I came to Galeanna in hopes of purchasing my first new vehicle, a 2012 Jeep Wrangler Unlimited. The first person I worked with was Stan, and let me say that he was a GREAT salesperson, and everything that happened afterwards is no reflection on him as a salesman. When Stan and I picked out a vehicle I immediately put down a down payment, and the vehicle was going to be shipped from another dealership and said to be there in a week. I work out of town and had taken the day off on a Wednesday so that i could pick up my vehicle that morning, but I was notified on the Monday night before by the sales manager that the vehicle had been sold out from under me. I understand that the other dealership is the one that sold it, but I was still holding up my end of the bargain as I had all my funds in line. The sales manager told me he had found me a comparable vehicle that was exactly the same but it had a tow package and an upgraded wheel package. He asked me to pay a difference in price, and i agreed to pay for the tow package since I had originally requested it, but I did not want to pay for the wheels. He agreed. They had the truck brought in and I spent the morning at the bank getting all my funds. As I was finishing up the paperwork at the bank, the sales manager called me to say the truck was ready and mentioned something of "saddle" interior. When I asked what saddle interior was, he avoided the question and said he would see me shortly. When I got to the dealership with money in hand, I opened the door of the Jeep to find BROWN interior when I specifically requested black... I was offered a small concession to accept the vehicle as is, and I refused. The sales manager again found another vehicle that he said he could get, but was asking ADDITIONAL money again because it had more equipment than I wanted. I didn't believe I should have to spend ANYTHING else after the experience I had already been through and for equipment I did not even want, and after meeting with the General Manager, he was still no help as he refused to come off of a $300 difference to save a very displeased customer. I understood that the dealership was selling a vehicle with more equipment, but after I had been inconvenienced not once, but TWO different times on TWO different vehicles, I felt it was not unreasonable for me to be upset about having to pay more. It is unfortunate that the experience went this way, because I did enjoy my experience working with Stan, I did not feel like management was interested in making right something that was screwed up on Jeep's part... I would not send anyone to this dealership until they get their act together, I did not feel like the customer was put first here when things went south.