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Galeana's Van Dyke Dodge - Service Center

2.5

29 Lifetime Service Reviews

28400 Van Dyke Ave, Warren, Michigan 48083

29 Reviews of Galeana's Van Dyke Dodge - Service Center

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January 22, 2018

"They made it worst"

- Dodgebabe

I got an estimate for $2000 to repair tierods and arms in October of last year. I took my vehicle in for repair in December requiring additional services such as an oil change, bulb replacement, wiper replacement and minor wiring for a key fob error. None of the underbody work was done. For $2200, I got inner and outer tie rods, new tires (already plugged twice), wiper blades, oil change (change oil indicator on), bulb change (right bulb is out), wiring (still have key fob error). When I took my vehicle back to complain about work undone, I was charged an inspection fee for them to tell me what I already knew. Galeanas has agreed to make these repairs originally requested. Still wondering why I had to provide a S.S.N. I appreciate their effort to make things right. However, I'm not impressed with this dealership. I started working with Chris Collins one of the managers who observed me standing alone receiving no assistance from anyone when I took my vehicle back. I eventually worked with him and another manager Chris Shultz. They agreed to make everything right. Chris agreed to fix the front upper arms, redo the oil change and put the right flood bulb in. My original estimate was for upper and lower arm assembly on all 4 wheels and tie rods. This is what I brought my vehicle in for. I gave the estimate to my service advisor. In good faith Chris S. said he fixed the sway bar too. The results after their good faith effort is that the sway bar has not been fixed. It is still pulling when I turn left. My car is rocking at speeds of 60mph. I am not satisfied. I paid for something and did not get what I paid for. I now have to take it to a reputable company to have the work done correctly. I paid for an inspection and it didn't match the inspection I got from another company that says I need sway bar and links, shocks and struts, and upper and lower arm repair $2600. Galeana's should return my money with the exception of the bulbs, wiper blades, and oil change. Nothing else is fixed on my car.

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Recommend Dealer
No
Employees Worked With
Chris Schultz
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Chris Collins
October 19, 2017

"Service Dept"

- Angieeeee

I came in to get an oil change, was in and out in 30 min---You cant beat that! Also asked me if I would like to change the air filter and actually showed me mine and yes I did need a new one! Friendly oil change lady and also asked me if I had any other concerns! fast and friendly service, Thank you Galeana's, definitely be back soon!

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Recommend Dealer
Yes
Employees Worked With
Chris Schultz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 08, 2017

"Inability to fix anything "

- Racefan

Car has been in numerous times for tire pressure problems and sunroof neither has been fixed now they say the tire is dry rotting and they can't do anything the car is only 1 1/2 years old

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Recommend Dealer
No
Employees Worked With
Ashley in service
March 02, 2017

"No support for the vehicles they sell"

- GKRIARAKIS

Try getting your vehicle worked on in the service department is like pulling teeth you drop off your vehicle and five days later they haven't even looked at it they claim they are so busy but if they're so busy why don't they add more mechanics I asked the manager that and he was full of excuses

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Recommend Dealer
No
Employees Worked With
Tony Orlando
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Scott Aldous, Matthew Bowen
June 28, 2016

"Terrible customer service!"

- Chriss618

Took my truck to get an oil change and tires rotated and balanced on 06/20/2016. Took over 3.5 hours to complete the work. When I brought the truck home I realized that they did not complete the rotation. So I took it back on 06/21 - tech said it would take 15 minutes to complete the job - wasn't ready for another hour! Will not be going back to this dealership for service.

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Recommend Dealer
No
Employees Worked With
David Ahearn
March 24, 2016

"They didn't fix it."

- polly04

I received a letter from Chrysler acknowledging that my gas tank needs to be replaced (we told them this ten years ago, but now they finally figured it out) and that they would replace it free of charge. So I called this dealer and asked if they did this repair. The first lady had no idea, so she put me through to Scott. He said yes they do that repair and I asked when they could do the repair. He asked when I wanted to bring it in. I asked when they had something available to fix it and he said to just pick a time. I offered to bring it in Thursday at 9 am (I called on Tuesday) and he told me that they open at 7 am and the sooner I bring it in the sooner it would be fixed. So I agreed to bring it in at 7 am. I asked if it would be fixed the same day and he said that yes it would be fixed the same day. So I arranged rides for my kids school and for myself to get to work after dropping it off and took it in. They didn't open the service shop until after 7:05 am. So I had to sit and wait. Then they call me around 1 pm to let me know that I can come get van and they will let me know when the parts come in. Ridiculous! When questioned about this poor service, they were just rude. Scott just refused to say anything on the phone and the lady at the cashier desk just asked if I wanted to talk to a supervisor after she was rude about them needing to look at the van first in order to know what needed to be fixed. I already told them what needed to be fixed. I've been telling Chrysler this is a problem for 10 years.

