender. When I asked to speak with the dealership manager, I was told he was in a meeting and was not available. I can understand a mistake, but when you cover it with 2 lies that's deceitful. After a month they finally sent the bank a check and asked if I would update my rating on this website.

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Recommend Dealer
No
Employees Worked With
Darren ; sales manager Adam
January 05, 2012

"Worst experience in my life trying to purchase a new car...."

- bill glover

Worst experience in my life trying to purchase a new car. I have bought 2 new vehicles from here but I will never step foot at this dealership again. Wali was very rude, left us sitting in his office for over an hour and then told us we "WAISTED OVER AN HOUR & A HALF OF HIS TIME" after I told him we would come back when they were not so busy. He refused to get me my keys to my vehicle and said "YOU CAN GO GET THEM YOURSELF" and walked away. I sat in my vehicle and called another dealership and purchased the same model new vehicle while sitting on their lot. I called the Sales Manager a few days later, he knew nothing of the incident, which was very very loud, his only remark was , "maybe he had a bad day"

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Recommend Dealer
No
Employees Worked With
Wali Sharpe
February 06, 2011

"Mr. Mitchell was very professional,friendly,and helpful...."

- snavy1

Mr. Mitchell was very professional,friendly,and helpful. He explained every thing to us that we asked. He worked with us as how much our payments would be each month,and our warranty coverage. He detailed the car making sure the car was cleaned and serviced. We drove the car off the lot in less than 2 hours so I would have a way to get to work by 1:30. I thank all of you for the service we received. I would recommend anyone to buy a car from this dealership. THANKS AGAIN. MARION W. AND SHERRY J. NAVY

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Recommend Dealer
Yes
Employees Worked With
GARY A. MITCHELL
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