Galeana's Van Dyke Dodge - Service Center

Very nice efficient ,fast, best workers in any dodge dealer I’ve been to I will be back dealer I’ve been to I will be back More

Negilent damage to vehicle, tried denying, failed to repair This will be a long chronological archive of my terrible service experience with Galeana’s Van Dyke Dodge/Ram entire Service Department. My Wife and This will be a long chronological archive of my terrible service experience with Galeana’s Van Dyke Dodge/Ram entire Service Department. My Wife and I purchased a brand new 2015 Dodge Dart in February of 2014. Our Salesman was prompt, professional, addressed all of our concerns, and would not stop talking about the amazing warranty that came with the cat: this should have been nothing but cause for concern. We of course were stupid and paid cash in full for the car, doing so left no skin in the game from anyone else. Fast forward to May 27 2019, the car at this point has 21000 miles on it. It is severely under driven and rarely sees the expressway. While leaving work, I noticed a sputtering I had never heard the car make before. It begun to start running a bit better and finally subsided when I put it in drive and went on my way home. As soon as I pulled out of the parking lot at work, I noticed a significant drop in acceleration, the scent of burning coolant, the answer to why I have had a large drop in fuel economy, and after reaching operating temperature the car drove like normal. After arriving home, I popped the hood and noticed a film of oil leaking around the entire head of the engine. I checked the coolant reservoir and it was about two inches lower than what it should be. With my four plus years of being a mechanic in the Army, as well as 15 plus years of fixing vehicles in my garage, these are all signs of a failing head gasket. I call the dealership the next day May 28th and ask what the process to make a warranty claim is. Im given the I do not know let me escalate to my manager game. I speak with the warranty claims manager (cannot recall exact title) she transfers me back to the service counter. Im instructed to make an appointment to drop off so they can inspect I specifically ask if there will be a service fee, the response is yes if nothing is found to be defective. I then ask how long they will need my car; I work full time, attend school full time, and have twin two year olds at home. Im very busy and need to coordinate possibly being a vehicle short with my spouse. I make an appointment for May 30th and arrangements to be picked up and dropped off by a co-worker at the dealership, im dropping my car off at the door before the place opens to be first in line. Kevin a service counter employee guarantees that if I drop my car off before 7 A.M. it will be ready for pickup at 2:30 P.M. when I leave from work. I arrive at 2:30, I speak with Kevin who has no idea what is going on with my car, im asked to “hang out” in the customer lounge. An hour passes, im walked to my car in the bay (which I now have the feeling was just put in the bay for inspection) im told an upper coolant house is leaking. I inspect and now see pink coolant dripping all over the electrical connections to the dual fan assembly. Im given a quote of $300 dollars to fix. I look at Kevin, laugh, and ask warranty doesn’t cover this? Nope, of course not. My vehicle is outside the 3 year 36000 mile bumper-to-bumper warranty. I obviously decline this terrible “customer service” Im told I can go buy my own $2 hose clamp and a jug of “ten Year” coolant from the “Service Technician”. Never mind the $1000 repair that will be needed to my fan assembly from coolant dripping all over an electrical connection if im not able to do this myself. I then inquire about the film of oil that is leaking from the engine that is going to continue to get worse. Again, Service Tech says do not worry about that, its normal. So a dodge that is five years old and with 21000 miles on it is supposed to leak oil? Buyer Beware! Kevin then tells me to wait in the lounge while they pull my car around, few minutes later im at the cashier with my credit card out anticipating a inspection charge from this expert tech. Im told to sign and im handed my keys with no fee, im amazed. I go straight home, and park the car in our garage. I wake up Friday May 31st and head into work. Fridays at work are a ghost town, I park where I always do at 6 A.M. This will be linked into my story shortly. I leave at 2:30 and again go straight home where the car is parked in our garage all weekend. It is now Sunday June 2nd around 11 A.M. I normally always fill up on Sunday, so I drive down the street to get gas. I swipe my