Galeana's Van Dyke Dodge

First Impressions: Smooth transactions, no surprises My first impressions: Denise was very proficient in sales process and offered me the best value for my trade in. She was the first responder to my o My first impressions: Denise was very proficient in sales process and offered me the best value for my trade in. She was the first responder to my online inquiries and followed up quickly with answers to my several questions. Given I took delivery of the first 2016 Durango for this dealership, I was impressed she knew allot about the new features and upgrades over my 2011 Durango. She kept me informed about the expected delivery date since we were planning on traveling with the new vehicle and I wanted time to insure everything was in proper working order before we departed. Noteworthy, this was the only local dealership that was getting the new 2016 Durango Citadel equipped as I wanted. Most were pushing their leftover 2015s, and had nothing in their pipeline. It made no sense to me why I should buy a 2015 when the 2016s were just coming out. All in all, great overall experience. Only minor issue was a misunderstanding on the interior color, BUT it worked better than I expected. Having just received my new vehicle, I would highly recommend Denise and Galeana's Van xxxx Dodge. Am hoping the experience with their service dept is just as good, we'll see. More

UNKNOWN,UNBELIEVABLE I visited the dealership because the side seat cover on my vehicle keeps breaking off, it has been replaced 19 times at 50.00 each time. I just went I visited the dealership because the side seat cover on my vehicle keeps breaking off, it has been replaced 19 times at 50.00 each time. I just went in there again and they told me i needed a whole seat,cover and cushion. They wanted to charge me 600.00. I left went to another dealership for another quote and the rivot had came out the bar that the cheap clips on cover clip onto. SO THE DEALERSHIP WAS REALLY GONNA MAKE ME BUY A WHOLE NEW SEAT FOR A 10 CENT RIVOT??? UNBELIEVABLE ALL THE MONEY I SPEND AT THIS DEALERSHIP TO KEEP VEHICLE IN A-1 CONDITION, BUT THEY WENT ALITTLE TOO FAR ON THIS ONE. I THINK I WILL NOW GO TO SOMEONE ELSE FOR ALL MY REPAIRS. FURTHERMORE CHRYSLER CUSTOMER SERVICE OR SERVICE MANAGER WERE NO HELP OR HAD NO SYMPATHY TO THE MATTER. I ACTUALLY FELT THE THE SERVICE MANAGER WAS BEING A SMART xxx WHEN I WAS DISCUSSING THE MATTER WITH HIM!! IF CHRYSLER KNOWS THIS IS A PROBLEM WITH THESE VEHICLES, THEY SHOULD COMPENSATE CUSTOMERS WITH THESE VEHICLES FOR ALL THE INCONVENIENCES OF COMING BACK AND FORTH TO GET FIXED, BUT THEY PUT YOU ON HOLD FOR EXTENDED PERIODS OF TIME TO TELL YOU THERE IS NOTHING THEY CAN DO!! REALLY????????????? Then i was told my trans pan 800.00 was gonna fall off if i drove off the lot, i actually drove for a week and had it replaced cause the ring on pan had rotted out.LOL just trying to get more money out of me. More

2nd. RECALL Fixing the 2nd recall took over 2 hours. I did not have to sit at the dealership and wait. Galeana's provided me with transportation to my home, and w Fixing the 2nd recall took over 2 hours. I did not have to sit at the dealership and wait. Galeana's provided me with transportation to my home, and when my Dodge Journey was ready they picked me up and drove me to the dealership. I sure appreciate the courtesy. Rosa G. Van Buren 44392 Constellation Dr. Sterling Heights, MI 48324 Tel. . 586 799 7417 More

In and out of dealership in no time I typically hate shopping for a car because it usually takes all day. So my husband went first to take a look at the cars, saw what we liked and got t I typically hate shopping for a car because it usually takes all day. So my husband went first to take a look at the cars, saw what we liked and got the ball rolling. I went back with him to make the purchase we were in and out of there in 2 hours! Shortest time ever! More

Happy Customer Have bought several cars now from the Galeana's Dealership. Have always had a great experience. Bill Reed has helped us over and over. He makes bu Have bought several cars now from the Galeana's Dealership. Have always had a great experience. Bill Reed has helped us over and over. He makes buying a car a pleasant experience. Offering suggestions as to cars that would meet our needs and expectations but never pressuring. Always making us happy customers. More

Great experience This is the second lease I have gotten from Galeana's Van Dyke Dodge. Both time Denise has assisted me. She is very personal, professional and easy This is the second lease I have gotten from Galeana's Van Dyke Dodge. Both time Denise has assisted me. She is very personal, professional and easy to work with. I highly recommed Denise to my family and friends. More

Long Distance Purchase First let me start by saying that if you have never bought a new (or used for that matter) car sight unseen before, it can be a very nerve racking tas First let me start by saying that if you have never bought a new (or used for that matter) car sight unseen before, it can be a very nerve racking task! I have bought several cars this way over the years, some have been good experiences some have been not so good experiences. This time with Nick Kane from Galeana's Dodge in Warren Michigan, my buying experience was OUTSTANDING!! From the moment of our first telephone conversation I felt that the connection that I had with sales person Nick Kane was a great one. From the start of the buying experience Nick was upfront with me about what he could and could not deliver. He never made promises that he could not keep, and he kept all of the promises that he did make, very unusual in this day and age of everyone looking out for their own interests. Bottom line is that I received my car in pristine shape, as promised by Nick and the Dealership and could not be happier with the price that I paid and the personal service that I received from Galeana's Dodge and especially Nick Zane. I am even referring a couple of my good friends to Nick and I have every confidence that he will be as professional and accommodating with them as he was with me. In closing I would say that I would give this dealership my highest marks in customer service and would recommend them for your car buying needs with no reservations. Thanks Galeana's for a truly great buying experience! Sincerely, Mike Lublin Mount Airy, Maryland 21771 More

Excellent Experience Great People, Excellent Experience and a pleasure doing business with them. Their attention to detail and their willingness to go above and beyond to Great People, Excellent Experience and a pleasure doing business with them. Their attention to detail and their willingness to go above and beyond to give the best customer experience possible is evident throughout the entire process. More

Very nice experience. Bill Reed was very nice to deal with. He and John Caldwell kept me updated on my new vehicle. Both gentlemen were very informative. I am completely sa Bill Reed was very nice to deal with. He and John Caldwell kept me updated on my new vehicle. Both gentlemen were very informative. I am completely satisfied with the entire buying procedure from the ordering of the vehicle to the delivery. I would recommend this dealership to everyone. More

SERVICE PEOPLE VERY ACCOMMODATING I recently went to dealership for an oil change, found out that there is a bad cap on my coolant system and while in the repair bay, the technician di I recently went to dealership for an oil change, found out that there is a bad cap on my coolant system and while in the repair bay, the technician discovered a leak in another coolant hose. This technician's commitment to my satisfaction and to the company's mission statement, is repairing my vehicle today. More