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Recommend Dealer
No
Employees Worked With
Scott Aldous
February 29, 2016

"Worst place for service"

- John T

BEWARE WORST PLACE FOR SERVICE, and to top it off it's the most expensive. They charged me 890.00 to replace my radiator and 3 weeks later my radiator cracked and started leaking. They said it might be faulty and need to remove it to find out. But will cost 480.00, at 2.5 hours labor to fix the problem.

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Recommend Dealer
No
Employees Worked With
Matthew Bowen
Mar 06, 2016 -

John T responded

Are your installers even certified?. Your installer jammed the new radiator in so hard he cracked it causing a slow leak and the car overheated 3 weeks later. I called your service department and they told me it's probably a defective radiator and they would have to remove it and replace it. And that I'd be responsible for 2.5 hours of labor, 480.00. So I went elsewhere To have it repaired. I thought taking my car to a dealership to get fixed would be the best place to take it. I just happen to pick the wrong dealership. Have you read all the negative reviews about your dealership, it's not just me. Seems like you do this to plenty of people.

February 18, 2016

"First Impressions During First Service Department Visit"

- Derek S.

I came in for my maintenance oil change. I was greeted by several employees in the service department. Acknowledgement is very important. I bought my vehicle from this dealership and I wanted to see how the service department handled me as a customer. My service adviser was Matt (Matthew) Bowen. He was very polite, and pleasant. He wrote up service order and answer all of my questions pertaining to my vehicle. He was very attentive, and professional. I received prompt and courteous service. The oil change exceeded the time Matt initially told me. That's why I would only give 9 out of 10 stars. All is well, and I am still as satisfied customer and I will be back for future oil changes and other maintenance work as well.

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Yes
Employees Worked With
Matthew Bowen
February 05, 2016

"UNKNOWN,UNBELIEVABLE"

- NOT A HAPPY CUSTOMER

I visited the dealership because the side seat cover on my vehicle keeps breaking off, it has been replaced 19 times at 50.00 each time. I just went in there again and they told me i needed a whole seat,cover and cushion. They wanted to charge me 600.00. I left went to another dealership for another quote and the rivot had came out the bar that the cheap clips on cover clip onto. SO THE DEALERSHIP WAS REALLY GONNA MAKE ME BUY A WHOLE NEW SEAT FOR A 10 CENT RIVOT??? UNBELIEVABLE ALL THE MONEY I SPEND AT THIS DEALERSHIP TO KEEP VEHICLE IN A-1 CONDITION, BUT THEY WENT ALITTLE TOO FAR ON THIS ONE. I THINK I WILL NOW GO TO SOMEONE ELSE FOR ALL MY REPAIRS. FURTHERMORE CHRYSLER CUSTOMER SERVICE OR SERVICE MANAGER WERE NO HELP OR HAD NO SYMPATHY TO THE MATTER. I ACTUALLY FELT THE THE SERVICE MANAGER WAS BEING A SMART xxx WHEN I WAS DISCUSSING THE MATTER WITH HIM!! IF CHRYSLER KNOWS THIS IS A PROBLEM WITH THESE VEHICLES, THEY SHOULD COMPENSATE CUSTOMERS WITH THESE VEHICLES FOR ALL THE INCONVENIENCES OF COMING BACK AND FORTH TO GET FIXED, BUT THEY PUT YOU ON HOLD FOR EXTENDED PERIODS OF TIME TO TELL YOU THERE IS NOTHING THEY CAN DO!! REALLY????????????? Then i was told my trans pan 800.00 was gonna fall off if i drove off the lot, i actually drove for a week and had it replaced cause the ring on pan had rotted out.LOL just trying to get more money out of me.

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Recommend Dealer
No
Employees Worked With
Tony Orlando
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 24, 2016

"2nd. RECALL"

- Rosita

Fixing the 2nd recall took over 2 hours. I did not have to sit at the dealership and wait. Galeana's provided me with transportation to my home, and when my Dodge Journey was ready they picked me up and drove me to the dealership. I sure appreciate the courtesy. Rosa G. Van Buren 44392 Constellation Dr. Sterling Heights, MI 48324 Tel. . 586 799 7417

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Recommend Dealer
Yes
Employees Worked With
Tony Orlando
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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