credit card and turn to open my fuel door, I hear a popping noise and look down to see a scratch from the fuel door all the way done the side of the car towards the back bumper. I think for a moment what the !! where could this have happened and know it was the dealership. I call the dealership first thing in the morning on June 3rd, I state my problem and im transferred to the Service Manager. I ask how we can resolve the damage (im certain the damage was caused by someone at the dealership on the 29) the Service Manager Chris states he will call me back in twenty fours to resolve. Its now June 4th at 2 P.M. I call I speak to no one else but Kevin who puts me on hold while he pages Chris. Im on hold for twenty minutes until someone else picks up the phone and greets me as If I was a new caller. Im pissed at this point, he apologizes and says he will go find the service manager. What Chris the Service Manager did was thought I would just hang up and give up my pursuit on holding the dealership accountable to the damage they caused to my car. By now, im driving home from work and im heading straight to the dealership. I arrive and Kevin of course sees me and acts like nothing is going on. I ask to speak to the owner, he says lets go look at what you’re talking about. We walk to my car he looks and says yeah that should get fixed. He asks me to wait there while he rounds up Chris. Chris is now looking at my car and states again that he doesn’t know how or when this could of happened. I state I noticed in the service area the camera system had a camera on every bay. Go to May 30th between 2:30 and 3:30 and you will be able to prove to me you didn’t cause the damage to my car. He immediately responds with “that will be like watching paint dry, those cameras take a picture every three seconds”. So alongside this admission to knowing who caused the damage to my car he tells Kevin to get me a rental and to send my car to the body shop for repair. At this point, I just want the damage to my car remedied. Im now waiting in the customer lounge again for 30 minutes until the courtesy shuttle arrives to drive me to enterprise to get a rental. Im finally picked up and now we are in traffic going up van dyke. Im dropped off at the Galeana’s body shop at 14 mile and Van Dyke. Im greeted and the girl at the counter has no paperwork, knowledge, or approval of my situation. I wait another 30 minutes while they are figuring out who approved the rental and im assuming how to make this happen without the proper paperwork. Finally, a rep from enterprise arrives and takes me back to enterprise to get a rental, which of course is not even a mile away from the dealership; I do not know why they drove me out of the way to the body shop. It was blatantly obvious no one at Galeana’s cared about my time or obligations. I had the choice of a full size ram or a Toyota Tacoma, I select the Tacoma hoping it will fit in my garage and will be better on fuel. I finally arrive home to an upset wife who had a terrible day with our boys. I decide im not going to school that night and miss class. Fast-forward eight days to June 12, im told my car is ready for pickup. So I dump $45 dollars in gas in the tank I’ve had for over a week now and return it to enterprise. Im dropped back off at the dealership. Im handed my keys and told to have a great day. I then of course walk out and inspect my car. Take a wild guess on what was done to my car in eight days? If you said driven through their car wash and maybe 2/3rds of the scratch buffed out you are correct. The still visible scratch went through the clear coat and paint, and the fuel door was not replaced. The fuel door is still out of alignment and is rubbing on the corners scratching more paint off. I walk up to no one else but the spectacular Kevin and ask for the owner. The Service Manager comes running out and looks at my car. He asks for another chance to fix, I of course say no way in hell, I ask a fuel door to be ordered for me and ill install it myself, all of you have wasted enough of my time! He apologizes and tells Kevin to order a fuel door. We walk back to the counter and Kevin says someone will call when the part arrives. It is now October 27 and I still have not been contacted. This dealership only cares about taking your money for an inferior product that will keep returning for recalls and will need constant service to keep their service bays full. I highly suggest going to any other car dealership and to stay away from the Dodge lineup of vehicles. Engines leaking oil after 21000 miles is normal wear and tear, as well as coolant hoses rotting and leaking coolant over electrical components. More

Gas temperature sensor Kevin Reynolds was my advisor was very professional let me know from the beginning of the Time frame possibility and everything went along just as h Kevin Reynolds was my advisor was very professional let me know from the beginning of the Time frame possibility and everything went along just as he said Kevin change my opinion in regards to the service department at this dealership I would definitely return More

Tailgate lock recall Tony and the mechanic that performed the recall service were friendly and professional. They were able to take my vehicle in at the appointment time a Tony and the mechanic that performed the recall service were friendly and professional. They were able to take my vehicle in at the appointment time and the work was completed in less than the one hour I was quoted. I like that. More

They made it worst I got an estimate for $2000 to repair tierods and arms in October of last year. I took my vehicle in for repair in December requiring additional servi I got an estimate for $2000 to repair tierods and arms in October of last year. I took my vehicle in for repair in December requiring additional services such as an oil change, bulb replacement, wiper replacement and minor wiring for a key fob error. None of the underbody work was done. For $2200, I got inner and outer tie rods, new tires (already plugged twice), wiper blades, oil change (change oil indicator on), bulb change (right bulb is out), wiring (still have key fob error). When I took my vehicle back to complain about work undone, I was charged an inspection fee for them to tell me what I already knew. Galeanas has agreed to make these repairs originally requested. Still wondering why I had to provide a S.S.N. I appreciate their effort to make things right. However, I'm not impressed with this dealership. I started working with Chris Collins one of the managers who observed me standing alone receiving no assistance from anyone when I took my vehicle back. I eventually worked with him and another manager Chris Shultz. They agreed to make everything right. Chris agreed to fix the front upper arms, redo the oil change and put the right flood bulb in. My original estimate was for upper and lower arm assembly on all 4 wheels and tie rods. This is what I brought my vehicle in for. I gave the estimate to my service advisor. In good faith Chris S. said he fixed the sway bar too. The results after their good faith effort is that the sway bar has not been fixed. It is still pulling when I turn left. My car is rocking at speeds of 60mph. I am not satisfied. I paid for something and did not get what I paid for. I now have to take it to a reputable company to have the work done correctly. I paid for an inspection and it didn't match the inspection I got from another company that says I need sway bar and links, shocks and struts, and upper and lower arm repair $2600. Galeana's should return my money with the exception of the bulbs, wiper blades, and oil change. Nothing else is fixed on my car. More

Service Dept I came in to get an oil change, was in and out in 30 min---You cant beat that! Also asked me if I would like to change the air filter and actually sh I came in to get an oil change, was in and out in 30 min---You cant beat that! Also asked me if I would like to change the air filter and actually showed me mine and yes I did need a new one! Friendly oil change lady and also asked me if I had any other concerns! fast and friendly service, Thank you Galeana's, definitely be back soon! More

Inability to fix anything Car has been in numerous times for tire pressure problems and sunroof neither has been fixed now they say the tire is dry rotting and they can't do an Car has been in numerous times for tire pressure problems and sunroof neither has been fixed now they say the tire is dry rotting and they can't do anything the car is only 1 1/2 years old More

No support for the vehicles they sell Try getting your vehicle worked on in the service department is like pulling teeth you drop off your vehicle and five days later they haven't even loo Try getting your vehicle worked on in the service department is like pulling teeth you drop off your vehicle and five days later they haven't even looked at it they claim they are so busy but if they're so busy why don't they add more mechanics I asked the manager that and he was full of excuses More

Terrible customer service! Took my truck to get an oil change and tires rotated and balanced on 06/20/2016. Took over 3.5 hours to complete the work. When I brought the truck Took my truck to get an oil change and tires rotated and balanced on 06/20/2016. Took over 3.5 hours to complete the work. When I brought the truck home I realized that they did not complete the rotation. So I took it back on 06/21 - tech said it would take 15 minutes to complete the job - wasn't ready for another hour! Will not be going back to this dealership for service. More

They didn't fix it. I received a letter from Chrysler acknowledging that my gas tank needs to be replaced (we told them this ten years ago, but now they finally figured i I received a letter from Chrysler acknowledging that my gas tank needs to be replaced (we told them this ten years ago, but now they finally figured it out) and that they would replace it free of charge. So I called this dealer and asked if they did this repair. The first lady had no idea, so she put me through to Scott. He said yes they do that repair and I asked when they could do the repair. He asked when I wanted to bring it in. I asked when they had something available to fix it and he said to just pick a time. I offered to bring it in Thursday at 9 am (I called on Tuesday) and he told me that they open at 7 am and the sooner I bring it in the sooner it would be fixed. So I agreed to bring it in at 7 am. I asked if it would be fixed the same day and he said that yes it would be fixed the same day. So I arranged rides for my kids school and for myself to get to work after dropping it off and took it in. They didn't open the service shop until after 7:05 am. So I had to sit and wait. Then they call me around 1 pm to let me know that I can come get van and they will let me know when the parts come in. Ridiculous! When questioned about this poor service, they were just rude. Scott just refused to say anything on the phone and the lady at the cashier desk just asked if I wanted to talk to a supervisor after she was rude about them needing to look at the van first in order to know what needed to be fixed. I already told them what needed to be fixed. I've been telling Chrysler this is a problem for 10 years. More